Administration : Office Administration and PA

Diploma in Office Administration and PA - Level 4

This Diploma in Office Administration and PA at QLS Level 4 is a wonderful opportunity for Pas and office administrators to take their career to the next level. Individuals aspiring to get into or already in the office administration or PA fields might find this certification worthwhile, as the various aspects of office administration and Personal assistant duties will be thoroughly addressed through this course to build on your work confidence. All you need to enroll in the office administration diploma course is a qualification at level 3 or above in a related disciple.

Learn all the skills and knowledge needed for an effective administrator, secretary or personal assistant through this Office Administration and PA course, followed by insights into their roles, duties and responsibilities and on how to adapt as per the requirement of the organisation. Working with people is common in both office administration and PA, which is why this Office Administration and PA course has dedicated a module on how to keep your team motivated and on how to equip them with the right tools to succeed.

You will get to learn the fundamentals of administration and on how to apply it in your job role, all the while learning valuable tips, tricks and best practices used by professionals worldwide. This insightful admin diploma course from South London College will also do what it takes to build your business writing skills, meeting skills, communication skills and other related skills for a successful career in office administration and PA. By the end of this Office Administration and PA course, you will walk away with a highly certification that is sure to make you stand out among the others in the industry.

The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes. This means that Imperial Learning Limited* has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this Office Administration and PA course alone does not lead to a regulated qualification but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 4 against level descriptors published by Quality Licence Scheme, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The Office Administration and PA course itself has been designed by Imperial Learning Limited* to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current qualifications.

Quality Licence Scheme endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. We will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

Please Note: This Course is Based on USA Standards

What Will I Learn?

• Acquire the skills needed to be an effective office administrator, personal assistant or secretary.
• Become competent in administrative and PA duties, adapt to the style and needs of the management.
• Learn how to keep your team motivated, and equip them with the right tools to succeed within the organisation .
• Increase the growth and success of your organisation by applying office administration best practices.
• Gain an understanding of business writing, meeting management and taking meeting minutes. Learn how to confidently communicate using technology.
• Learn the fundamentals of administration and how you can apply it within your perfect job role.

COURSE CURRICULUM

★ MODULE 01 : Administrative Procedure

• Why Your Office Needs Administrative Procedures
• Gathering the Right Tools
• Identifying Procedures to Include
• Top Five Procedures to Record
• What to Include in Your Binder (I)
• What to Include in Your Binder (II)
• Organizing Your Binde
• What Not to Include in the Procedure Guide
• Share Office Procedure Guide
• Successfully Executing the Guide

★ MODULE 02 : Administrative Support

• Getting Organized (I)
• Getting Organized (II)
• Managing Time
• Getting It All Done On Time
• Special Tasks
• Verbal Communication Skills
• Non-Verbal Communication Skills
• Empowering Yourself
• The Team of Two
• Taking Care of Yourself

★ MODULE 03 : Business Writing

• Working with Words
• Constructing Sentences
• Creating Paragraphs
• Writing Meeting Agendas
• Writing E-mails
• Writing Business Letters
• Writing Proposals
• Writing Reports
• Other Types of Documents
• Proofreading and Finishing

★ MODULE 04 : Meeting Management

• Planning and Preparing (I)
• Planning and Preparing (II)
• Setting up the Meeting Space
• Electronic Options
• Meeting Roles and Responsibilities
• Chairing a Meeting (I)
• Chairing a Meeting (II)
• Dealing with Disruptions
• Taking Minutes
• Making the Most of Your Meeting

★ MODULE 05 : Taking Meeting Minutes

• Overview and Introduction
• Essential Elements of Meeting Minutes
• Responsibilities of A Minute Taker
• Solutions to Potential Problems

★ MODULE 06 : Communication with Technology

• Communication with Technology
• Importance of communication
• Understanding about the process and mechanism of communication
• communicating competently through email
• Process of communication through emails
• Personal means of email
• The need of voicemails in communication
• Process of communication performed through voice mails
• Involvement of video chat in communication
• Need of social media in communication
• For a thorough research on communication

★ MODULE 07 : Business Succession Planning

• Succession Planning Vs. Replacement Planning
• Preparing for the Planning Process
• Initiating Process
• The SWOT Analysis
• Developing the Succession Plan
• Executing the Plan
• Gaining Support
• Managing the Change
• Overcoming Roadblocks
• Reaching the End

★ MODULE 08 : Organisational Skills

• Remove the Clutter
• Prioritize
• Scheduling Your Time
• To Do Lists
• Paper and Paperless Storage
• Organization in Your Work Area
• Tools to Fight Procrastination
• Organizing Your Inbox
• Avoid the Causes of Disorganization
• Discipline is the Key to Stay Organized

★ MODULE 09 : Work-Life Balance

• Benefits of a Healthy Balance
• Signs of an Imbalance
• Employer Resources
• Tips in Time Management
• Goal Setting
• Optional Ways to Work
• At Work
• At Home
• Stress Management
• Working in a Home Office

★ MODULE 10 : Business Ethics

• What is Ethics
• Implementing Ethics in the Workplace
• Employer/Employee Rights
• Business & Social Responsibilities
• Ethical Decisions
• Whistle Blowing
• Managerial Ethics
• Unethical Behavior
• Ethics in Business (I)
• Ethics in Business (II)

★ MODULE 11 : Executive and Personal Assistants

• Working with Your Manager
• Administrative Soft Skills
• Effective Time Management
• Meeting Management
• Tools of the Trade (I)
• Tools of the Trade (II)
• Being an Effective Gatekeeper
• Organizational Skills
• Confidentiality Guidelines
• Special Tasks

★ MODULE 12 : Media and Public Relations

• Networking for Success (I)
• Networking For Success (II)
• The Meet and Greet
• Dressing for Success
• Writing
• Setting Goals
• Issues and Crisis Communication Planning
• Social Media (The PR Toolkit)
• Employee Communications

Access Duration

The Office Administration and PA course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The Office Administration and PA course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Method of Assessment

This online Office Administration and PA course will be evaluated through written assignments. In order to complete this programme successfully, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.

Certification

Those who successfully complete the course will be issued the Diploma in Office Administration and PA at QLS Level 4 by the Quality Licence Scheme.

Course Code: QLS-03801

Awarding body (Accreditation)

The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.

The Skills and Education Group also includes two nationally recognised awarding organisations; Skills and Education Group Awards and Skills and Education Group Access. Through our awarding organisations we have developed a reputation for providing high-quality qualifications and assessments for the education and skills sector. We are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life.

Our knowledge and experience of working within the awarding sector enables us to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market.

• Office Administrators and Office Managers
• Administrative Personnel
• Executive Assistants, PA Assistants
• Anyone who wants to learn more about Office Administration and PA and further their career

• There are no formal pre-requisites for this course
• Office Administrators and Personal Assistants are eligible to take this course
• Students looking to acquire skills in office administration and further their education in the field

• Office Manager – £24,417 per annum
• Administration Manager – £24,183 per annum
• Office Administrator – £17,456 per annum
• Administrative Assistant – £16,910 per annum
• Personal Assistant – £25,139 per annum
• Executive Assistant – £30,573 per annum
• Receptionist – £16,271 per annum

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Certificate of completion

Digital certificate - Included

Diploma in Office Administration and PA at QLS Level 4

Digital certificate - Included