Office Administration & Receptionist Skills Training - Level 3 Diploma
High Skills Training
*Halloween Offer *| Updated: 2025| Includes Free Microsoft Office Training | PDF Certificate | Expert tutor support
Add to basket or enquire
Overview
Certificates
Reed Courses Certificate of Completion
Digital certificate - Included
Will be downloadable when all lectures have been completed.
Curriculum
Course media
Description
Course 1 : Personal Assistant Training
Section 1: Introduction to Your Role as a Personal Assistant
- What will you Do as a Personal Assistant?
- What are the types of Personal Assistants?
- What are the seven stages of the pipeline of becoming a personal assistant?
- The Mindsets You Need as a Professional Personal Assistant
Section 2: The Study You Need to Do Before You Start as a PA
- How much money do you need to get started?
- The five things of equipment that every personal assistant needs
- What is the potential income as a PA?
Section 3: The software that you could require as a Personal Assistant
- How Can You Utilise Microsoft Word and Google Docs?
- How Microsoft Excel and Google Sheets Can Boost Your Productivity?
- Unlock the Advantages of PowerPoint & Google Slides
- Why Do You Need Google Meet and Zoom?
Section 4: How Can You Build Essential Skills?
- How Can You Improve Your Written and Verbal Communication?
- Mastering Time Management as a Personal Assistant
- How Can You Develop Strong Organisation Skills?
- Improve Your Attention to Details Skills
- Boost Your Problem-Solving Skills
- Enhance Your Multitasking Skills
Section 5: How Can You Maintain Effective Relationships?
- Importance of Effective Relationships
- How Can You Develop Trusting Professional Relationships?
- Tips to Maintain Clear and Precise Communication
- How Can You Deal with Challenging Situations and Conflicts?
- How Can You Handle Sensitive Information?
- How Can You Navigate Workplace Politics?
- How Can You Create a Positive and Cooperative Work Environment as a Personal Assistant?
Section 6: Project Management Hacks for Personal Assistants
- What are the Principles of Project Management?
- How Can You Organise and Execute Projects Successfully?
- How to Collaborate with Stakeholders and Teams in a Project?
- How Can You Finish Projects in the Allotted Time and Scope?
Section 7: How Can You Prepare for Meetings and Events as a Personal Assistant?
- What are the Keys to Organise Any Meetings or Events Successfully?
- What Are the Important Questions to Ask While Booking the Venue?
- How Can You set up the Meeting Room?
- How to Take Effective Meeting Minutes?
- How to Maintain Your Body Language for Presentations?
- How to Avoid Fear of Public Speaking?
Section 8: How Can You Deal with Stress and Self-Care?
- How to Maintain Top Performance by Practising Self-Care?
- How to Identify and Control Stress in a Highly Stressful Situation?
- How to Strike a Balance Between Personal and Professional Life?
Section 9: Tips for Career Advancement
- How to Create a Career Development Plan?
- Negotiation Tips for Promotion Agreements and Salary Increases
Course 2 : Microsoft Word Crash Course
Course 3 : Microsoft Excel Crash Course
Course 4 : Time Management
Course 5 : Minute Taking Diploma
Course 6 : Business Communication Skills
Course 7: Customer Service Skills
Course 8: Professional Receptionist Skills
What Next ?
After completing this course,visit for more resources to level up your career. Here are some of the courses we offer:
- Project Management Essentials Certification
- Leadership & Management Training Certification
- Communication Skills for Professionals Certification
- Business Writing Skills Certification
- Conflict Resolution & Negotiation Skills Certification
This course prepares you with the skills and knowledge required to enter this field. After completing the course,you can consider attending the following programs to get more professional certification:
- Project Management Essentials Certification
Institution: Chartered Management Institute (CMI), UK
Gain a strong foundation in project management with essential skills and knowledge to manage projects successfully from start to finish. - Advanced Excel & Data Analysis Certification
Institution: London School of Business and Finance (LSBF), UK
Master advanced Excel functions and data analysis techniques to interpret business data and produce professional reports. - Leadership & Management Training Certification
Institution: Institute of Leadership & Management (ILM), UK
Develop key leadership and managerial skills to inspire teams, increase productivity, and lead in challenging environments. - Communication Skills for Professionals Certification
Institution: University of Cambridge - Institute of Continuing Education (ICE), UK
Enhance your communication skills for the workplace with advanced strategies for both verbal and written communication. - Customer Service Excellence Certification
Institution: Institute of Customer Service (ICS), UK
Learn how to deliver outstanding customer service and manage client relationships effectively to increase customer satisfaction and loyalty. - Business Writing Skills Certification
Institution: University of Oxford - Department for Continuing Education, UK
Improve your professional business writing skills, including crafting clear, concise, and effective reports, emails, and proposals. - Data Protection & GDPR Awareness Certification
Institution: GDPR Training (UK)
Understand the essentials of data protection and GDPR regulations, ensuring your workplace is compliant with the latest privacy standards. - Conflict Resolution & Negotiation Skills Certification
Institution: University of London - International Programmes, UK
Master conflict resolution and negotiation skills to navigate workplace challenges and create positive outcomes for all parties involved. - Emotional Intelligence in the Workplace Certification
Institution: The British Psychological Society (BPS), UK
Learn the importance of emotional intelligence to improve team dynamics, manage stress, and boost overall workplace performance.
For more resources to advance your career, visit highskillstraining Explore our comprehensive library of 200+ meticulously designed courses
Who is this course for?
This course is perfect for:
Individuals seeking their first job in an office or receptionist role
Administrative professionals looking to upgrade their skillset
Jobseekers aiming to add practical, CPD-accredited qualifications to their CV
Team assistants, personal assistants, or customer-facing staff looking to grow
Anyone wanting to improve their confidence in office tools and communication
Requirements
There is no prerequisite for this. Don’t worry—we will teach you everything step by step.
Career path
Some job positions related to the Office Administration & Receptionist Skills Training - Level 3 Diploma course in the UK are:
- Receptionist
- Administrative Assistant
- Office Administrator
- Front Desk Coordinator
- Customer Service Representative
- Executive Assistant
- Office Manager
- Data Entry Clerk
- Personal Assistant
- Clerical Support Staff
Questions and answers
Hi wanted to enquire about the course. Is it coursework based or exam . How do you do the assessments? How long do you have to complete? Thanks you
Answer:Hello Aisha, This course will be evaluated based on the short mcq exams inside the course. You will be able to self-assess after you complete each module. Usually, this course takes a week to complete if you follow the instructor properly. Thanks for your inquiry.
This was helpful.Hi, If I do not complete the course within a week. How long do I have to complete it? Does it have a expiry period ?
Answer:Dear Aisha, No, this course does not have any expiry period. You will get lifetime access to all the course materials and resources and can complete the course at your own pace. Thanks for reaching out.
This was helpful.
Reviews
Currently there are no reviews for this course. Be the first to leave a review.
Add to basket or enquire
Course provided by
Legal information
This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
