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Office Admin and Reception

Cyber Monday Flash Sale: Up to 98% Off | 11 Courses Mega Bundle| Free Hardcopy+PDF Certificates | Lifetime Access

Apex Learning


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£53 inc VAT (was £4,169)
Or £17.67/mo. for 3 months...
Offer ends 30 November 2021
Study method
Online, self-paced
93 hours
Access to content
Lifetime access
No formal qualification
140 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

9 students purchased this course

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***Cyber Monday Flash Sale Is Live Now!! Save £4,116 and get Free (PDF +Hard Copy) Certificates worth £160 as a Gift***

With a single payment you will gain access to Office Admin and Reception including 10 additional premium courses, original hardcopy certificate, transcript and a student ID card which will allow you to get discounts on things like music, food, travel and clothes etc.

Courses are included in this Office Admin and Reception Complete Bundle:

  • Course 01: Office Skills and Administration Management Diploma
  • Course 02: Work Area Organisation for Increased Office Productivity
  • Course 03: IT Support Technician
  • Course 04: GDPR
  • Course 05: Minute Taking Essentials Level 2
  • Course 06: Document Control
  • Course 07: Effective Communication Skills
  • Course 08: MS Word Diploma
  • Course 09: Facilities Management Level 3
  • Course 10: Preventing Workplace Violence and Harassment Level 3
  • Course 11: Workplace Health and Safety Diploma

If you want to gain a solid understanding of Office Admin and Reception and fast track your dream career, then take a step in the right direction with this industry-standard, comprehensive Office Admin and Reception designed by expert instructors.

You’ll have 24/7 online access to the study materials, introductory videos, assessment tests, study resources and tutor support for a lifetime.

The Office Admin and Reception will help you to develop your skills, confidence and knowledge of this sector, helping to add real value to your CV and personal development.

Gain experience online and interact with experts. This can prove to be the perfect way to get noticed by a prospective employer and stand out from the crowd.

Office Admin and Reception has been rated and reviewed highly by our learners and professionals alike. We have a passion for teaching, and it shows.

All of our courses have interactive online modules that allow studying to take place where and when you want it to.

The only thing you need to take Office Admin and Reception is Wi-Fi and a screen. You’ll never be late for class again.

Experienced tutors and mentors will be there for you whenever you need them, and solve all your queries through email and chat boxes.

Whether you are looking to brighten up your CV, just starting out in the industry, looking for a career change or just fancy learning something new, this online Office Admin and Reception is perfect!

Benefits you’ll get choosing Apex Learning for this Office Admin and Reception:

  • One payment, but lifetime access to 11 CPD courses
  • Certificates, student ID for the title course included in a one-time fee
  • Full tutor support available from Monday to Friday
  • Free up your time — don’t waste time and money travelling for classes
  • Accessible, informative modules taught by expert instructors
  • Learn at your ease — anytime, from anywhere
  • Study the course from your computer, tablet or mobile device
  • CPD accredited course — improve the chance of gaining professional skills
  • Gain valuable and internationally renowned experience without leaving your home


140 CPD hours / points
Accredited by CPD Qualification Standards

Course media


Curriculum of Office Admin and Reception Bundle

Course 01: Office Skills and Administration Management Diploma

  • Office Admin and Reception - Personal Assistant
  • Office Admin and Reception - Admin Support
  • Office Admin and Reception - Administrative Management
  • Office Admin and Reception - Organisational Skills
  • Office Admin and Reception - Telephone Etiquette
  • Office Admin and Reception - Business Writing
  • Office Admin and Reception - Time Management
  • Office Admin and Reception - Body Language and Effective Communication
  • Office Admin and Reception - Meeting Management
  • Office Admin and Reception - Excel Basics
  • Office Admin and Reception - PowerPoint Basic

