Office Management

Office Management Level 7 Diploma endorsed by ABC Awards | CPD Accredited Certificate | 200 CPD Points.

CPD Courses


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£10 inc VAT (was £1,100)
Offer ends 25 August 2020
Study method
Online, self-paced
400 Hours
No formal qualification
200 CPD hours / points
Endorsed by ABC Awards
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Office Management

Diploma of achievement in Office Management Level 7. Additional CPD Accredited Certificate with 200 CPD points available with no extra study.

Study Office Management Level 7 for the opportunity to earn an endorsed Certificate of achievement. Discover what makes expert office management the backbone of every successful organisation, with this exclusive distance learning program! Study online for an advanced Level 7 Office Management Diploma and put your leadership skills to the test!

Office management is a diverse and multifaceted field, which concerns the planning, organisation, communication and supervision of essential administrative activities. Along with the successful completion of the tasks themselves, office managers oversee the individuals and teams tackling them. Office management therefore comprises various HR management, admin management, performance management and resource management duties into one dynamic role. On any given day, the office manager may be required to interview candidates for employment, delegate duties, liaise with internal and external stakeholders, order equipment and supplies, organise meetings, produce reports, deliver presentations, address workplace performance issues, handle employee grievances and so much more besides. The office manager is the all-seeing, all-knowing and all-doing head of administrative functions. For candidates with the skills and knowledge to succeed in office management, career opportunities at home and abroad are limitless.

This intensive Level 7 Office Management Diploma has been designed for ambitious candidates looking to reach the very top of the career ladder. With no prior knowledge or experience required, course content gradually introduces the duties and responsibilities of the expert office manager. Topics introduced include administrative systems, employee performance management, resource management, staff deployment, delegation of duties, time management, customer relations management, office risk management and many more besides. Study at a pace that suits your lifestyle from any location worldwide, with professional tutor support provided throughout. Enrolment is open throughout the year, so there’s no better time to get started than right now!

Sign up for this exclusive Level 7 Office Management Diploma today and tomorrow could be yours for the taking!


Endorsed by ABC Awards


200 CPD hours / points
Accredited by The CPD Standards Office

Course media


Office Management

An endorsed Level 7 Office Management Diploma could open the door to any number of rewarding career opportunities worldwide. Join our growing global student community and gain access to a variety of benefits including:

  • No additional costs incurred, as all course materials and study aids needed are included in the course fee as standard.
  • Every candidate is assigned a professional tutor upon enrolment, for the provision of helpful support and feedback throughout.
  • Flexible online studies to suit even the busiest lifestyles, with no time-restrictions or deadlines imposed.
  • The highest-quality course materials and learning resources, created by experienced office managers and respected academics.
  • An opportunity to take your career to the next level with an endorsed Level 7 Office Management Diploma from a recognised awarding body!

Learning Objectives

Most organisations that employee more than a few members of staff trust office managers to oversee workforce performance and general output. Nevertheless, success in office management is dependent on a dynamic range of skills and personal attributes. The objective of this course is to introduce candidates to the capabilities and characteristics of the elite office manager. Every duty, responsibility and priority is discussed at-length, priming candidates with the knowledge and confidence needed to take their careers to the next level.

Our most advanced Office Management Diploma to date is open to enthusiastic candidates from all backgrounds, with no relevant knowledge or experience required. Expert tutor support ensures every candidate gains the maximum value from their studies, with no deadlines imposed and no geographical restrictions. Study from any location worldwide at a pace that suits you, for the chance to enrich your long-term outlook with an endorsed award.

Upon completion, learners will have examined the most important concepts and teachings at the heart of expert office management, including:

  • All key office management and admin duties
  • The features and functions of administrative systems
  • How to create and present professional reports
  • Employee performance management
  • Dealing with employee grievances and conflict
  • The importance of effective resource management
  • Customer relations management
  • Advanced time management skills
  • The benefits of proactive change management
  • Leadership skills and acumen

Course Outline

Candidates committed to their continuous professional development could benefit significantly from an endorsed Level 7 Office Management Diploma. Each of the 20 course modules concludes with an online assessment, which your assigned tutor will mark and return with constructive feedback. Office management concepts and topics covered are as follows:

Module 1 - Basics of Management

This Unit covers the following key topics:

  • What is meant by Management?
  • Characteristics of Management
  • Nature of Management
  • Levels of Management
  • Plus more

Module 2 - Office Management & Supervision

This Unit covers the following key topics:

  • The Role of the Office Manager
  • Building Trust with Your Team
  • Typical Ethical Issues in Business
  • Whistleblowing
  • Plant Closing Laws
  • Plus more

Module 3 - Understanding and Improving your Assertiveness

This Unit covers the following key topics:

  • What is Assertiveness?
  • Improving Your Assertiveness Skills
  • Plus More

Module 4 - Building Better Team

This Unit covers the following key topics:

  • Defining, Evaluating and Managing Teams
  • The Stages of Team Development
  • Plus More

Module 5 - Managing Business Operations

This Unit covers the following key topics:

