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Office Admin and Customer Service Diploma

CPD Approved Training II Instant Access II Flexible Study II Free e-certificate included


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Summary

Price
Save 94%
£19 inc VAT (was £299)
Offer ends 26 January 2020
Study method
Online, self-paced
Qualification
No formal qualification
Additional info
  • Certificate of completion available and is included in the price

14 students purchased this course

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Overview

The award-winning Office Admin and Customer Service Diploma is our most popular online course for anyone looking to start a career or gain skills in the relevant industry.

The Office Admin and Customer Service Diploma course is structured into 9 modules with expertly designed online study materials, video lessons so you learn everything you need to know to succeed.

In this days Office administration and customer service skills are a crucial part in any kind of business. The great thing about Office Admin and Customer Service Diploma is that it allows you to work in various roles, you could specialise as a Medical or Legal Secretary, you could go into HR or finance, and you might even work as a PA.

The Office Admin and Customer Service Diploma is designed to prepare you for an exciting career in office administration by increasing your skill level in computer applications, public speaking, interpersonal relations, and information management. In addition to skill development, employment preparation is also covered, including resume and cover letter writing, mock interviews, and job shadowing. You will also be able to learn the structures and objectives involved in conducting of admin assistant and customer service.

More key features of the course:

  • Free e-certificate upon successful completion.
  • Unlimited access to the course for 12 months
  • Study in your own time, at your own pace, through your computer tablet or mobile device
  • Benefit from instant feedback through mock exams and multiple-choice assessments
  • Get 24/7 help or advice from our email and live chat teams
  • Improve your chance of gaining professional skills and better earning potential.

Course media

Description

Course design

The Office Admin and Customer Service Diploma course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Online study materials
  • Mock exams
  • Multiple-choice assessment

Relevant modules

The Office Admin and Customer Service Diploma is made up of nine mandatory modules

  • Providing Administrative Support
  • Managing Administration
  • Skills: Organisational
  • Managing Customer Relations
  • Managing Telephone Service
  • The Management of Customer Relationships
  • Software: Microsoft Word
  • Software: Microsoft PowerPoint
  • Software: Microsoft Excel

************************** Course Modules **************************

Admin Support

  • Module One – Getting Started
  • Module Two – Getting Organized (I)
  • Module Three – Getting Organized (II)
  • Module Four – Managing Time
  • Module Five – Getting It All Done On Time
  • Module Six – Special Tasks
  • Module Seven – Verbal Communication Skills
  • Module Eight – Non-Verbal Communication Skills
  • Module Nine – Empowering Yourself
  • Module Ten – The Team of Two
  • Module Eleven – Taking Care of Yourself
  • Module Twelve – Wrapping Up

Administrative Management

  • Module One – Getting Started
  • Module Two – Why Your Office Needs Administrative Procedures
  • Module Three – Gathering the Right Tools
  • Module Four – Identifying Procedures to Include
  • Module Five – Top Five Procedures to Record
  • Module Six – What to Include in Your Binder (I)
  • Module Seven – What to Include in Your Binder (II)
  • Module Eight – Organizing Your Binder
  • Module Nine – What Not to Include in the Procedure Guide
  • Module Ten – Share Office Procedure Guide
  • Module Eleven – Successfully Executing the Guide
  • Module Twelve – Wrapping Up

Organisational Skills

  • Module One – Getting Started
  • Module Two – Remove the Clutter
  • Module Three – Prioritize
  • Module Four – Scheduling Your Time
  • Module Five – To Do Lists
  • Module Six – Paper and Paperless Storage
  • Module Seven – Organization in Your Work Area
  • Module Eight – Tools to Fight Procrastination
  • Module Nine – Organizing Your Inbox
  • Module Ten – Avoid the Causes of Disorganization
  • Module Eleven – Discipline is the Key to Stay Organized
  • Module Twelve – Wrapping Up
  • Organisational Skills Course for Administrator- Activities

