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Receptionist : Office Admin and Reception Training

Accredited by CPD & IAP | FREE PDF Certificate Included | 24/7 Instant Access | High Quality Study Materials

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Summary

Price
£14 inc VAT
Study method
Online
Duration
40 hours · Self-paced
Access to content
365 days
Qualification
No formal qualification
CPD
40 CPD hours / points
CPD What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
595 students purchased this course

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Overview

Office Administration & Reception Training

Looking to gain a better understanding of Office admin & receptionist practices? Here’s the course for you!

The Office Administration and Reception Training course is an intensive course aimed at students who want to update their existing skills with a view to returning to work in the business and administration sector. Leading to a recognised Certificate, this course is ideal for anyone who:

★ Would like to work as a Receptionist, Office Administrator or Administrative Assistant

★ Holds a new or temporary position and wishes to learn or develop up-to-date, best practice administration skills

★ Has experience in this field of work and wishes to further develop their existing knowledge of IT and administration skills

As a distance learning course, this Office Administration and Reception Training course is ideal for anybody who needs to fit their study around work or family commitments, or for whom travelling to an education centre would be difficult.

Successful completion of this Office Administration and Reception Training course can ultimately create opportunities for more senior employment as an Office Manager, Team Supervisor or Personal Assistant. You might also choose to go on to specialise as a Medical or Legal Secretary.

*Please Note: This Course is Based on USA Standards.

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  • Accredited by CPD & iAP
  • Unlimited Access for 365 Days
  • FREE PDF Certificate Included

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CPD

40 CPD hours / points
Accredited by The CPD Certification Service

Course media

Description

✦COURSE CURRICULUM : Office Admin & Reception Training✦

➤(Module 01) : Diary Management : Office Admin & Reception Training

  • Diary Management
  • Diary and Time Management with Outlook – 2007
  • Diary and Time Management with Outlook – 2016

➤(Module 02) : Business Reports and Letter Writing : Office Admin & Reception Training

  • Business Writing Skills
  • Introduction to Business Report Writing
  • Exploring Reports
  • How to Prepare for Writing
  • Exercise Files: Business Report Writing

➤(Module 03): E-mail Writing Tips : Office Admin & Reception Training

  • Introduction to Effective Email Writing
  • Writing Email Messages
  • Email Manners

➤(Module 04) : Handling Confidential Documents : Office Admin & Reception Training

  • Handling Confidential Documents

➤(Module 05) : Successful Meeting Minutes : Office Admin & Reception Training

  • Taking Minutes

➤(Module 06) : Note Taking : Office Admin & Reception Training

  • Note Taking
  • Exercise Files: Note Taking

➤(Module 07) : Data Management, Record Keeping and Filing : Office Admin & Reception Training

  • Data Management & Record Keeping

➤(Module 08) : Appointment Booking and Arranging Interviews : Office Admin & Reception Training

  • Appointment Booking and Arrange an Interview

➤(Module 09) : Delivering Postal Mail : Office Admin & Reception Training

  • Delivering Postal Mail

➤(Module 10) : Dictating : Office Admin & Reception Training

  • Dictating

➤(Module 11) : Tips for Speed Reading : Office Admin & Reception Training

  • Tips for Speed Reading

➤(Module 12) : Creating an Effective Cv and Cover Letter : Office Admin & Reception Training

  • Business Resumes & Job Applications
  • How to Gather Information for Your CV
  • Write your CV
  • CV Writing Tips and Layouts
  • Different CV Formats
  • Saving a CV to Different Formats and Online CV Banks
  • Finishing Your CV
  • Exercise Files: Creating an Effective CV

➤(Module 13) : Typing Speed Development : Office Admin & Reception Training

  • Effective Typing

➤(Module 14) : Microsoft Word : Office Admin & Reception Training

  • Introduction to Microsoft Word
  • First Step to MS Word
  • Text Editing & Formatting
  • Formatting Paragraph and Pages
  • Creating Styles, Themes, Number and Bullets
  • Columns & Tables
  • Macros and Proofing
  • Sharing and Reviewing Documents
  • Modify Word Document
  • Exercise Files: Microsoft Word 2016

➤(Module 15) : Microsoft Excel : Office Admin & Reception Training

  • Getting Started with Microsoft Excel
  • Data Entering
  • Creating Formulas and Functions
  • Formatting
  • Worksheet Views, Multiple Worksheets and Workbooks
  • IF, VLOOKUP, and Power Functions, Security & Sharing
  • Data Management, Data Analysis Tools
  • PivotTables & Macros
  • Exercise Files: Microsoft Excel 2016

➤(Module 16) : Microsoft Powerpoint : Office Admin & Reception Training

  • Getting Started with Microsoft PowerPoint
  • Working with Presentations & Slides
  • Adding Pictures & Contents to Slides
  • Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides
  • Preparing & Delivering Speech
  • Reusing and Sharing Presentations
  • Exercise Files: Microsoft PowerPoint 2016