  • Defining Operations Management
  • Types of Operations
  • Accounting Terminology
  • Understanding Financial Terms
  • General Accepted Accounting Principles (GAAP)
  • Balance Sheet Equation
  • Plus more

Module 6 - Effective Planning and Scheduling

This Unit covers the following key topics:

  • Introduction to Work Breakdown Structure
  • Estimation Process and Aligning Resources for a Project
  • Effective Project Planning
  • Project Risk Management and Communication Plans

Module 7 - Budgets and Managing Money

This Unit covers the following key topics:

  • Monitoring and Managing Budgets
  • Decision Making
  • Plus More

Module 8 - Succession Planning

This Unit covers the following key topics:

  • Understanding the value of Succession Planning
  • Elements of a Succession Plan
  • Development of a Succession Plan
  • Plus More

Module 9 - Performance Management

This Unit covers the following key topics:

  • Introduction to Performance Management
  • Areas of Interest in Performance Management
  • Objectives of Performance Management
  • Functions of Performance Management
  • Benefits of Performance Management
  • Components of Performance Management
  • Plus more

Module 10 - Working as a Team and with Difficult People

This Unit covers the following key topics:

  • Working with Difficult People
  • Guidelines for Saying No
  • Dealing with Stress

Module 11 - Communication Skills

This Unit covers the following key topics:

  • Active Listening
  • Responding to Feelings
  • Reading Cues
  • Demonstration Cues
  • Tips for Becoming a Better Listener
  • Non-Verbal Messages
  • Managing the Mingling
  • The Handshake

Module 12 - Negotiation Techniques

This Unit covers the following key topics:

  • Handling Objections
  • Closing the Sale
  • The Changing Customer
  • What the Customer Wants
  • Negotiation Techniques
  • Practicing Negotiation
  • Phases of Negotiation

Module 13 - Change Management

This Unit covers the following key topics:

  • About Change
  • Key Factors in Successful Change
  • Time Management Tips and Tricks
  • Plus More

Module 14 - Conflict Resolution

This Unit covers the following key topics:

  • What Is Conflict
  • Preventing Problems
  • Conflict Resolution Techniques
  • Plus More

Module 15 - Talent Management

This Unit covers the following key topics:

  • An Introduction to Talent and Performance Management
  • Creating a Talent Management Plan
  • Talent Development within an Organization
  • Role of Communication in Talent Management

Module 16 - Business Ethics for the Office

This Unit covers the following key topics:

  • Introduction to Business Ethics
  • Philosophical Approaches to Ethics
  • Developing Codes for Office Ethics
  • Common Ethical Dilemmas

Module 17 - Business Etiquette

This Unit covers the following key topics:

  • Introduction to Business Etiquette
  • Proper ways for Business Dining
  • Plus More

Module 18 - Creative Thinking and Innovation

This Unit covers the following key topics:

  • Understanding Creativity and Innovation
  • Creativity and Innovation in Business
  • Individual and Group Techniques for Creativity
  • Encouraging Creativity in a Team
  • Plus more

Module 19 - Developing your Executive Presence

This Unit covers the following key topics:

  • Managing Your First Impression
  • Interpersonal Communication Skills
  • Developing Leadership Skills
  • Plus More

Module 20 - Developing a High Reliability Organization

This Unit covers the following key topics:

  • What is a High Reliability Organization?
  • HRO Principles
  • The Deepwater Horizon Disaster
  • The Anticipation Principles
  • The Containment Principles
  • Auditing for High Reliability
  • Plus More

Who is this course for?

Office Management

An endorsed Level 7 Office Management Diploma could open the door to a wide variety career prospects at home and abroad. Examples of major employers for qualified office managers include financial organisations, universities, hospitals, central and local government offices, small and large businesses, charitable organisations, manufacturers and many more besides. For administrators and office workers in general, this course could accelerate your transition to a leadership position. For newcomers to office admin, a Level 7 Office Management Diploma could help you stand out in the eyes of employers.

Once again, we prioritise flexibility and impose no time-restrictions or deadlines whatsoever. Whatever your current lifestyle and schedule, you’re free to study at a time and pace that suit you, with full tutor support provided throughout.

Take your office admin career to the next level - get started on your Level 7 Office Management Diploma today!


Office Management

There is no particular entry requirement.

OPTION-I: Endorsed Certificate of Achievement from ABC Awards

At the end of the course, learner can claim an endorsed certificate by paying £170 accreditation fee+postal charges.

Certificate of course Completion

(soft copy) can be claimed for £15. If you need hard copy of this certificate you will pay £25

OPTION-II: CPD Certificate

Upon successful completion of the course, a fee is payable for a CPD Accredited Diploma in PDF format or hard copy.

CPD Accredited Diploma (PDF format)=£30

CPD Accredited Diploma (Hardcopy)=£150

Postage Charges:

National £9

International £15

Career path

Office Management

An advanced Level 7 Office Management could pave the way for a successful career in almost any aspect of senior admin management or HR. Typical job titles within the field of office management include the following:

  • Administrative Assistant
  • Administrative Coordinator
  • Administrative Director
  • Administrative Manager
  • Administrative Services Manager
  • Administrative Services Officer

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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