Office Administration Reception and Customer Service

Cambridge Open Academy

• Module 1: Introduction to Reception and Receptionist Duties 13:03

  • 1: Introduction to Reception and Receptionist Duties Preview 13:03

• Module 2: Administrative and Organisational Skills 13:47

  • 2: Administrative and Organisational Skills 13:47

• Module 3: Social and Communication Skills 13:03

  • 3: Social and Communication Skills 13:03

• Module 4: Customer Service Strategies 12:48

  • 4: Customer Service Strategies 12:48

• Module 5: Time and Task Management 12:59

  • 5: Time and Task Management 12:59

• Module 6: Tech Tools for Administration 13:18

  • 6: Tech Tools for Administration 13:18

• Module 7: Professional Growth Strategies 12:08

  • 7: Professional Growth Strategies 12:08

• Module 8: Workplace Safety and Compliance 12:25

  • 8: Workplace Safety and Compliance 12:25

The Office Administration Reception and Customer Service course provides a structured foundation for learners seeking practical, job-ready skills for reception, front-desk and administrative roles.

Module 1: Introduction to Reception and Receptionist Duties

Understand the daily responsibilities, professional standards and essential duties of a receptionist.

Module 2: Administrative and Organisational Skills

Develop skills in filing, appointment scheduling, record management and everyday office organisation.

Module 3: Social and Communication Skills

Learn how to communicate professionally with customers, visitors, colleagues and managers.

Module 4: Customer Service Strategies

Explore effective ways to answer enquiries, understand customer needs and manage challenging situations calmly.

Module 5: Time and Task Management

Learn to organise workloads, prioritise responsibilities and manage competing deadlines efficiently.

Module 6: Tech Tools for Administration

Build confidence using digital tools and office technology that support communication, organisation and productivity.

Module 7: Professional Growth Strategies

Develop workplace confidence, identify career goals and plan your continued professional development.

Module 8: Workplace Safety and Compliance

Understand essential workplace safety procedures, professional conduct and basic compliance responsibilities.

Ideal for beginners and existing support staff, the course develops the office administration, reception and customer service skills needed to work confidently and effectively in modern workplaces.

• Jobseekers aiming for receptionist or admin roles
• New office staff seeking to improve skills
• Professionals returning to the workforce.
• School leavers and college graduates exploring office careers
• Career changers entering clerical or customer service roles.
• Employers looking to upskill junior team members

• Open to beginners, no prior experience needed
• Suitable for intermediate learners wanting to build on basics
• Also valuable for those with admin experience seeking refresher training
• Device and internet required for course access
• Willingness to learn and apply professional office standards

• Receptionist (£19,000+)
• Office Administrator (£21,000+)
• Clerical Support Assistant (£20,000+)
• Medical Receptionist (£22,000+)
• Secretary (£24,000+)
• Front Desk Coordinator (£23,000+)
• Office Assistant (£20,000+)
• Team Support Officer (£25,000+)
• Administrative Officer (£26,000+)
• Customer Service Coordinator (£24,000+)

There are currently no Q&As for this course. Be the first to ask a question.