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Office Admin and Reception

Free HR Management Training Course| CPD & IAP Accredited| No Additional Fee

Global Edulink


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£10 inc VAT (was £339)
Offer ends 29 November 2021
Study method
Online, self-paced
40 hours
Access to content
365 days
No formal qualification
40 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
  • TOTUM card is available to purchase separately What's this?

306 students purchased this course

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Diploma in Office Admin and Reception

** Sign up for the Diploma in Office Admin and Reception course, and get free access to the HR Management Training course and add more CPD hours to your portfolio (08 Hours) **


Kick start your career now with this Diploma in Office Administration, and you could be in a well-paid position with room for progression. The great thing about a Diploma in Office Administration & Reception is that it allows you to work in various roles, you could specialise as a Medical or Legal Secretary, you could go into HR or finance, and you might even work as a PA. These are all fantastic, profitable options, so whether you have some experience or are a beginner, this course is a great place to start.

The course is divided into modules which are helpful and easy-to-understand, so you can build knowledge as you go.

We’ve got everything covered, including how to prepare business documents and how to effectively communicate at work. If you are currently seeking employment we can help, as we include lessons on CV writing, cover letter writing and personal statement preparation, as well as job interview techniques.

Learning with Global Edulink has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). Effective support service and study materials will build your confidence to secure your qualification.

Students will be issued an official cover letter stating that you have completed 40 CPD hours at the completion of your Diploma in Office Admin and Reception course.

  • Free e-certificate (No additional cost for e-certificates

Why You Should Choose Global Edulink

  • 12 months Access to your course.
  • The price shown on Reed is for the whole course, including the final exam and free e-certificate.
  • CPD and IAP accredited certificate upon successful completion
  • Tutor Support available Monday – Friday
  • Eligible to apply for the Student ID card

The course will also focus on improving general customer service skills (which are vital for working as a Receptionist or in any role with customer contact). You will also learn how to prepare and produce business documentation such as letters, presentations and memos and how to communicate within a business environment through emails and social media.

We know that learning these skills are vital to working in an office or Receptionist role, but we also understand that gaining employment can be difficult without adequate job-seeking skills. Therefore, your course will also cover CV, cover letter and personal statement preparation, as well as job interview techniques.

With flexible study times of online learning, apply today to easily gain the skills needed to be a successful Receptionist, Office admin, Office manager, Administrative assistant or Secretary and begin to start a good career.

By the end of your course, you will have gained or improved your Administrative, Receptionist, ICT, Customer Services, Finance, HR and technical writing skills and improved your chances of gaining employment or making good progress in your career.

Please note: This course is based in the USA Standards


40 CPD hours / points
Accredited by The CPD Certification Service

Course media


Course Curriculum: Diploma in Office Admin and Reception

[Module 01] Developing Customer Service Skills

  • Professional Receptionist Training Course Objectives
  • The 90: 90 Principle to create a powerful first impression
  • Hot Telephone Tips
  • Get the facts- ask the right questions.
  • Discuss Solutions- learning to listen.
  • Dealing with difficult customers

[Module 02] Business Reports and Letter Writing

  • Business Writing Skills
  • Using Non-discriminatory Language in Business Communication
  • Using Active Verbs and Active Voice in Business Communication
  • Writing Effective Sentences for Business Communication
  • Crafting Strong and Coherent Paragraphs in Business Communication
  • Structuring and Organizing Your Message
  • Visual Design of Your Message: Consistency, Balance, Restraint & Detail
  • Parallelism: How to Write and Identify Parallel Sentences
  • Examples of Parallel Structure in Technical Writing
  • How to Write a Book Proposal
  • How to Write a Job Description
  • How to Write a Letter of Recommendation
  • How to Write a Business Thank You Letter
  • Introduction to Business Report Writing

[Module 03] E-Mails Writing Tips

  • Introduction to Effective Email Writing
  • Writing Email Messages
  • Email Manners

[Module 04] Typing Speed Development

  • Effective Typing

[Module 05] Tips for Speed Reading

[Module 06] Microsoft Word

  • Introduction to Microsoft Word
  • First Step to MS Word
  • Text Editing & Formatting
  • Macros and Proofing
  • Sharing and Reviewing Documents
  • Modify Word Document

