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NCFE Level 3 Principles of Customer Service BUNDLE

**New Year OFFER** | SPECIAL BUNDLE | Awarded by NCFE & CACHE | Ofqual Regulated | Endorsed by QLS | 365 Days Access

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Study method
Online, self-paced
260 hours
Access to content
365 days
Level 3 Certificate in Principles of Customer Service
Regulated qualification What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
  • TOTUM card is available to purchase separately What's this?

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Excellent customer service skills are the lifeblood of every business determined to maximise to win and retain more customers. Customer service skills should be refined to become more proficient in handling customers successfully to create a positive impression out there.

Do you want to enhance relationships with your customers and implement a fool-proof service plan to achieve long-term benefits?

Look no further because we have a perfect customer service course bundle not offered elsewhere to help you gain the best knowledge and skills. The NCFE Level 3 Principles of Customer Service Certification is offered along with the Diploma in Customer Service QLS Level 4 to offer in-depth learning of customer service. This course bundle aims to equip you with vital skills to make a great impression in the customers’ service industry. This bundle is packed with expert-created modules to train you for any customer service job perfectly.

The customer service course bundle will teach you,

  • Essential customer service skills to handle all types of customers
  • To understand your customers well
  • Perfect your telephone conversation manners
  • Build a solid rapport with customers in any business setting
  • Resolve challenging problems and queries to maximise customers’ satisfaction
  • Enrol in one bundle to get the benefit of an NCFE Certification and QLS Diploma course

Why Study at Global Edulink?

Global Edulink offers the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at Global Edulink and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules and free resources which include Free CV writing pack, free career support and course demo to make your learning experience more rewarding and enriching.

**We have a very SPECIAL GIFT for you this season! SAVE £39 on purchase of the next endorsed course from Global Edulink!**


Level 3 Certificate in Principles of Customer Service

Regulated by Ofqual

Course media


Special Bundle OFFER!

NCFE Level 3 Certificate in Principles of Customer Service + Diploma in Customer Service at QLS Level 4

Course Curriculum : NCFE Level 3 Certificate in Principles of Customer Service

Module 01: Understand the Customer Service Environment

Module 02: Principles of Business

Module 03: Understand how to Resolve Customer’s Problems or complaints

Module 04: Understand Customers and Customer Retention

Module 05: Understand How to Monitor customer Service Interactions and Feedback

Module 06: Understand Equality, Diversity and Inclusion in the Workplace

Module 07: Understand how to Manage Performance and Conflict in the Workplace

Course Curriculum : Diploma in Customer Service at QLS Level 4

Module 01: Customer Service Environment

Module 02: Principles of Business

Module 03: Resolving Customer’s Problems or Complaints

Module 04: Customers and Customer Retention

Module 05: Monitor Customer Service Interactions and Feedback

Module 06: Equality, Diversity and Inclusion in the Workplace

Module 07: Manage Performance and Conflict in the Workplace

Method of Assessment:

NCFE Level 3 Certificate in Principles of Customer Service

To be awarded the NCFE Level 3 Certificate in Principles of Customer Service learners are required to successfully complete 4 mandatory units and 3 optional units.

Internally assessed and externally moderated portfolio of evidence. Each learner is required to create a portfolio of evidence which demonstrates achievement of all the learning outcomes and assessment criteria.

Diploma in Customer Service at QLS Level 4

This online course will be evaluated through written assignments. In order to complete this programme successfully, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.

While the submission of your assignment is compulsory for you to get your Quality Licence Scheme certification, you can also receive another CPD & iAP, free e-certificate if you take a 20 multiple choice exam.


Successful learners will be awarded a NCFE Level 3 Certificate in Principles of Customer Service. Additionally, those who successfully complete the course will be issued the Diploma in Customer Service at QLS Level 4 by the Quality Licence Scheme.

Awarding Body:

NCFE Level 3 Certificate in Principles of Customer Service

CACHE are continually investing in high quality qualifications for the care and education industry, making them the UK’s leading sector specialist. Developed by experts, CACHE qualifications help millions of learners to raise professional standards across the sector. As a result, CACHE has gained a deserved reputation for excellence and leadership. NCFE is a national Awarding Organisation, passionate about designing, developing and certificating diverse, nationally recognised qualifications and awards. These qualifications contribute to the success of millions of learners at all levels, bringing them closer to fulfilling their personal goals. Last year alone, over 340,000 learners from over 2,000 colleges, schools and training organisations chose NCFE as the Awarding Organisation to help them move their careers forward.

Diploma in Customer Service at QLS Level 4

The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.

The Skills and Education Group also includes two nationally recognised awarding organisations; Skills and Education Group Awards and Skills and Education Group Access. Through our awarding organisations we have developed a reputation for providing high-quality qualifications and assessments for the education and skills sector. We are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life.

Our knowledge and experience of working within the awarding sector enables us to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market

Who is this course for?

  • Customer Service Supervisors and Managers
  • Anyone who wants to learn about customer service


Learners will need to be over the age of 19, and must demonstrate the following:

  • Vocational or academic qualification at Level 2 or higher
  • Basic level of literacy, numeracy and ICT ability

In order to qualify for the program you will need to submit a completed application form which will be provided to you. This form should be provided to us within a month of enrolment along with the following;

  • Proof of educational qualifications
  • You must provide an identification document such as a passport or a driving licence

Career path

  • Customer Service Sales Associate – £19,890 per annum
  • Customer Service Coordinator – £19,986 per annum
  • Customer Service Associate – £18,802 per annum
  • Customer Service Representative – £17,907 per annum
  • Customer Service Manager – £27,782 per annum
  • Customer Service Team Leader – £23,157 per annum
  • Customer Service Supervisor – £19,487 per annum
  • Assistant Manager, Customer Service – £20,522 per annum

Questions and answers


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What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.