Office Administration & Receptionist Training Skills - Level 3 Diploma

Why Study This Office Administration & Reception (Receptionist) Skills Training - Level 3 Diploma?

• Gain essential Administration and Receptionist skills to excel in office roles.
• Build expertise in customer service and workplace communication for professional success.
• Enhance your career prospects with sought-after Administration and Receptionist qualifications.

Learning Outcomes

• Master key Administration and Receptionist responsibilities in office settings.
• Deliver exceptional customer service to create positive workplace experiences.
• Communicate effectively to enhance collaboration and productivity.
• Negotiate confidently to resolve workplace challenges and achieve goals.
• Organise tasks efficiently to excel in office management and support roles.

Opportunities for the UK Job Market

• Office Administrator: Salary range £20,000–£30,000 per annum.
• Receptionist: Salary range £18,000–£25,000 per annum.
• Personal Assistant (PA): Salary range £25,000–£35,000 per annum.

Reed Courses Certificate of Completion

Digital certificate - Included

• Course 01: Admin, Secretarial and PA Diploma Level 3 6:22:57

  • 1: Office Administration & Receptionist _ Module 01 Administrative Assistant 07:00
  • 2: Office Administration & Receptionist _ Module 02 Workstation and Daily Routine 07:00
  • 3: Office Administration & Receptionist _ Module 03 Relationship Management 08:00
  • 4: Office Administration & Receptionist _ Module 04 Communication Skills 10:00
  • 5: Office Administration & Receptionist _ Module 05 Keeping Accurate Records 06:00
  • 6: Office Administration & Receptionist _ Module 06 Office Equipment 09:00
  • 7: Office Administration & Receptionist _ Module 08 Email Management 09:00
  • 8: Office Administration & Receptionist _ Module 09 Meeting Arrangement 08:00
  • 9: Office Administration & Receptionist _ Module 10 Managing Conflicts 08:00
  • 10: Office Administration & Receptionist _ Module 1 Personal Assistant 08:35
  • 11: Office Administration & Receptionist _ Module 2 Developing Interpersonal Skills 13:14
  • 12: Office Administration & Receptionist _ Module 3 Developing Communication Skills 12:21
  • 13: Office Administration & Receptionist _ Module 4 Task Management Tips 08:20
  • 14: Office Administration & Receptionist _ Module 5 Time Management Techniques 09:41
  • 15: Office Administration & Receptionist _ Module 6 Diary Management _ Note Taking 20:02
  • 16: Office Administration & Receptionist _ Module 7 Minute Taking 06:47
  • 17: Office Administration & Receptionist _ Module 8 Office Management 09:35
  • 18: Office Administration & Receptionist _ Module 9 Networking 06:56
  • 19: Office Administration & Receptionist _ Module 10 Record Keeping 08:18
  • 20: Office Administration & Receptionist _ Module 11 Telephone Etiquette 07:39
  • 21: Office Administration & Receptionist _ Module 12 E-mail Communication 09:44
  • 22: Office Administration & Receptionist _ Module 13 Presentation Skills 12:10
  • 23: Office Administration & Receptionist _ Module 14 Business Writing Skills 08:09
  • 24: Office Administration & Receptionist _ Module 15 Travel Arrangement 08:17
  • 25: Office Administration & Receptionist _ Module 16 Mail Services and Shipping 08:06
  • 26: Office Administration & Receptionist _ Module 1 Minute Taking An Introduction 11:46
  • 27: Office Administration & Receptionist _ Module 2 Preparing for Minute Taking 11:21
  • 28: Office Administration & Receptionist _ Module 3 At the Meeting 12:35
  • 29: Office Administration & Receptionist _ Module 4 The Structure of a Meeting 11:38
  • 30: Office Administration & Receptionist _ Module 5 Taking Notes 09:04
  • 31: Office Administration & Receptionist _ Module 6 The Minute-Taking Process 08:59
  • 32: Office Administration & Receptionist _ Module 7 Recording Decisions and Actions 08:32
  • 33: Office Administration & Receptionist _ Module 8 Business English 05:06
  • 34: Office Administration & Receptionist _ Module 9 Building Confidence 07:48
  • 35: Office Administration & Receptionist _ Module 10 Effective Minute Taking 05:14
  • 36: Office Administration & Receptionist _ Module 01_ What is Microsoft Excel_ 06:00
  • 37: Office Administration & Receptionist _ Module 02_ Basic Terms in Excel 14:00
  • 38: Office Administration & Receptionist _ Module 03_ What is an Excel Worksheet_ 07:00
  • 39: Office Administration & Receptionist _ Module 04_ What is a Table in Excel_ 21:00
  • 40: Office Administration & Receptionist _ Module 05_Excel as Calculator 07:00
  • 41: Office Administration & Receptionist _ Module 06_ Why Do We Need Excel Shortcuts 06:00