[Module 07] Microsoft Excel

  • Getting Started with Microsoft Excel
  • Data Entering
  • Creating Formulas and Functions
  • Formatting
  • Worksheet Views, Multiple Worksheets and Workbooks

[Module 08] Microsoft Powerpoint

  • Getting Started with Microsoft PowerPoint
  • Working with Presentations & Slides
  • Adding Pictures & Contents to Slides
  • Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides
  • Preparing & Delivering Speech
  • Reusing and Sharing Presentations

[Module 09] Microsoft Outlook

  • Getting Started with Outlook
  • Adding and Connecting Accounts, Reading & Organizing Mails
  • Creating and Sending Mail, Creating and Working with People
  • Working with Delegates & Calendars
  • Creating Tasks and Notes, Working with Outlook Data

[Module 10] Microsoft Access

  • Introduction to MS Access
  • Creating Tables & Setting up Properties
  • Queries
  • Creating Forms & Reports
  • Working with Macros, Integrating Access with Office Suite
  • Database Management

[Module 11] Diary Management

  • Purpose of Diary Management
  • The different types of diary system
  • How to work on the diary
  • Importance of keeping a diary system up to date
  • Importance of following security and confidentiality procedures when using a diary system
  • Diary and Time Management with Outlook

[Module 12] Handling Confidential Documents

  • Confidential electronic documents
  • Confidential paperwork
  • What is confidentiality?
  • How is confidentiality regulated?
  • The Data Protection and Human Rights Acts
  • How is confidentiality enforced?

[Module 13] Job functions and Description of Office Admin/ Manager

  • Common Office Administrator Job Duties:
  • Common Office Administrator Job Skills:
  • Common Office Administrator Job Requirements:
  • Office Admin – Company A (Example)
  • Administrative Assistant – Company B (Example)
  • Office Manager Duties and Responsibilities

[Module 14] Successful Meeting Minutes

  • Taking Minutes

[Module 15] Note Taking

[Module 16] Document Proofreading

  • Importance of proofreading
  • Steps to proofread your document
  • Steps to proofread your document
  • Proofreading Symbols

[Module 17] Appointment Booking and Arranging Interviews

[Module 18] Delivering Postal Mail

[Module 19] Dictating

[Module 20] Organising a Meeting

[Module 21] Data Management, Record Keeping and Filing

  • What are data management and record-keeping?
  • Why are Data management and record-keeping important?
  • Record keeping in Detail
  • Filling Documents in the Office
  • The use of mobile shelving and other storage systems in offices
  • The benefits of shelving units
  • UK data retention requirements

[Module 22] Event Planning

  • Introduction
  • What is an event?
  • Determining your Budget
  • Determining your Schedule
  • Conclusion

[Module 23] Arrange Business Travel & Accommodation

  • Business Travel
  • Arranging Business Travel
  • Arranging Business Travel
  • Travel & Accommodation Request Form
  • Methods of Payment –Currency
  • Methods of Payment –Travellers’ Cheques
  • Methods of Payment –Credit Card
  • Expense Claim Forms

[Module 24] Bookkeeping

  • Introduction to Accounting
  • Financial & Managerial Accounting
  • Taxes

[Module 25] Quickbooks for Payroll Management

  • Setting up the Employee Payroll
  • Running the Payroll
  • Introduction to QuickBooks

[Module 26] Invoicing/Petty Cash

  • Petty Cash
  • Working With Invoices and Receipts

[Module 27] Supervising and Monitoring the Office Works

  • What is supervision?
  • Role of the Supervisor:
  • The function of Supervision:
  • How to Monitor Employees at Work

[Module 28] Time Management

  • Introduction to Time Management
  • Fundamentals of Productivity
  • How to Use Your Calendar Effectively
  • Setting up Priorities and Schedule
  • Timer Budgeting

[Module 29] Motivating Employees

  • Motivating Employees

[Module 30] Creating an Effective CV and Cover Letter

  • Business Resumes & Job Applications
  • Parts of Your Resume: Sections & Relevant Information
  • What Is a Resume?
  • Professional Experience
  • Finishing Your CV

** Free HR Management Training + FREE e-certificate **

1: Overview of Human Resource Management

2: Forecasting Demand and Cultural Diversity

3: Job Analysis and Selection

4: Compensation and Benefits

5: Personal and Professional Development

6: Employee Performance Appraisal

7: Human Resource Legislations

8: Employee Motivation

9: Motivation Theories

10: Employee Motivation Strategies

11: Team Development and Team Work

Distance learning

By learning online, you can access your course content 24 hours a day, 7 days a week, 365 days a year and can easily fit your learning around your busy life. With specialist mentor support, plus all the reading and study materials you need plus an online study forum and platform you will be guided through each step of gaining your qualification.


