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Office Receptionist Course - CPD Accredited

CPD endorsed Certification

One Education


Save 90%
£19 inc VAT (was £199)
Offer ends 24 January 2020
Study method
Online, self-paced
10 CPD points / hours
Additional info
  • Tutor is available to students

30 students purchased this course

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The Office Receptionist Course is a complete package for individuals who wish to learn all required skills of a professional receptionist.

By enrolling in this Office Receptionist course, you will consider the crucial knowledge and training to manage office administration and explore what it takes to become an efficient receptionist and learn how to create a welcoming yet professional image to the clients. You will gain robust receptionist skills that can impact your entire company. This bright and informative Office Receptionist course includes admin support, administrative management, customer relations & dealings, professional telephone receptionist skills, and more.

This Office Receptionist course will also help you to learn organisational skills, techniques for managing the office, techniques for managing tricky calls and dealing with challenging customers, advanced Microsoft Office skills, etc.

Highlights of the Office Receptionist Course:

  • Understand the role and responsibilities of a receptionist including methods to develop soft skills, assertiveness, telephone skills, communication skills, listening skills and much more.
  • Explore all of the key areas required to be an effective and successful receptionist in an office or corporate environment.
  • Unveil the secret tricks of improving your image and make the best impact on the first meeting with clients.
  • Develop a relationship with repeat visitors and improve client care skills.
  • Learn to handle telephone and face to face enquiries simultaneously.
  • Be able to organise and prioritise the administrative function of reception.
  • Learn to successfully manage stress under pressure and transmit a good image at all times.

Course media


This best ever Office Receptionist course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this field then Office Receptionist Course is for you.

We’ve taken this comprehensive Office Receptionist course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the Office Receptionist course. Office Receptionist really is a sure pathway to success.

Course Design

This Office Receptionist course is designed with the following modules:


  • Receptionist
  • Importance of Receptionist
  • Different Types of Receptionist & Roles
  • Communication Skills for Receptionist
  • Telephone Skills
  • Listening Skills
  • Taking Messages
  • Presenting & Appearance
  • Reservation Procedure
  • Confidentiality Checklist
  • Being Organized as Receptionist
  • Becoming a Successful Receptionist

Answering Telephones

  • Module One – Getting Started
  • Module Two – Core Skills Required
  • Module Three – Self-Management (I)
  • Module Four – Self-Management (II)
  • Module Five – Time Management (I)
  • Module Six – Time Management (II)
  • Module Seven – Organizing and Planning (I)
  • Module Eight – Organizing and Planning (II)
  • Module Nine – Communication (I)
  • Module Ten – Communication (II)
  • Module Eleven – Additional Challenges
  • Module Twelve – Wrapping Up

Being an Assistant

  • Module One – Getting Started
  • Module Two – Working with Your Manager
  • Module Three – Administrative Soft Skills
  • Module Four – Effective Time Management
  • Module Five – Meeting Management
  • Module Six – Tools of the Trade (I)
  • Module Seven – Tools of the Trade (II)
  • Module Eight – Being an Effective Gatekeeper
  • Module Nine – Organizational Skills
  • Module Ten – Confidentiality Guidelines
  • Module Eleven – Special Tasks
  • Module Twelve – Wrapping Up

How is the Office Receptionist course assessed?

To successfully complete the Office Receptionist course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.

Will I receive a certificate of completion?

Upon successful course completion, you will qualify for a CPD certificate from One Education as proof of your new skills. Certification is available in PDF format, at the cost of £9, or a hard copy can be sent to you via post, at the cost of £15.

Who is this course for?

Whether you’re an existing practitioner or aspiring professional, this Office Receptionist course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.

The Office Receptionist Course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.

Questions and answers

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Crystal asked:

How long is the course duration


Hi Crystal, The estimated course duration is 29 hours of continuous study. However, you will get one year access to the course and you can complete the course anytime within a year. Thanks.

This was helpful. Thank you for your feedback.

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