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Office Administration & Receptionist Training Skills - Level 3 Diploma cover image

Office Administration & Receptionist Training Skills - Level 3 Diploma
WriteWow Solutions

CPD Accredited | 05 courses Bundle | Lifetime Access | Easy Refund

Summary

Price
£19 inc VAT
Study method
Online, On Demand
Duration
10.5 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students
5 students purchased this course

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Overview

Why Study This Office Administration & Reception (Receptionist) Skills Training - Level 3 Diploma?

  • Gain essential Administration and Receptionist skills to excel in office roles.
  • Build expertise in customer service and workplace communication for professional success.
  • Enhance your career prospects with sought-after Administration and Receptionist qualifications.

Learning Outcomes

  • Master key Administration and Receptionist responsibilities in office settings.
  • Deliver exceptional customer service to create positive workplace experiences.
  • Communicate effectively to enhance collaboration and productivity.
  • Negotiate confidently to resolve workplace challenges and achieve goals.
  • Organise tasks efficiently to excel in office management and support roles.

Opportunities for the UK Job Market

  • Office Administrator: Salary range £20,000–£30,000 per annum.
  • Receptionist: Salary range £18,000–£25,000 per annum.
  • Personal Assistant (PA): Salary range £25,000–£35,000 per annum.

Certificates

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

Curriculum

5
sections
75
lectures
10h 28m
total

    • 1: Office Administration & Receptionist _ Module 01 Administrative Assistant 07:00
    • 2: Office Administration & Receptionist _ Module 02 Workstation and Daily Routine 07:00
    • 3: Office Administration & Receptionist _ Module 03 Relationship Management 08:00
    • 4: Office Administration & Receptionist _ Module 04 Communication Skills 10:00
    • 5: Office Administration & Receptionist _ Module 05 Keeping Accurate Records 06:00
    • 6: Office Administration & Receptionist _ Module 06 Office Equipment 09:00
    • 7: Office Administration & Receptionist _ Module 08 Email Management 09:00
    • 8: Office Administration & Receptionist _ Module 09 Meeting Arrangement 08:00
    • 9: Office Administration & Receptionist _ Module 10 Managing Conflicts 08:00
    • 10: Office Administration & Receptionist _ Module 1 Personal Assistant 08:35
    • 11: Office Administration & Receptionist _ Module 2 Developing Interpersonal Skills 13:14
    • 12: Office Administration & Receptionist _ Module 3 Developing Communication Skills 12:21
    • 13: Office Administration & Receptionist _ Module 4 Task Management Tips 08:20
    • 14: Office Administration & Receptionist _ Module 5 Time Management Techniques 09:41
    • 15: Office Administration & Receptionist _ Module 6 Diary Management _ Note Taking 20:02
    • 16: Office Administration & Receptionist _ Module 7 Minute Taking 06:47
    • 17: Office Administration & Receptionist _ Module 8 Office Management 09:35
    • 18: Office Administration & Receptionist _ Module 9 Networking 06:56
    • 19: Office Administration & Receptionist _ Module 10 Record Keeping 08:18
    • 20: Office Administration & Receptionist _ Module 11 Telephone Etiquette 07:39
    • 21: Office Administration & Receptionist _ Module 12 E-mail Communication 09:44
    • 22: Office Administration & Receptionist _ Module 13 Presentation Skills 12:10
    • 23: Office Administration & Receptionist _ Module 14 Business Writing Skills 08:09
    • 24: Office Administration & Receptionist _ Module 15 Travel Arrangement 08:17
    • 25: Office Administration & Receptionist _ Module 16 Mail Services and Shipping 08:06
    • 26: Office Administration & Receptionist _ Module 1 Minute Taking An Introduction 11:46
    • 27: Office Administration & Receptionist _ Module 2 Preparing for Minute Taking 11:21
    • 28: Office Administration & Receptionist _ Module 3 At the Meeting 12:35
    • 29: Office Administration & Receptionist _ Module 4 The Structure of a Meeting 11:38
    • 30: Office Administration & Receptionist _ Module 5 Taking Notes 09:04
    • 31: Office Administration & Receptionist _ Module 6 The Minute-Taking Process 08:59
    • 32: Office Administration & Receptionist _ Module 7 Recording Decisions and Actions 08:32
    • 33: Office Administration & Receptionist _ Module 8 Business English 05:06
    • 34: Office Administration & Receptionist _ Module 9 Building Confidence 07:48
    • 35: Office Administration & Receptionist _ Module 10 Effective Minute Taking 05:14
    • 36: Office Administration & Receptionist _ Module 01_ What is Microsoft Excel_ 06:00
    • 37: Office Administration & Receptionist _ Module 02_ Basic Terms in Excel 14:00
    • 38: Office Administration & Receptionist _ Module 03_ What is an Excel Worksheet_ 07:00
    • 39: Office Administration & Receptionist _ Module 04_ What is a Table in Excel_ 21:00
    • 40: Office Administration & Receptionist _ Module 05_Excel as Calculator 07:00
    • 41: Office Administration & Receptionist _ Module 06_ Why Do We Need Excel Shortcuts 06:00

