Negotiation Skills | In-house team training

Mark Baglow Training Limited

Certificate of Completion

Digital certificate - Included

Foundations of Effective Negotiation

Build the right mindset and understand what makes negotiations successful.

• Understanding the core principles of negotiation

• Recognising different types of negotiation and when to use them

• Developing a confident, positive negotiation mindset

• Identifying common pitfalls and how to avoid them

• Setting clear goals and desired outcomes

• Using preparation as your strongest advantage

Planning & Preparing for Negotiation

Set yourself up for success before discussions begin.

• Using structured preparation tools

• Identifying priorities and non-negotiables

• Analysing the other party’s needs, pressures, and motivations

• Identifying win-win opportunities early

• Setting boundaries and alternatives (BATNAs)

• Preparing evidence and supporting information

• Reducing anxiety through clarity and preparation

Communication Skills for Negotiation

Use communication to build trust and keep discussions moving.

• Communicating clearly and confidently

• Using active listening to uncover underlying needs

• Asking purposeful questions to guide discussion

• Recognising verbal and non-verbal signals

• Building rapport with different communication styles

• Keeping conversations constructive under pressure

Influence, Persuasion & Assertiveness

Influence outcomes without damaging relationships.

• Communicating assertively without aggression

• Presenting your case persuasively and clearly

• Using behavioural techniques to build influence

• Maintaining confidence when challenged

• Staying calm and focused in tense situations

• Strengthening trust while negotiating difficult points

Handling Objections & Difficult Behaviour

Respond professionally when negotiations become challenging.

• Understanding the reasons behind objections

• Responding using structured, respectful techniques

• Managing difficult or unhelpful behaviour

• Staying composed when emotions run high

• De-escalating tension with clear language

• Keeping discussions solution-focused

Achieving Win-Win Agreements

Bring negotiations to a clear, positive conclusion.

• Identifying and working towards win-win outcomes

• Exploring creative options that benefit both sides

• Reaching sustainable, workable agreements

• Closing negotiations with confidence and clarity

• Confirming expectations to avoid misunderstandings

• Maintaining positive relationships after negotiations

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Some of the excellent feedback Mark Baglow Training has received:

"Mark recently came to visit us to provide our management teams with some vital tools to enable us to navigate all possible scenarios we could face in day to day management of teams and individuals. We all took away different aspects which were incredibly useful and have already made a difference to the feel of the management within the company."

"Mark is the best! ​​His expertise is unmatched. What stood out most was his ability to adapt the training pace to my learning style while ensuring I developed a thorough understanding of each concept.​ I HIGHLY recommend working with Mark."

"Mark’s delivery was clear, engaging, and very informative. His knowledge and practical examples have given us valuable skills that will make our daily work more efficient. Every section of the training can be adapted to use in our work. We have already spoken to other colleagues about how well our day went. Highly recommended Mark and will certainly be in touch again for any future training needs! Thank you Mark."

"Mark has a brilliant way of breaking things down so they’re easy to understand, no matter how complicated the topic might seem. He’s methodical and clear, but never dull! And he’s always happy to go the extra mile to ensure everyone feels supported."

"I really enjoyed the course and refreshing some lost knowledge. I will put all I have learnt into practice going forwards, found the course very helpful & useful."

"Mark was excellent!!!"

"Mark was a fantastic trainer, and spent several sessions working with me. Mark is patient and knowledgeable, getting me up to speed with specific subject areas quickly and effectively."

"I'll be referring to the training material on a regular basis to keep learning and getting used to everything we learned today."

"He was full of knowledge and made the course run very smoothly and had plenty of time to go over anything if required."

• Employees who negotiate regularly at work

• Managers and team leaders

• Client-facing or stakeholder-facing teams

• Cross-functional roles requiring collaboration and agreement

• Organisations seeking stronger negotiation capability

No previous negotiation training is required.

This course is suitable for mixed-ability groups.

Delivery format (on-site or live online) can be agreed in advance.

Developing negotiation skills improves confidence, influence, and professional effectiveness.

Employees who negotiate well are better positioned to manage relationships, resolve complex issues, and progress into leadership or strategic roles.