Office Management & Reception Diploma - CPD Certified

Our Office Management Diploma is a best selling Office Management Diploma and has been given the CPD Certification and is the perfect course for anyone looking to work in a office environment.

Our Office Management Diploma follows on from our Reed courses best selling Admin/PA diploma, Legal Secretary Diploma and Medical Secretary Diplomas and like our best selling Admin course our Office Management Diploma is packed with information in to 22 modules teaching you everything you need to succeed in this profession.

The course can be studied part time and you can become accredited in as little as 15 hours and you can study at your own pace.

The comprehensive syllabus is supported by experienced tutors who are there to help you through email.

Your qualification will be recognised and can be checked for validity on our dedicated website.

More Key features about our Office Management Diploma

• Lifetime Access to your course
• The price you pay Reed is for the whole course including final exam – no hidden fees
• CPD certificate upon successful completion
• Tutor Support Monday – Friday

** When purchasing this course you will be eligible to apply for the XO Student Discount Card!! You can save on brands such as New Look, Disney, ASOS, Hotels, Miss Selfridge , Domino’s and many more.**

Module 1

Introduction

In this module you will learn:

• Who is an Office Manager
• Typical Duties of an Office Manager
• Skills Essential for an Office Manager
• Education and Qualifications
• Plus much more...

Module 2

Personality/Confidence

You will learn:

• Personality and Personality Development
• Importance of Personality Development
• Most Important Personality Traits of an Office Manager
• How to Project Confidence
• Plus much more...

Module 3

Meeting and Greeting customers

You will learn:

• First impression is everything
• Leadership is creative thought and not reactive thinking
• Creative Vs. Reactive
• First impression of a company
• Plus much more...

Module 4

Effective Communication

Here you will learn about:

• Communication and Effective Communication
• Importance of Effective Communication
• The Art of Effective Interpersonal Communication
• Building Effective Communication in an Organisation
• Plus much more...

Module 5

Reception Workstation & Teamwork

You will learn about:

• Essentials for a reception
• Face of the office
• Qualifications and skills
• Prospects of a career as a receptionist
• Plus much more...

Module 6

Development & Implementation of new Administrative Systems

You will be taught the following:

• What is an Administrative System?
• What is Administrative Management?
• Traditional Administrative Systems
• Strategy Formulation
• Plus much more...

Module 7

Recording office expenditure and managing the budget

In this module you will learn about:

• The Importance of keeping Record of Expenses
• Maintaining Expense Records
• How to Keep Records
• Kinds of Expenses to Record
• Plus much more...

Module 8

Organising the office layout and maintaining supplies

In this module you will learn:

• Office layout: What it means
• Objectives of Office Layout
• Importance of Office Layout
• Principle of Office Layout
• Plus much more...

Module 9

Organising and chairing meetings

In this module you will learn about:

• What is a meeting?
• Different types of meetings
• Chairing a meeting
• Do you need a chairperson?
• Plus much more...

Module 10

Ensuring adequate staff levels

In this module you will learn:

• What is staffing?
• The groundwork
• Required number of personnel
• Finding temporary staff
• Plus much more...

Module 11

Managing Performance

This module will teach you:

• Definition of performance management
• How it works
• Planning an individual's personal performance
• The benefits
• Plus much more...

Module 12

Delegation

In this module you will learn:

• What is delegation of work?
• Necessity of work delegation
• When to delegate work
• What work to delegate
• Plus much more...

Module 13

Promoting Staff Development and Training

You will learn:

• What is staff development and training?
• Importance of training and development
• What you need to do to train staff
• Coaching and mentoring
• Plus much more...

Module 14

Implementing and Promoting an Equality and Diversity Policy

You will learn:

• Equality and diversity in the workplace
• The meaning of equality and diversity
• Legal support for equality and diversity
• Environment of equality and diversity
• Plus much more...

Module 15

Writing reports

In this module you will learn:

• Presenting a report: Basics
• How to earn attention and support
• Report style writing
• Business reporting
• Plus much more...

Module 16

Health & Safety

In this module you will learn:

• Economic reasoning
• A health and safety management system
• The spirit of the law
• Policy and commitment
• Plus much more...

Module 17

Attending Conferences and Training

In this module you will learn:

• Benefits of Attending Conferences and Conventions
• Personal and Professional benefits of a Conference
• Understanding Conference Benefits and Quantifying Them
• Getting the maximum from Conferences
• Plus much more...

Module 18

Management of Social Media

You will learn:

• Internet Marketing Strategy
• Why Bother?
• Digital Channels Overview
• The Digital Channels
• Plus much more...

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

Reed Courses Student Testimonial on our Diploma

Monica Moisescu - Leicester

An incredibly comprehensive course

I didn't really know what to expect from this course, but I wasn't disappointed at all!

In this course, I saw a little bit of everything, and that's what I really enjoyed.

I have not studied for many years and this course was an excellent way to get back into some personal development in a practical and informative way. One of the best decisions I have made in terms of furthering my career.

An incredibly comprehensive course. I learned a lot of things, it answered a lot of questions. The creators of this course are willing to help students to achieve their maximum potential.

Anna Burns – Manchester

I am really enjoying the course and wouldn’t hesitate to recommend it to anyone

This course is really comprehensive – it covers so many topics and themes. I really thought that the way the course is set out is very easy to use.

You have the option to print out the course work or work online and the end of module worksheets are great for ensuring that you understand everything by filling in the blanks, answering questions about the topic and so on, you can even revisit modules.

I have only needed to contact support once but the reply was quick and concise.

I am really enjoying the course and wouldn’t hesitate to recommend it to anyone thinking of or already working in the Office Management field.

Our Course is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. Now more than ever people are using the internet while on the move so our course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.

There is no time limit for completing this course, it can be studied in your own time at your own pace.

All tests are online and are taken either during or after the course, these are included in the price.

With experience and training you could take on more responsibility for managing projects, or provide cover for senior management duties.

Other career options include moving into buying and procurement, financial management, business development and operations management.

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