Office Administration & Skills - Level 3

Certificate in Office Administration & Skills - Level 3

Office Administrators are the backbone of any organisation. They are equipped and skilled to lead essential day to day functions. They can multitask, communicate effectively, make informed decisions, solve issues quickly and operate an efficient and well functioning office. The Certificate in Office Administration & Skills – Level 3 is designed to equip learners with skills and knowledge to take on the role of Office Administrator.

The Certificate in Office Administration & Skills – Level 3 will cover essential office skills such as business communication, basic accounting, office management, event management and software applications. Learners will understand innovative practices and trends that are relevant to the industry’s needs in the present and future.

The Certificate in Office Administration & Skills – Level 3 is a fast track qualification that will prepare you for quality employment in a highly demanding enterprise environment. The Course will give learners the opportunity to climb the career ladder quickly and with the desired results.

Learning with Study 365 has many advantages. The course material is delivered straight to you and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

COURSE CURRICULUM

Module 01 : Business Reports And Letter Writing

• Business Writing Skills
• Introduction to Business Report Writing
• Exploring Reports
• How to Prepare for Writing
• Exercise Files: Business Report Writing

Module 02 : E-Mails Writing Tips

• Introduction to Effective Email Writing
• Writing Email Messages
• Email Manners

Module 03 : Typing Speed Development

• Effective Typing

Module 04 : Tips For Speed Reading

• The multiple-reading process

Module 05 : Microsoft Word

• Introduction to Microsoft Word
• First Step to MS Word
• Text Editing & Formatting
• Formatting Paragraph and Pages
• Creating Styles, Themes, Number and Bullets
• Columns & Tables
• Macros and Proofing
• Sharing and Reviewing Documents
• Modify Word Document
• Exercise Files: Microsoft Word 2016

Module 06 : Microsoft Excel

• Getting Started with Microsoft Excel
• Data Entering
• Creating Formulas and Functions
• Formatting
• IF, VLOOKUP, and Power Functions, Security & Sharing
• Data Management, Data Analysis Tools
• PivotTables & Macros
• Exercise Files: Microsoft Excel 2016

Module 07 : Microsoft PowerPoint

• Getting Started with Microsoft PowerPoint
• Working with Presentations & Slides
• Adding Pictures & Contents to Slides
• Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides
• Preparing & Delivering Speech
• Reusing and Sharing Presentations
• Exercise Files: Microsoft PowerPoint 2016

Module 08 : Microsoft Outlook

• Getting Started with Outlook
• Adding and Connecting Accounts, Reading & Organizing Mails
• Creating and Sending Mail, Creating and Working with People
• Working with Delegates & Calendars
• Creating Tasks and Notes, Working with Outlook Data

Module 09 : Microsoft Access

• Introduction to MS Access
• Creating Tables & Setting up Properties
• Queries
• Creating Forms & Reports
• Working with Macros, Integrating Access with Office Suite
• Database Management
• Exercise Files- Microsoft Access 2016

Module 10 : Diary Management

• Diary Management
• Diary and Time Management with Outlook 2007

Module 11 : Handling Confidential Documents

• Handling Confidential Documents
• Confidential electronic documents
• Confidential paperwork
• What is confidentiality?
• How is confidentiality regulated?
• The Data Protection and Human Rights Acts
• How is confidentiality enforced?

Module 12 : Successful Meeting Minutes

• Taking Minutes

Module 13 : Note Taking

• Meeting minutes summary
• Cornell notes
• Brainstorming
• Multiple reading process
• Exercise Files: Note Taking

Module 14 : Document Proofreading

• Importance of proofreading
• Steps to proofread your document
• Proofreading Symbols© RGT

Module 15 : Appointment Booking and Arrange an Interview

• Appointment Booking and Arrange an Interview

Module 16 : Delivering Postal Mail

• Direct mail format terminology
• Envelope mailers
• Circulars, inserts and wraps
• Newsletters and flyers
• Envelopes and opening mechanisms
• Press coating
• Green mail strategies: Mailing list

Module 17 : Dictating

• Dictating

Module 18 : Customer Service And Telephone Handling Skills

• Customer Service Basics Over the Phone
• Get the facts- ask the right questions
• Discuss Solutions- learning to listen
• Dealing with difficult customers
• Developing Inbound & Outbound Telephone Skills
• Hot Telephone Tips

Module 19 : Organising a Meeting

• Organising a Meeting
• Exercise Files: Organising Meeting

Module 20 : Data Management, Record Keeping And Filing

• What are data management and record-keeping?
• Why are Data management and record-keeping important?
• Record keeping in Detail
• Filling Documents in the Office
• The Importance of filing and shelving systems in an organization
• Organise and bring in uniformity
• Organisations that use filing and shelving systems
• The need for neatness and orderliness
• The different types of shelving systems
• Pallet Racking (An Affordable option to help companies grow)
• Using pallet storage racks to meet additional storage needs
• Mobile Storage Systems (doing more with less)
• Office storage solutions
• Filing made easier with Technology
• UK data retention requirements

Module 21 : Bookkeeping

• Introduction to Accounting
• Financial & Managerial Accounting
• Taxes

Module 22 : QuickBooks for Payroll Management

• Introduction to QuickBooks
• Setting up the Employee Payroll
• Running the Payroll
• Exercise Files: QuickBooks for Payroll Management

Module 23 : Invoicing/Petty cash

• Petty cash
• Working with invoices and receipts

Module 24 : Supervising and monitoring the office works

• What is supervision?
• Role of the Supervisor
• Function of Supervision
• How to Monitor Employees at Work

Module 25 : Time Management

• Introduction to Time Management
• Fundamentals of Productivity
• How to Use Your Calendar Effectively
• Setting up Priorities and Schedule
• Timer Budgeting
• Exercise Files: Time Management

Module 26 : Motivating Employees

• Motivating Employees

Module 27 : Job functions and Description of Office Admin & Manager

• Common Office Administrator Job Duties
• Common Office Administrator Job Skills
• Common Office Administrator Job Requirements
• Office Manager Duties and Responsibilities

Method of Assessment:

At the end of the course, learners will take an online multiple choice question assessment test. The online test is marked straight away, so you will know immediately if you have passed the course.

Certification

Successful candidates will be awarded a Diploma in Office Administration & Skills Training.

Why Choose Us?

• Our courses represent outstanding value for money
• High quality e-learning study materials and mock exams.
• Each course is designed by industry experts, using an innovative interactive learning approach.
• Includes step-by-step guided videos tutorials.
• Unlimited Lifetime Access to the Online Learning Portal.
• Anytime & Anywhere Learning.
• Recognised Accredited Qualification.
• Access Course Content on Mobile, Tablet or Desktop.
• Study in a user friendly, advanced online learning platform.
• Excellent customer service and administrative support.

• Individuals who would like to begin working as an Office Administrator/ Office manager/ Administration Assistant/ Secretary.
• Experienced Office workers who hope to re-fresh their skills.

Learners must be age 16 or over and should have a basic understanding of the English Language, numeracy, literacy, and ICT.

The Certificate in Office Administration & Skills - Level 3 qualification will also put you in line to demand a higher salary or job promotion.

• Office Manager - The average UK salary is £24,073 per annum
• Office Administrator
• Administrative Officer
• Administrative Coordinator
• Administrative Secretary
• Personal Assistant
• Executive Secretary