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NHS Conflict Resolution Course

This module looks at conflict resolution within the NHS and your responsibilities in relation to this


Reed Training Professionals

Summary

Price
£12 inc VAT
Study method
Online, self-paced
Access to content
Access until course completion
Qualification
No formal qualification
Additional info
  • Certificate of completion available and is included in the price

30 students purchased this course

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Overview

The key aims of this module address the way healthcare workers develop an awareness of the risks of providing a public service, dealing with conflict and having an understanding of what is available to support you effectively and safely.

The learning objectives included in this module are aligned to the Skills for Health framework.

Description

There are occasions when staff in the healthcare sector can experience verbal and physically abusive behaviour from service users, other staff or visitors.

At the end of the module, you should able to:

  • Describe the common causes of conflict and identify the different stages of conflict
  • Understand the impact that cultural differences may have in relation to communication
  • Understand the importance of keeping a safe distance in conflict situations
  • Explain the use of "reasonable force" as described in law and its limitations and requirements

Who is this course for?

People who are already working in or wish to work within the healthcare industry.

Requirements

There are no formal requirements for you to request this course. The content covered is specific to a role within the NHS.

Career path

If you are currently working within the NHS or just starting your journey to becoming an employee within the NHS then this course is ideal for your professional development.

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.