    • 42: Office Administration & Receptionist _ Module 01_ Receptionist Role 10:00
    • 43: Office Administration & Receptionist _ Module 02_ Communication Skills 11:00
    • 44: Office Administration & Receptionist _ Module 03_ Customer Service Skills 11:00
    • 45: Your Feedback Matters 01:00
    • 46: Office Administration & Receptionist _ Module 04_ Office Administration 08:00
    • 47: Office Administration & Receptionist _ Module 05_ Front Desk Management 09:00
    • 48: Office Administration & Receptionist _ Module 06_ Scheduling and Time Management 09:00
    • 49: Office Administration & Receptionist _ Module 07_ Business Etiquette and Ethics 09:00
    • 50: Office Administration & Receptionist _ Module 08_ Travel and Event Management 10:00
    • 51: Office Administration & Receptionist _ Module 09_ Business Correspondence 10:00
    • 52: Office Administration & Receptionist _ Module 10_ Professional Development 10:00

    • 53: Administration & Receptionist _ Module 1 part 1 Introduction to Communication 04:14
    • 54: Administration & Receptionist _ Module 1 part 2 Effective Listening Skills 04:41
    • 55: Office Administration & Receptionist _ Module 2 part 1 Behaviour Styles 03:01
    • 56: Administration & Receptionist _ Module 2 part 2 Few more on Behaviour Styles 03:53
    • 57: Module 3 Communication Barriers 06:22
    • 58: Office Administration & Receptionist _ Module 4 Asking Questions 09:25
    • 59: Administration & Receptionist _ Module 5 Learning to Communicate Assertively 08:39

    • 60: Administration & Receptionist _ Module 1 Part 1 Introduction to Customer Care 04:15
    • 61: Administration & Receptionist _ Module 1 Part 2 Introduction to Customer Care 04:16
    • 62: Administration & Receptionist _ Module 2 Providing Great Customer Care Service 07:07
    • 63: Administration & Receptionist _ Module 3 Service Model _ Defusing Techniques 04:38
    • 64: Administration & Receptionist _ Module 4 Customer Management 07:45
    • 65: Administration & Receptionist _ Module 5 Building Customer Rapport 06:23
    • 66: Administration & Receptionist _ Module 6 Greeting Customers Professionally 06:52

    • 67: Administration & Receptionist _ Module 1 An Understanding of Negotiation 08:21
    • 68: Administration & Receptionist _ Module 2 The Preparation Process 08:41
    • 69: Administration & Receptionist _ Module 3 Building The Foundation 08:07
    • 70: Administration & Receptionist _ Module 4 Phase One — Exchanging Information 05:51
    • 71: Administration & Receptionist _ Module 5 Phase Two — Bargaining, part-1 04:02
    • 72: Administration & Receptionist _ Module 5 p2 Few more of Phase Two 07:10
    • 73: Office Administration & Receptionist _ Module 6 Phase Three — Closing 06:08
    • 74: Administration & Receptionist _ Module 7 How To Deal With Difficult Situations 06:55
    • 75: Office Administration & Receptionist _ Module 8 Adapting Negotiation 09:44

Course media

Description

This Bundle Comes up with the Following Courses:

➥ Course 01: Admin, Secretarial and PA Diploma Level 3
Develop advanced Administration and PA skills for efficient office management.

➥ Course 02: Office Receptionist Training
Learn essential Receptionist duties, from handling inquiries to creating welcoming environments.

➥ Course 03: Effective Communication in the Workplace
Enhance verbal and written communication skills for seamless office interactions.

➥ Course 04: Customer Service Diploma Level 2
Master techniques for providing outstanding customer service in professional settings.

➥ Course 05: Negotiation Skills Training
Build strong negotiation skills to manage conflicts and drive workplace success.

Who is this course for?

This course serves as a foundation for advanced studies in Administration. You can progress to higher-level Administration courses, such as:

  • Level 2 Award in Business Administration (Receptionist)
  • Level 2 Diploma in Business Administration (Receptionist)
  • Level 3 Certificate in Business Administration (Receptionist)
  • Level 3 Diploma in Business Administration (Receptionist)
  • Level 2 Award in Customer Service (Receptionist)
  • Level 2 Diploma in Customer Service (Receptionist)
  • Level 3 Certificate in Customer Service (Receptionist)
  • Level 3 Diploma in Customer Service (Receptionist)

Career path

  • Receptionist
  • Admin Support
  • Executive Personal Assistant
  • HR Assistant
  • Medical Receptionist
  • Office Admin & Receptionist

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Administration, Receptionist
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