• Course 02: Office Receptionist Training 1:37:00

  • 42: Office Administration & Receptionist _ Module 01_ Receptionist Role 10:00
  • 43: Office Administration & Receptionist _ Module 02_ Communication Skills 11:00
  • 44: Office Administration & Receptionist _ Module 03_ Customer Service Skills 11:00
  • 45: Office Administration & Receptionist _ Module 04_ Office Administration 08:00
  • 46: Office Administration & Receptionist _ Module 05_ Front Desk Management 09:00
  • 47: Office Administration & Receptionist _ Module 06_ Scheduling and Time Management 09:00
  • 48: Office Administration & Receptionist _ Module 07_ Business Etiquette and Ethics 09:00
  • 49: Office Administration & Receptionist _ Module 08_ Travel and Event Management 10:00
  • 50: Office Administration & Receptionist _ Module 09_ Business Correspondence 10:00
  • 51: Office Administration & Receptionist _ Module 10_ Professional Development 10:00

• Course 03: Effective Communication in the Workplace 40:15

  • 52: Administration & Receptionist _ Module 1 part 1 Introduction to Communication 04:14
  • 53: Administration & Receptionist _ Module 1 part 2 Effective Listening Skills 04:41
  • 54: Office Administration & Receptionist _ Module 2 part 1 Behaviour Styles 03:01
  • 55: Administration & Receptionist _ Module 2 part 2 Few more on Behaviour Styles 03:53
  • 56: Module 3 Communication Barriers 06:22
  • 57: Office Administration & Receptionist _ Module 4 Asking Questions 09:25
  • 58: Administration & Receptionist _ Module 5 Learning to Communicate Assertively 08:39

• Course 04: Customer Service Diploma Level 2 41:16

  • 59: Administration & Receptionist _ Module 1 Part 1 Introduction to Customer Care 04:15
  • 60: Administration & Receptionist _ Module 1 Part 2 Introduction to Customer Care 04:16
  • 61: Administration & Receptionist _ Module 2 Providing Great Customer Care Service 07:07
  • 62: Administration & Receptionist _ Module 3 Service Model _ Defusing Techniques 04:38
  • 63: Administration & Receptionist _ Module 4 Customer Management 07:45
  • 64: Administration & Receptionist _ Module 5 Building Customer Rapport 06:23
  • 65: Administration & Receptionist _ Module 6 Greeting Customers Professionally 06:52

• Course 05: Negotiation Skills Training 1:04:59

  • 66: Administration & Receptionist _ Module 1 An Understanding of Negotiation 08:21
  • 67: Administration & Receptionist _ Module 2 The Preparation Process 08:41
  • 68: Administration & Receptionist _ Module 3 Building The Foundation 08:07
  • 69: Administration & Receptionist _ Module 4 Phase One — Exchanging Information 05:51
  • 70: Administration & Receptionist _ Module 5 Phase Two — Bargaining, part-1 04:02
  • 71: Administration & Receptionist _ Module 5 p2 Few more of Phase Two 07:10
  • 72: Office Administration & Receptionist _ Module 6 Phase Three — Closing 06:08
  • 73: Administration & Receptionist _ Module 7 How To Deal With Difficult Situations 06:55
  • 74: Office Administration & Receptionist _ Module 8 Adapting Negotiation 09:44

This Bundle Comes up with the Following Courses:

➥ Course 01: Admin, Secretarial and PA Diploma Level 3
Develop advanced Administration and PA skills for efficient office management.

➥ Course 02: Office Receptionist Training
Learn essential Receptionist duties, from handling inquiries to creating welcoming environments.

➥ Course 03: Effective Communication in the Workplace
Enhance verbal and written communication skills for seamless office interactions.

➥ Course 04: Customer Service Diploma Level 2
Master techniques for providing outstanding customer service in professional settings.

➥ Course 05: Negotiation Skills Training
Build strong negotiation skills to manage conflicts and drive workplace success.

This course serves as a foundation for advanced studies in Administration. You can progress to higher-level Administration courses, such as:

• Level 2 Award in Business Administration (Receptionist)
• Level 2 Diploma in Business Administration (Receptionist)
• Level 3 Certificate in Business Administration (Receptionist)
• Level 3 Diploma in Business Administration (Receptionist)
• Level 2 Award in Customer Service (Receptionist)
• Level 2 Diploma in Customer Service (Receptionist)
• Level 3 Certificate in Customer Service (Receptionist)
• Level 3 Diploma in Customer Service (Receptionist)

• Receptionist
• Admin Support
• Executive Personal Assistant
• HR Assistant
• Medical Receptionist
• Office Admin & Receptionist

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