Why choose this course
- Earn a free e-certificate upon successful completion.
- Accessible, informative modules taught by expert instructors
- Study in your own time, at your own pace, through your computer tablet or mobile device
- Benefit from instant feedback through mock exams and multiple-choice assessments
- Get 24/7 help or advice from our email and live chat teams
- Full Tutor Support on Weekdays
Course Design
The Office Admin Diploma training course is delivered through Janets’ online learning platform. Access this course content from any internet-enabled device whenever or wherever you want to. This course has no formal teaching deadlines, meaning you are free to complete the course at your own pace.
You are taught through a combination of
- Video lessons
- Online study materials
- Mock exams
- Multiple-choice assessment
********** Course Modules***********
**Office Admin Diploma**
Module 1: Introduction to Office Administration
- What does an Office Administrator Do?
- Requirements for Becoming a Successful Office Administrator
- Education
- Training
- Certificate
- Curriculum Vitae and Covering Letter
- Interviews
- The Essential Skills for an Office Administrator
- How to Become an Office Administrator
- Key Challenges of an Office Administrator
- Summary
Module 2: Skills of an Effective Administrator
- Introduction
- The ‘Three Skills Approach’
- Tips on How to Develop These Skills
- Summary
Module 3: Business Writing Skills
- Structures of Business Documents
- Structures of Other Official Documents
- Editing and Proofreading
- Summary
Module 4: Microsoft Office Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Outlook
- Microsoft Access
- Summary
Module 5: Business Telephone Skills
- Telephone Etiquette
- Telephone Skills
- Taking & Transferring Calls
- Taking Messages
- Screening Calls
- Protecting Employer
- Telephone Courtesy Tips
- Domestic and International Calls
- Voice-Mail Courtesy
- Summary
Module 6: Diary Management and Note taking
- Introduction to Diary Management
- Different Types of Diary Management
- How to Work on the Diary
- Importance of Updated Diary System
- Summary
Module 7: Time Management
- Introduction to Time Management
- Overcoming Procrastination
- Managing Deadlines
- Multitasking
- Summary
Module 8:Organisational Skills
- Organising Daily Work
- Organising Workplace
- Organising Resources
- Organising Tools
- Cultivating Organisational Habits
- Summary
Module 9: Communication Skills
- Effective Listening Skills
- Non-Verbal Communication
- Communication Strategies
- Summary
Module 10: Customer Service
- Introduction To Customer Service
- The Power of Positive Thinking in Customer Service
- Types of Difficult Customers and How to Help them
- How to Deal with Difficult Customers
- Summary
Module 11: Record Keeping and Filing Systems
Module 12: Mail Services and Shipping
Module 13: Travel Arrangements
Module 14: Organising Meeting and Conferences
Module 15: Invoicing/Petty Cash
Module 16:Business Etiquette
Method of Assessment
To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass this course.
Certification
All students who successfully complete the Office Admin Diploma course can instantly download their free e-certificate. You can also purchase a hard copy of this course certificate, which will be delivered by post for £9.99.
