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Office Administration & Reception (Receptionist) Skills Training - Level 3
Training Express Ltd

30 Topics | QLS Endorsed | Free CPD Accredited PDF & HARDCOPY Certificate + Free Minute Taking Course | Lifetime Access

Summary

Price
Save 69%
£15 inc VAT (was £49)
Offer ends 31 August 2026
Study method
Online, On Demand 
Course format
32 Videos (with subtitles and transcripts) and 14 PDFs
Duration
9 hours · Self-paced
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Achievement
Endorsed by The Quality Licence Scheme
Certificates
  • Digital Certificates - Free
  • Hardcopy Certificates - Free
  • Reed Courses Certificate of Completion - Free
  • QLS Endorsed Certificate - £89
Additional info
  • Tutor is available to students
2,158 students purchased this course

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Overview

Updated on 16th February, 2026

This Level 3 Office Administration & Reception course equips you with real‑world front‑desk, communication, organisation and admin skills employers seek, with flexible self‑paced learning and a CPD‑accredited certificate.

According to the latest UK labour statistics, administrative and secretarial roles (which include receptionists and office administration jobs) account for over 3 million workers across the UK, making them a substantial part of the workforce and a solid choice for long‑term employment opportunities. Receptionist and administrative assistant positions currently offer average salaries around £24,420 per year, with some roles in larger cities like London paying over £26,000 or more as you gain experience, and top jobs exceeding this range with additional skills.

Keeping these opportunities in mind, we’ve developed this Administration & Reception (Receptionist) Training so you can enhance your skills, strengthen your CV, and take your career one step further TODAY.

Learning Outcomes

  • Learn about the responsibilities of a personal assistant & receptionist.
  • Administrative responsibilities of a receptionist.
  • Enhancements to business phone abilities.
  • Represent your supervisor as well as the company.
  • Investigate proper business behaviour.
  • Provide excellent customer service.

Additional Gift

  • FREE Course 01: Meeting Management and Minute Taking

Key Features

  • CPD QS Accredited
  • QLS Endorsed Administration & Receptionist Training
  • Instant PDF certificate for courses
  • Fully online, interactive course with audio voiceover

TOP Reviews

1 Nov 2024 | Reviewed by Mbafan Ezike

★★★★★ ''I enjoyed this Administration & Reception (Receptionist) Training course. The modules very precise, easy to understand and very informative. It was very great value for my money. Thank you.''

25 Oct 2024 | Reviewed by Shumina Begum

★★★★★ ''Excellent content. The information are well-structured, helps making learning and understanding easier.''

12 Oct 2024 | Reviewed by Sayo Idoje

★★★★★ ''I couldn’t be more satisfied with the experience. The Administration & Reception (Receptionist) Training course content was well-structured, covering all the essential aspects of office administration and receptionist duties, from communication skills to organising tasks efficiently. The videos were clear and easy to follow, and I appreciated the flexibility to study at my own pace which made the learning process much smoother.''

Achievement

Certificates

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Curriculum

This course contains

Format: 32 Videos (with subtitles and transcripts) and 14 PDFs

Duration: 9h

    • 1: Pre-Course Preparation 01:00
    • 2: Core Office Administration Skills 01:00
    • 3: Technology, Data Management & Business Skills 01:00
    • 4: Reception & Communication Skills 01:00
    • 5: Assessment, Certification, and Progression 01:00

    • 6: Regulations 01:00

    • 7: Office Administration & Reception Preview 00:44
    • 8: Module 01: Administration Support Assistant 10:24
    • 9: Module 02: Personal Assistant 10:33
    • 10: Module 03: Administration & Office skills 06:33
    • 11: Module 04: Skills of an Effective Administrator 08:46
    • 12: Module 05: Administration Receptionist Skills 14:09
    • 13: Module 06: Business Telephone Skills for Admin & Receptionist 11:03
    • 14: Module 07: Representing Your Boss and Company 23:01
    • 15: Module 08: Business Etiquette 11:26
    • 16: Module 09: Mail Services and Shipping 17:14
    • 17: Module 10: Travel Arrangements 14:19
    • 18: Module 11: Organising Meetings and Conferences 17:23
    • 19: Module 12: Diary Management and Note-taking 14:55
    • 20: Module 13: Time Management for Admin & Receptionist 23:14
    • 21: Module 14: Record Keeping and Filing Systems 17:29
    • 22: Module 15: Business Writing Skills 28:35
    • 23: Module 16: Organisational Skills 17:05
    • 24: Module 17: Communication Skills 16:20
    • 25: Module 18: Customer Service & Receptionist Skills 09:53
    • 26: Module 19: Effective Planning and Scheduling 33:18
    • 27: Module 20: Invoicing Petty Cash 17:38
    • 28: CPD Certificate 01:00
    • 29: Leave a Review 01:00

