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Non-Clinical Front Of House & Admin
Prime Course

Free PDF Certificate | Updated 2025 | Online Learning | Honest Pricing | Real Support | Join Anytime

Summary

Price
£19.99 inc VAT
Study method
Online, On Demand 
Course format
16 PDFs, 1 Article and 1 Quiz
Duration
0.9 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Reed Courses Certificate of Completion - Free
Assessment details
  • Final Exam (included in price)
Additional info
  • Tutor is available to students

Overview

The Non-Clinical Front of House & Admin course provides a comprehensive introduction to the key skills and responsibilities required for successful administration in healthcare and related environments. Delivered 100% online, this flexible, self-paced programme is designed for learners who want to gain practical knowledge while managing their own schedule. As a CPD-registered, UKRLP-listed, AHOT-recognised provider with over 25,000 happy students, we ensure the highest standards of professional training. You’ll develop expertise in communication, record-keeping, scheduling, billing, and customer service — all essential to efficient administration. With a free final assessment to test your knowledge and a free digital certificate to demonstrate your achievement, this course is your first step towards a rewarding career in administration for healthcare and beyond.

Certificates

Assessment details

Final Exam

Included in course price

Curriculum

This course contains

Format: 16 PDFs, 1 Article and 1 Quiz

Duration: 0h and 54m

Description

This course offers a complete foundation in administration skills for front-of-house and non-clinical roles. You’ll begin by understanding the role of administrative staff in healthcare settings, followed by training in professional communication and customer service excellence. Appointment scheduling and queue management modules teach you how to maintain smooth daily operations, while medical record handling and data entry lessons ensure compliance and accuracy.

You’ll also gain insight into insurance and billing processes, from understanding health insurance systems to managing payments efficiently. Modules on office supply management, time prioritisation, and working alongside clinical teams will prepare you to excel in a busy environment. Crisis management and ethical considerations further strengthen your ability to handle sensitive situations professionally. The course concludes with career development strategies, enabling you to plan your growth and advance in the administration sector.

Who is this course for?

This programme is ideal for individuals aiming to start or progress in an administration role within healthcare, such as receptionists, patient coordinators, or front-of-house staff. It is also valuable for those transitioning from other sectors into healthcare administration, as well as professionals who want to update their skills in customer service, records management, and organisational tasks.

Requirements

Learners should have a good understanding of written English, access to a computer or device with internet connectivity, and the motivation to study independently.

Career path

Graduates can pursue roles such as medical receptionist, patient services coordinator, office administrator, healthcare administration assistant, or progress to supervisory positions in administration.

Questions and answers

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Reviews

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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