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Office Receptionist Training
Thames College

20 in 1 CPD Accredited Bundle | Free PDF & Hardcopy Certificate | 200 CPD Points | Instant Access

Summary

Price
£125 inc VAT
Or £41.67/mo. for 3 months...
Study method
Online
Duration
80 hours · Self-paced
Access to content
1 year
Qualification
No formal qualification
CPD
200 CPD hours / points
CPD What's this?
Certificates
  • CPD Accredited PDF Certificate - Free
  • Hardcopy CPD Certificate - Free
Additional info
  • Tutor is available to students

Overview

Receptionists are the backbone of any organisation, serving as the first point of contact for clients, visitors, and stakeholders. Their role goes beyond simply answering calls or greeting visitors; they represent the company’s values, professionalism, and brand. In today's fast-paced corporate world, the receptionist's responsibilities have expanded significantly.

Why Should People in the UK Learn This Topic?

  • The UK employs over 1.5 million administrative professionals, with demand increasing in sectors like healthcare, hospitality, and corporate services.
  • Receptionist roles are expected to grow by 5% over the next decade, ensuring stable career prospects.
  • Efficient receptionists contribute to improved client retention rates, with 86% of businesses recognising their role as vital to first impressions.

This Office Receptionist Course is designed to equip individuals with the skills and knowledge necessary to excel in this dynamic role. The course curriculum is comprehensive, covering a range of essential topics such as communication skills, time management, and organising meetings. Students will gain expertise in handling business telephone systems, managing mail and shipping services, planning travel arrangements, and maintaining records.

Additionally, modules focusing on customer service and organisational skills will help learners foster strong interpersonal relationships and build efficiency in their daily tasks. By completing this course, learners will not only gain confidence but also significantly increase their employability in various industries, ranging from corporate offices to healthcare facilities and hospitality settings.

★ Courses we are offering with Office Receptionist Training ★

  1. Office Receptionist Course
  2. Personal Assistant
  3. Administration : Admin Support Training
  4. Administrative Management Advanced Diploma
  5. Time Management
  6. Business Writing
  7. Document Control
  8. Negotiation Skills
  9. Minute Taking
  10. Microsoft Office
  11. Basic PowerPoint
  12. Creating a Professional LinkedIn profile
  13. Resume Writing & Job Search With LinkedIn and Interview Tips
  14. Workplace Confidentiality
  15. Workplace Health and Safety Diploma
  16. Career Development Plan Fundamentals
  17. Networking Skills for Personal Success
  18. Boost Your Confidence and Self-Esteem
  19. Practical Time Management Masterclass
  20. Training For Anxiety & Stress Management

Certificates

CPD Accredited PDF Certificate

Digital certificate - Included

Hardcopy CPD Certificate

Hard copy certificate - Included

CPD

200 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

Office Receptionist Course Curriculum:

  • Module 1: Introduction to Reception and Receptionist
  • Module 2: Business Telephone Skills
  • Module 3: Representing Your Boss and Company
  • Module 4: Mail Services and Shipping
  • Module 5: Travel Arrangements
  • Module 6: Organising Meeting and Conferences
  • Module 7: Time Management
  • Module 8: Record Keeping and Filing Systems
  • Module 9: Business Writing Skills
  • Module 10 :Organisational Skills
  • Module 11: Communication Skills
  • Module 12: Customer Service
  • Module 13: Effective Planning and Scheduling
  • Module 14: Invoicing/Petty Cash

Please Note: Thames College is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.

Who is this course for?

This course is ideal for:

  • Individuals looking to enter the workforce as receptionists or office administrators.
  • Current receptionists seeking to enhance their skills and career opportunities.
  • Those returning to work after a career break, aiming to refresh their office administration knowledge.

Requirements

This course is accessible to anyone with an eagerness to learn.

Career path

  • Receptionist (£19,000–£25,000 annually)
  • Office Administrator (£22,000–£28,000 annually)
  • Executive Assistant (£25,000–£35,000 annually)
  • Customer Service Representative (£20,000–£25,000 annually)
  • Administrative Coordinator (£22,000–£30,000 annually)
  • Front Desk Manager (£25,000–£40,000 annually)
  • Scheduling Coordinator (£21,000–£26,000 annually)
  • Events Coordinator (£22,000–£30,000 annually)

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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