    • 30: Module 1 The Professional Receptionist Preview 18:31
    • 31: Module 2 Communication and Front Office Operations 15:08
    • 32: Module 3 Create a Positive Environment and Manage Safety 19:30
    • 33: Module 4 Career Development and Professional Growth 16:02
    • 34: Module 5 Front Desk Operations and the Receptionist_s Role 11:55
    • 35: Module 6 Guest Interaction and Communication 13:14
    • 36: Module 7 Professional Conduct and Appearance 12:40
    • 37: Module 8 Communication and Organisational Skills 11:49
    • 38: Module 9 Emotional Intelligence and Crisis Management 12:27
    • 39: Module 10 Multitasking and Technological skills 11:19
    • 40: Module 11 Advanced Tools and Techniques 08:00
    • 41: Module 12 Front Office Security and Well-being 07:00
    • 42: Get Your QLS Certificate 01:00
    • 43: CPD Certificate 01:00

    • 44: Case Study Improving Customer Experience at a Busy Corporate Reception 07:00

    • 45: Office Administration & Reception (Receptionist) Skills Training - Level 3 03:00

    • 46: Meeting Management and Minute Taking 38:18

Course media

Description

About this Administration & Reception (Receptionist) Training course

Upon successful completion of Administration & Reception (Receptionist) Training, learners receive a certificate from Training Express, reflecting completion of a structured programme with defined learning objectives, mandatory guided learning hours, and assessed assignments. The programme is approved by the CPD Quality Standards (CPD QS) and endorsed by the Quality Licence Scheme (QLS). Please note, this is a non-regulated training programme and does not constitute a regulated qualification.

  • Estimated Learning Time: 40 Hours
  • Method of Assessment: Assignment (Mandatory)
  • Endorsement: The Quality Licence Scheme - QLS
  • Accreditation: CPD Quality Standards

This Administration & Reception (Receptionist) Training course is intended to provide learners with the information and skills required to flourish their administrative and office skills along with handling reception.

This Administration & Reception (Receptionist) Training is a complete guide to learning everything about office administration, which will also teach you the fundamental duties of a receptionist. So, whether you are working in administration as a receptionist or want to improve your skills to boost your receptionist career, you are highly recommended to take this course.

Administration Office skills Training Curriculum

The detailed curriculum outline of our Administration & Reception (Receptionist) Office skills Training Course is as follows:

  • Administration Support Assistant
  • Personal Assistant
  • Administration & Office skills
  • Skills of an Effective Administrator
  • Administration Receptionist Skills
  • Business Telephone Skills for Admin & Receptionist
  • Representing Your Boss and Company
  • Business Etiquette
  • Mail Services and Shipping
  • Travel Arrangements
  • Organising Meetings and Conferences
  • Diary Management and Note-taking
  • Time Management for Admin & Receptionist
  • Record Keeping and Filing Systems
  • Business Writing Skills
  • Organisational Skills
  • Communication Skills
  • Customer Service & Receptionist Skills
  • Effective Planning and Scheduling
  • Invoicing Petty Cash

Reception (Receptionist) skills Training Curriculum

  • Module 01: The Professional Receptionist
  • Module 02: Communication and Front Office Operations
  • Module 03: Create a Positive Environment and Manage Safety
  • Module 04: Career Development and Professional Growth
  • Module 05: Front Desk Operations and the Receptionists Role
  • Module 06: Guest Interaction and Communication
  • Module 07: Professional Conduct and Appearance
  • Module 08: Communication and Organisational Skills
  • Module 09: Emotional Intelligence and Crisis Management
  • Module 10: Multitasking and Technological skills
  • Module 11: Advanced Tools and Techniques
  • Module 12: Front Office Security and Well-being

Certification

Once you’ve successfully completed your Administration & Reception (Receptionist) Training course, you will immediately be sent a FREE digital & printed certificate (only printed certificate delivery fee applicable). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Endorsement

This course is endorsed by the QLS - the Quality Licence Scheme. The certificate is available for £89 only, and it comes with the title: Diploma in Office Skills & Receptionist at QLS Level 5.

Who is this course for?

This Administration & Reception (Receptionist) Office skills Training is ideal for the following:

  • Personal Assistant
  • Executive Personal Assistant
  • HR Assistant
  • Administrative Personal Assistant
  • Medical Receptionist
  • Office Admin & Receptionist

Requirements

Learners do not require any prior qualifications to enroll in this Administration & Reception (Receptionist) Training course.

Career path

You can explore popular and in-demand careers associated with this Administration & Reception (Receptionist) Training course after completing it. Some job fields you can look into are:

  • Secretarial Manager
  • Secretarial Administrator
  • Admin & Receptionist
  • Admin Assistant

Questions and answers

Reviews

4.5
Course rating
90%
Service
91%
Content
91%
Value

Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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