Course Curriculum:
Here is a curriculum breakdown of the Office Administration - Secretary:
Module 1
Introduction to Office Administration
- What does an Office Administrator Do?
- What are the requirements for being a Successful Office Administrator
- Essential Skills for an Office Administrator
- How to Become an Office Administrator
Module 2
Skills of an Effective Administrator
- Introduction
- Three Skills Approach
- Tips on How to Develop These Skills
Module 3
Business Writing Skills
- Structures of Business Documents
- Structures of Other Official Documents
- Editing and Proofreading
Module 4
Communication Skills
- Components of Communication Process
- Effective Listening Skills
- Verbal Communication
- Non-Verbal Communication
Module 5
Managing Meetings and Giving Feedback
- Managing Meetings
- Presentation Tips
- Pumping up a Presentation
Module 6
Organisational Skills
- Examine current habits and routines that are not organised
- Learn to prioritise your time schedule and daily tasks
- Determine ways of storing information and supplies
Module 7
Telephone Etiquette
Module 8
Negotiation Techniques
- Basic Types of Negotiations
- Phases of Negotiation
- Negotiation Techniques
- Strategies for Identifying Mutual Gain
Module 9
Conflict Management
- Definition of Conflict
- Benefits of Confrontation
- Prevention of Conflicts
Module 10
Stress Management
- Definition of Stress
- Meaning of Stress
- Understanding Stress
- How Stress Arises?
Module 11
Time Management
- Activities Planning and Prioritising
- Overcoming Procrastination
- Crisis Handling
- Organising Workspace to Make Better Use of Time
Course Assessment
To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%.
When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme.
Exam & Retakes:
It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable.
Certification
Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery).