➤(Module 17) : Microsoft Outlook : Office Admin & Reception Training

  • Getting Started with Outlook
  • Adding and Connecting Accounts, Reading & Organizing Mails
  • Creating and Sending Mail, Creating and Working with People
  • Working with Delegates & Calendars
  • Creating Tasks and Notes, Working with Outlook Data

➤(Module 18) : Receptionist and Customer Service Skills : Office Admin & Reception Training

  • The 90: 90 Principle to create a powerful first impression
  • Hot Telephone Tips
  • Get the facts- ask the right questions
  • Discuss Solutions- learning to listen
  • Dealing with difficult customers

The course is delivered through 25 hours’ of tutorials, spread over two units:

Unit 1: Developing your receptionist and administration skills

Unit 2: Developing your administrative and ICT skills

Method of assessment

At the end of this Office Administration & Reception Training course, learners will also take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Certification

Successful candidates will be awarded a Level 2 Certificate in Office Administration & Reception Training.

Benefits you will gain:

  • Gain an Accredited UK Qualification
  • Personalised Learning Experience
  • Eligible for TOTUM Discount Card
  • Access to Excellent Quality Study Materials

GET STARTED NOW!

Who is this course for?

The Office Admin and Reception Training course is an intensive course aimed at students who want to update their existing skills with a view to returning to work in the business and administration sector. Leading to a recognised Certificate, this course is ideal for anyone who:

– Would like to work as a Receptionist, Office Administrator or Administrative Assistant;
– Holds a new or temporary position and wishes to learn or develop up-to-date, best practice administration skills;
– Has experience in this field of work and wishes to further develop their existing knowledge of IT and administration skills.

As a distance learning course, it is ideal for anybody who needs to fit their study around work or family commitments or for whom travelling to an education centre would be difficult.

Requirements

This Office Admin and Reception Training course requires no formal prerequisites and this certification is open to everyone

Career path

This Office Administration and Reception Training course will help you kick start various job roles in the modern corporate world.

  • Receptionist – £16,283 per annum
  • Office Administrator – £17,444 per annum
  • Administrative Assistant - £16,876 per annum
  • Legal Secretary – £18,881 per annum
  • Medical Secretary – £20,332 per annum

Questions and answers

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Shan asked:

How can i apply for this course

Answer:

Kindly Purchase the course.

This was helpful. Thank you for your feedback.
Alison asked:

What software is required? Microsoft 365?

Answer:

Dear Sir/Ma'am Thank you very much for your query. You need to have MS 2016. Hence purchasing the softywares is not a waste as it will be usefull for your future studies and the work. Hurry up to grab the discount as it ends soon. Regards, Student Support Team.

This was helpful. Thank you for your feedback.
Chloe asked:

Is the exam an online exam which you can do while based at home?

Answer:

Dear Sir/Ma'am Thank you very much for your query. At the end of your 25 hours, you will be given an online, multiple-choice assessment, which is marked instantly and automatically so that you do not have to wait to find out whether you have passed or not. Successful completion of the test will earn you a Certificate in Office Administration and Reception. Hurry up to grab the discount as it ends soon. Regards, Student Support Team.

This was helpful. Thank you for your feedback.
Amy asked:

I am based in the UK and want to know if the content of this course is based on US or UK practices / materials?

Answer:

Dear Amy Thank you very much for your query. Please contact the service provider for more details. you can also refer the course curriculum to get an idea. Hurry up to grab the discount as it ends soon. Regards, Student Support Team.

This was helpful. Thank you for your feedback.
Annisa asked:

is this course for people who are already in the industry or who want a career change with no work experience?

Answer:

Kindly note that this qualification can be used for both purposes as this course will help you to update your standard of computer literacy, which is vital in today’s workplace. You will not need to enrol on separate ICT courses as this curriculum already covers the use of Microsoft Office, data entry and producing administrative documents on a computer.

This was helpful. Thank you for your feedback.
Ana asked:

Hi. I have MS 2013 on my computer. Will I be able to do this course using it?

Answer:

Dear Learner, Thank you for reaching out to us. This course has been designed to be accessible from any device with an internet connection. As long as you have a stable internet connection you will be able to complete the course successfully We hope this information has been helpful. If you have any further questions or concerns, please do not hesitate to contact us. Regards, Learner Support Team - Global Edulink

This was helpful. Thank you for your feedback.
KAMALPREET asked:

Hey, I'm an international student in the UK and I urgently need a part time job . So I need a short course which gets completed as soon as possible.

Answer:

Dear Learner, Thank you for your query. Kindly note that this course has a duration of only 40 hours which can be completed at your own pace. All learners are provided with 24/7 access to the study materials and can complete the course at their earliest convenience. We hope this answer would suffice. Should you require more information, please reach out. With best regards, Learner support team – Global Edulink

This was helpful. Thank you for your feedback.
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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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