You will take a final, multiple-choice assessment at the end of your course; this is marked automatically so you will immediately know whether you have passed and gained your qualification. Students who pass the course will gain a Diploma in Office Administration and Reception.


Successful candidates will be awarded a Diploma in Office Administration & Reception.

Benefits you will gain:

By enrolling in to this course, you’ll get:

  • High quality e-learning study materials and mock exams.
  • Tutorials/materials from the industry leading experts.
  • Includes step-by-step tutorial videos and an effective, professional support service.
  • 24/7 Access to the Learning Portal.
  • Recognised Accredited Qualification.
  • Access Course Content on Mobile, Tablet or Desktop.
  • Study in a user friendly, advanced online learning platform.
  • Excellent customer service and administrative support.

Who is this course for?

– Looking to start work as a Receptionist, Administrative Assistant, Office Administrator or Secretary?

– Already working in any of these roles and wish to gain advanced administrative skills in areas such as ICT, Human Resources (HR) and Finance?

– Experienced in any of these roles and keen to develop your understanding of ICT and of Finance and HR?

If so, Global Edulink’s Diploma in Office Administration and Reception will give you the knowledge, skills and confidence to start or progress in your career and impress existing or prospective employers. You may also use this qualification to become a Team Supervisor or Personal Assistant or to go on to specialise as a Medical or Legal Secretary.


You do not need any previous experience or qualifications to enrol – students of all backgrounds are welcome. You must be aged 17 years or over and have a basic understanding of Numeracy, ICT and English Language and Literacy.

Career path

To help you to gain employment as a Receptionist, Office Manager or Secretary, our recognised Diploma qualification is designed to be practical and useful rather than merely theoretical. The course is comprehensive, in that there is no need for you to enrol on a separate ICT course as it covers working with Microsoft Office, data entry, writing and formatting administrative documents.

Questions and answers

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Brittany asked:

How do i obtain my certificate for this qualification?


Dear Brittany Thank you very much for your query. Successful candidates will receive a free e certificate & a printed certificate will be issued for £29 inside UK and £40 outside UK. Hurry up ! as the discount ends soon. Regards, Student Support Team.

This was helpful. Thank you for your feedback.

Rosmery asked:

Does the student need to pay extra to download an ebook? And if a


Dear Rosmery Thank you very much for your query. The course material contains well structured pdf text files where you can get the knowledge to sit the exam and many more benefits. Regards, Student Support Team.

This was helpful. Thank you for your feedback.

Rosmery asked:

If we have doubts and want to clarify, the course offers at least one face-to-face class?


Dear Rosmery Thank you very much for your query. The study material are well structured and you can get the Tutor support as well. This is a recognized qualification where you can get into various career positions. Regards, Student Support Team.

This was helpful. Thank you for your feedback.

Caryl-Anne asked:

Where does the practical take place?


Dear Caryl-Anne Thank you very much for your query. This course is delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). As this is an online course, you have no set timetable and can study at your own pace. Move through the modules as fast or slow as you wish, and return to previous sections at any point. Regards, Student Support Team.

This was helpful. Thank you for your feedback.

Grace Ferns asked:

Hello. Please can you let me know why the course is so cheap when it should be £249? Thankyou


Dear Grace Thank you very much for your query. It is a seasonal special discount which we have introduced. However successful candidates will receive a printed certificate for £29 inside UK and £40 outside UK. & a free e certificate. Regards, Student Support Team.

This was helpful. Thank you for your feedback.

Vicki asked:

Who is this course accredited by please?


Dear Vicki Thank you very much for your query. This course is accredited by CPD & iAP. The offer ends tomorrow, so hurry up and get the discount as you will have access to 24 hours a day, 7 days a week for 365 days once you enroll. At the end of this course, you will be able to gain a professional qualification. Potential employers will view you as an asset and will recognize the level of commitment and skills you have displayed while studying this course. Regards, Student Support Team.

This was helpful. Thank you for your feedback.


Course rating


What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.