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Office Admin & Receptionist Skills
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Summary

Price
Save 9%
£19 inc VAT (was £21)
Offer ends 01 June 2026
Study method
Online, On Demand 
Duration
2.5 hours · Self-paced
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Reed Courses Certificate of Completion - Free
Assessment details
  • Multiple Choice Question (MCQ) (included in price)
Additional info
  • Tutor is available to students
23 students purchased this course

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Overview

Confidence at the front desk defines how every organisation is perceived. This online course shapes capable individuals into reliable professionals through structured training in Office Admin and Receptionist Skills. From greeting visitors to coordinating executive schedules, Office Admin responsibilities demand accuracy, diplomacy, and initiative. Strong Receptionist Skills ensure smooth communication, polished representation, and operational continuity within any workplace.

Throughout this programme, learners strengthen Office Admin expertise by mastering business telephone etiquette, correspondence standards, document control, and financial administration. At the same time, advanced Receptionist Skills are developed through customer care, appointment coordination, travel planning, and corporate representation. The curriculum integrates Office Admin processes with essential Receptionist Skills, enabling participants to manage meetings, conferences, mail services, and executive support with professionalism.

Modern organisations across the UK value structured Office Admin knowledge combined with confident Receptionist Skills. This course refines organisational ability, planning capability, and communication clarity while reinforcing accurate invoicing and record systems. By completing this programme, learners position themselves competitively for administrative posts where strong Office Admin competence and polished Receptionist Skills directly influence business efficiency.

Learning Outcomes :

  • Demonstrate comprehensive Office Admin procedures within corporate environments.
  • Apply professional Receptionist Skills when managing front-desk responsibilities.
  • Handle business calls with clarity and confidence using structured telephone techniques.
  • Coordinate executive representation duties within Office Admin frameworks.
  • Organise shipping, post distribution, and documentation tracking systems.
  • Arrange domestic and international travel itineraries efficiently.
  • Maintain accurate filing structures aligned with Receptionist Skills standards.
  • Produce formal correspondence reflecting strong Office Admin knowledge.
  • Deliver customer-focused interactions using advanced Receptionist Skills approaches.
  • Manage invoicing and petty cash processes under established Office Admin procedures.

Certificates

Assessment details

Multiple Choice Question (MCQ)

Included in course price

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Curriculum

14
sections
28
lectures
2h 28m
total

Description

This Office Admin & Receptionist Skills programme provides structured training for individuals seeking excellence in administrative support functions. The course combines essential Office Admin foundations with professional Receptionist Skills, ensuring learners understand both operational systems and front-facing responsibilities.

Participants study telephone communication, executive representation, travel coordination, meeting organisation, documentation control, and scheduling accuracy. Strong emphasis is placed on written correspondence, client interaction, and financial administration. By integrating Office Admin methods with refined Receptionist Skills, the programme builds workplace credibility and efficiency.

Through guided modules, learners strengthen planning capability, organisational awareness, and customer service standards. The balance of Office Admin knowledge and confident Receptionist Skills prepares candidates for varied corporate settings, from small enterprises to large organisations. Completion of this Office Admin & Receptionist Skills course enhances employability across multiple sectors where structured administration and polished Receptionist Skills remain highly valued.

Course Curriculum:

  • Module 1: Introduction to Reception and Receptionist
  • Module 2: Business Telephone Skills
  • Module 3: Representing Your Boss and Company
  • Module 4: Mail Services and Shipping
  • Module 5: Travel Arrangements
  • Module 6: Organising Meeting and Conferences
  • Module 7: Time Management
  • Module 8: Record-Keeping and Filing Systems
  • Module 9: Business Writing Skills
  • Module 10: Organisational Skills
  • Module 11: Communication Skills
  • Module 12: Customer Service
  • Module 13: Effective Planning and Scheduling
  • Module 14: Invoicing/Petty Cash

Who is this course for?

  • Individuals seeking entry-level Office Admin positions
  • Aspiring front-desk coordinators aiming to develop Receptionist Skills
  • Career changers pursuing administrative employment
  • School leavers preparing for corporate environments
  • Support staff wishing to formalise existing Office Admin & Receptionist Skills knowledge

Requirements

  • Basic literacy and numeracy capability
  • Access to a computer or smart device with internet connection
  • Motivation to build structured Office Admin & Receptionist Skills knowledge

Career path

  • Administrative Assistant – £20,000 to £28,000 per year
  • Receptionist – £19,000 to £26,000 per year
  • Office Coordinator – £23,000 to £32,000 per year
  • Executive Assistant – £28,000 to £45,000 per year
  • Office Manager – £30,000 to £45,000 per year
  • Accounts Administrator – £22,000 to £30,000 per year

Questions and answers

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Course rating
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Content
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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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