Customer Relations and Dealings

  • Module One – Getting Started
  • Module Two – The Right Attitude Starts with You
  • Module Three – Stress Management (Internal Stressors)
  • Module Four – Stress Management (External Stressors)
  • Module Five – Transactional Analysis
  • Module Six – Why are Some Customers Difficult
  • Module Seven – Dealing with the Customer Over the Phone
  • Module Eight – Dealing with the Customer In Person
  • Module Nine – Sensitivity in Dealing with Customers
  • Module Ten – Scenarios of Dealing with a Difficult Customer
  • Module Eleven – Following up With a Customer Once You Have Addressed Their Issue
  • Module Twelve – Wrapping Up

Customer Service: Telephone Etiquette

  • Module One – Getting Started
  • Module Two – Aspects of Phone Etiquette
  • Module Three – Using Proper Phone Language
  • Module Four – Eliminate Phone Distractions
  • Module Five – Inbound Calls
  • Module Six – Outbound Calls
  • Module Seven – Handling Rude or Angry Callers
  • Module Eight – Handling Interoffice Calls
  • Module Nine – Handling Voicemail Messages
  • Module Ten – Methods of Training Employees
  • Module Eleven – Correcting Poor Telephone Etiquette
  • Module Twelve – Wrapping Up

Customer Relationship Management

  • Customer Relationship Management
  • What CRM Is and Who It Serves
  • Checklist for Success
  • Requirement Driven Product Selection
  • Considerations in Tool Selection
  • Strategies for Customer Retention
  • Building the Future
  • Homegrown vs. Application Service Provider
  • Evaluating and Reviewing Your Program
  • The Development Team

Microsoft Office Word

  • Module One – Getting Started
  • Module Two – Opening
  • Module Three – Working with the Interface
  • Module Four – Your First Document
  • Module Five – Basic Editing Tasks
  • Module Six – Basic Formatting Tasks
  • Module Seven – Formatting Paragraphs
  • Module Eight – Advanced Formatting Tasks
  • Module Nine – Working with Styles
  • Module Ten – Formatting the Page
  • Module Eleven – Sharing Your Document
  • Module Twelve – Wrapping Up

Microsoft Office Powerpoint

  • Module One – Getting Started
  • Module Two – Opening PowerPoint
  • Module Three – Working with the Interface
  • Module Four – Your First Presentation
  • Module Five – Working with Text
  • Module Six – Formatting Text and Paragraphs
  • Module Seven – Adding Pictures
  • Module Eight – Advanced Formatting Tasks
  • Module Nine – Working with Transitions and Animations
  • Module Ten – Setting Up Your Slide Show
  • Module Eleven – Showtime!
  • Module Twelve – Wrapping Up

Microsoft Office Excel

  • Module One – Getting Started
  • Module Two – Opening Excel
  • Module Three – Working with the Interface
  • Module Four – Your First Worksheet
  • Module Five – Viewing Excel Data
  • Module Six – Building Formulas
  • Module Seven – Using Excel Functions
  • Module Eight – Using Quick Analysis
  • Module Nine – Formatting Your Data
  • Module Ten – Using Styles, Themes, and Effects
  • Module Eleven – Printing and Sharing Your Workbook
  • Module Twelve – Wrapping Up

Certification

Upon successful completion of the course, you can instantly download your e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99.

Who is this course for?

Office Admin and Customer Service Diploma is suitable for anyone who wants to gain extensive knowledge, potential experience and professional skills in the related field. This Office Admin and Customer Service Diploma course is a great opportunity for all student from any academic backgrounds to learn more on this subject.

Career path

Training offered by the Office Admin and Customer Service Diploma could potentially benefit a range of roles, but would particularly enhance careers in

  • Office Administration
  • Sales
  • Customer Service
  • Receptionist and Secretarial Work
  • Business Management
  • Marketing
  • Other professional admin roles

Questions and answers


No questions or answers found containing ''.


Alison asked:

i have only a Windows 7 home premium laptop It dosen't allow me to access Miscrosoft Access and PowerPoint. Will I be able to do this course?

Answer:

Hi Alison, Thanks for reaching out. You can still do the course, however, there will some features that you won't be able to practice unless you can use access and powerpoint. Thanks.

This was helpful. Thank you for your feedback.

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