Office Administrator and Receptionist - CPD Accredited

CPD Accredited Office Administrator and Receptionist Course | Full Tutor Support | Instant Result | No hidden fees

One Education


Save 95%
£10 inc VAT (was £199)
Offer ends 24 February 2020
Study method
Online, self-paced
50 Hours
Access to content
12 Months
35 CPD points / hours
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

5 students purchased this course

Add to basket or enquire


The Office Administrator and Receptionist course will provide you with a comprehensive package for all the skills needed to become an efficient receptionist or personal assistant. You will be tutored on all the fundamental qualities that are needed to run a busy administration section.

This intensive admin course covers every office skill you’ll need to provide excellent customer service. You will be completely comfortable with the procedures for creating spreadsheets, PowerPoint presentations, and any other documents that need producing quickly. You will develop the mindset to become an invaluable receptionist and ensure that you are an essential part of any team.

In completing this training program, you’ll be fully trained in the latest tools and procedures of administrative customer-facing work and be able to use that entry point in the company to build your future career.

Course media


Course Curriculum

We’ve taken this comprehensive Office Administrator and Receptionist Course and broken it down into 74 manageable module which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of this skills. It really is a sure pathway to success.

This course is designed with the following modules:

Admin Support

  • Module One – Getting Started
  • Module Two – Getting Organized (I)
  • Module Three – Getting Organized (II)
  • Module Four – Managing Time
  • Module Five Getting It All Done On Time
  • Module Six – Special Tasks
  • Module Seven – Verbal Communication Skills
  • Module Eight – Non-Verbal Communication Skills
  • Module Nine – Empowering Yourself
  • Module Ten – The Team of Two
  • Module Eleven – Taking Care of Yourself

Administrative Management

  • Module One – Getting Started
  • Module Two – Why Your Office Needs Administrative Procedures
  • Module Three – Gathering the Right Tools
  • Module Four – Identifying Procedures to Include
  • Module Five – Top Five Procedures to Record
  • Module Six – What to Include in Your Binder (I)
  • Module Seven – What to Include in Your Binder (II)
  • Module Eight – Organizing Your Binder
  • Module Nine – What Not to Include in the Procedure Guide
  • Module Ten – Share Office Procedure Guide
  • Module Eleven – Successfully Executing the Guide

Organisational Skills

  • Module One – Getting Started
  • Module Two – Remove the Clutter
  • Module Three – Prioritize
  • Module Four – Scheduling Your Time
  • Module Five – To Do Lists
  • Module Six – Paper and Paperless Storage
  • Module Seven – Organization in Your Work Area
  • Module Eight – Tools to Fight Procrastination
  • Module Nine – Organizing Your Inbox
  • Module Ten – Avoid the Causes of Disorganization
  • Module Eleven – Discipline is the Key to Stay Organized


  • Receptionist
  • Importance of Receptionist
  • Different Types of Receptionist & Roles
  • Communication Skills for Receptionist
  • Telephone Skills
  • Listening Skills
  • Taking Messages
  • Presenting & Appearance
  • Reservation Procedure
  • Confidentiality Checklist
  • Being Organized as Receptionist
  • Becoming a Successful Receptionist

Customer Relations & Dealings

  • Module One – Getting Started
  • Module Two – The Right Attitude Starts with You
  • Module Three – Stress Management (Internal Stressors)
  • Module Four – Stress Management (External Stressors)
  • Module Five – Transactional Analysis
  • Module Six – Why are Some Customers Difficult
  • Module Seven – Dealing with the Customer Over the Phone
  • Module Eight – Dealing with the Customer In Person
  • Module Nine – Sensitivity in Dealing with Customers
  • Module Ten – Scenarios of Dealing with a Difficult Customer
  • Module Eleven – Following up With a Customer Once You Have Addressed Their Issue

Professional Telephone Receptionist Skills

  • Module One – Getting Started
  • Module Two – Core Skills Required
  • Module Three – Self-Management (I)
  • Module Four – Self-Management (II)
  • Module Five – Time Management (I)
  • Module Six – Time Management (II)
  • Module Seven – Organizing and Planning (I)
  • Module Eight – Organizing and Planning (II)
  • Module Nine – Communication (I)
  • Module Ten – Communication (II)
  • Module Eleven – Additional Challenges
  • Module Twelve – Wrapping Up

How is the course assessed?

To successfully complete the Office Administrator and Receptionist course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.

Will I receive a certificate of completion?

Upon successful course completion, you will qualify for a CPD certificate from One Education as proof of your new skills. Certification is available in PDF format, at the cost of £9, or a hard copy can be sent to you via post, at the cost of £15.

Who is this course for?

This course is aimed at those individuals who went to enter a company or business at the administration level and impress superiors with their skills and work ethics. This program will enable the ideal first-step on a company career ladder, and perfect for school-leavers. No previous experience is needed.


The Office Administrator and Receptionist course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.

Career path

A fully validated certificate will be despatched upon completion of this course, and this will confirm your ability to multi-task and perform the many responsibilities of a great receptionist. This will be invaluable when attempting to procure an entry-point job in an office environment for any business sector.

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.


Currently there are no reviews for this course. Be the first to leave a review.


Mobile Navigation