Course 02: Work Area Organisation for Increased Office Productivity

  • Module 01: Introduction
  • Module 02: Purge
  • Module 03: Redistributing
  • Module 04: Fences Software
  • Module 05: Create Work Spaces
  • Module 06: Proximity
  • Module 07: Label What You Can
  • Module 08: Move to Digital
  • Module 09: Clean Your Desk Off
  • Module 10: Multiple Inboxes
  • Module 11: Mailings
  • Module 12: Discard Dates
  • Module 13: Magazines
  • Module 14: File Weekly

Course 03: IT Support Technician


  • What is an Operating System
  • Configuring the Operating System
  • What is an Application
  • Using Control Panel
  • Software and Concepts
  • Licensing
  • Using Software
  • Software Tools
  • Software
  • Hardware, Devices, and Peripherals


  • Hardware and Peripherals
  • Storage
  • Connectivity Devices
  • Network Components
  • Identify the Importance of Risk Management
  • Assess Risk
  • Mitigate Risk
  • Integrate Documentation into Risk Management
  • Classify Threats and Threat Profiles
  • Perform Ongoing Threat Research
  • Resources that Aid in Research of Threats
  • Implement Threat Modeling
  • Assess the Impact of Reconnaissance Incidents
  • Performing Reconnaissance on a Network
  • Examining Reconnaissance Incidents
  • Assess the Impact of Social Engineering
  • Assessing the Impact of Social Engineering
  • Assessing the Impact of Phishing
  • Types of Wireless Attacks
  • Intrusion Monitoring
  • Wireless Security Risks
  • Authentication Attacks
  • Rogue Devices
  • Public Hotspots
  • Wireless Security Monitoring
  • Device Tracking
  • WLAN Security Infrastructure
  • Management Protocols
  • Other RADIUS Solutions


  • Introduction
  • Child Safety Online
  • Secure Payment Sites
  • Online Banking
  • How To Keep Your Password Safe
  • Common Scams
  • How I Got Pharmed
  • Virus Protection
  • Self Maintenance
  • Personal Information Online
  • Is The Internet Safe?
  • Importance of Cyber Security
  • Spyware Can Destroy
  • How Does Spyware Spread?
  • How To Remove Spyware
  • Anti Spyware Program
  • The Anti Anti-Spyware Programs
  • Research And Learn More
  • Choosing The Best Anti-Spyware Tool
  • Computer Security And Spyware
  • The Programs To Avoid
  • Is It Legal?
  • Checklist Of Protection
  • The Information Security Cycle
  • Information Security Controls
  • Authentication Methods
  • Cryptography Fundamentals
  • Security Policy Fundamentals
  • Social Engineering
  • Malware
  • Software-Based Threats
  • Based Threats
  • Wireless Threats and Vulnerabilities
  • Physical Threats and Vulnerabilities
  • Manage Data Security

…and many more


  • OSI Layers
  • LANs and WANs
  • Network Types
  • Transmissions
  • Cables
  • Fiber Optics
  • Converters and Connectors
  • Wireless Security
  • prproj
  • Wireless Security Threats
  • Keys
  • VPN Technologies
  • Tunneling Protocols.prproj
  • Acceptable Use
  • Common Problems
  • Troubleshooting
  • Network Technician Tools
  • Physical and Logical Issues
  • Open or Closed Ports
  • ARP Issues

Basic IT Literacy:

  • Core Concepts in Healthcare IT
  • EMR EHR Issues
  • Regulations, Standards, and Stakeholders
  • HIPAA Controls and Compliance
  • Roles and Responsibilities
  • Manage Communication and Ethics Issues
  • Legal Best Practices, Requirements, and Documentation
  • Medical Document Imaging
  • Sanitation Management
  • Computing Essentials

...and many more

Course 04: GDPR

  • GDPR Basics
  • GDPR Explained
  • Lawful Basis for Preparation
  • Rights and Breaches
  • Responsibilities and Obligations

Course 05: Minute Taking Essentials Level 2

  • Module 01: Introduction to Minute Writing
  • Module 02: Preparation for Minute Taking
  • Module 03: The Meeting Structure
  • Module 04: Minute Meeting, Decision and Action
  • Module 05: Roles and Responsibility of Minute Taker
  • Module 06: Tips for Minute Taking
  • Module 07: Technology in Minute Taking
  • Module 08: Building Confidence

Course 06: Document Control

  • Module 1: Introduction to Document Control
  • Module 2: Principles of Document Control and Elements of Document Control Environment
  • Module 3: Document Control Lifecycle
  • Module 4: Document Control Strategies and Instruments
  • Module 5: Document Management
  • Module 6: Quality Assurance and Controlling Quality of Documents
  • Module 7: Project Document Control
  • Module 8: Electronic Document Management Systems and Soft Copy Documentation

Course 07: Effective Communication Skills

  • Introduction To Communication – Goals & Benefits
  • Key Principles Of Communication
  • We are Always Communicating
  • Fundamentals Of Communication – Part 1
  • Fundamentals Of Communication – Part 2
  • Great Communication Tips – Part 1
  • Great Communication Tips – Part 2
  • Self-Talk & Powerful Language
  • Miscommunication
  • Still MORE Great Tips! Part 1
  • Still MORE Great Tips! Part 2
  • Still MORE Great Tips! Part 3
  • Final Thoughts and Suggestions
  • PROMO Communication (BEST)

Course 08: MS Word Diploma

  • Getting Started with Word
  • Formatting Text and Paragraphs
  • Working More Efficiently
  • Managing Lists
  • Adding Tables
  • Inserting Graphic Objects
  • Controlling Page Appearance
  • Preparing to Publish a Document

Course 09: Facilities Management Level 3

  • Module 01: Introduction to Facility Management
  • Module 02: Space Management
  • Module 03: Managing Workplace Services
  • Module 04: Human Resource and Contract Management
  • Module 05: Lease Purchase and Vendor Management
  • Module 06: Health and Safety at Work
  • Module 07: Sustainable Facility Management
  • Module 08: Maintenance and Repairs
  • Module 09: Project Management
  • Module 10: Business Development and Succession Planning

Course 10: Preventing Workplace Violence and Harassment Level 3

Workplace Management: Violence

  • What Is Workplace Harassment?
  • Identifying the Bully
  • How to Handle Workplace Violence
  • Risk Assessment (I)
  • Risk Assessment (II)
  • Being the Victim
  • Checklist for Employers
  • Interview Process
  • Investigation Process
  • Developing a Workplace Harassment Policy

Workplace Management: Harassment

  • The Background
  • Developing an Anti-Harassment Policy
  • Policies in the Workplace
  • Proper Procedures in the Workplace
  • False Allegations
  • Other Options
  • Sexual Harassment
  • Mediation
  • Conflict Resolution
  • The Aftermath

Course 11: Workplace Health and Safety Diploma

  • Module 01: Health and Safety at Work and the Laws
  • Module 02: Managing for Health and Safety
  • Module 03: Risk Assessment and Common Risks
  • Module 04: Workplace Health, Safety and Welfare
  • Module 05: Accidents and Ill Health at Work
  • Module 06: Electrical, Fire and Gas Safety
  • Module 07: Safety in Different Work Settings
  • Module 08: Work Equipment Hazards and Risk Control
  • Module 09: Other Health and Safety Hazards at Work

How will I get my Certificate?

After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.

  • PDF Certificate: Free (Previously it was £10 * 11 = £110)
  • Hard Copy Certificate: Free (For The Title Course)

If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10!

P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99.

Who is this course for?

There is no experience or previous certifications required for enrolment on this Office Admin and Reception. It is available to all students, of all academic backgrounds.


Our Office Admin and Reception is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.

There is no time limit for completing this course, it can be studied in your own time at your own pace.

Career path

Having these various certifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc.

Questions and answers

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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.