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NCFE Level 3 Certificate in Principles of Customer Service

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Summary

Price
£329 inc VAT
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Study method
Online, self-paced
Duration
220 hours
Access to content
365 days
Qualification
Level 3 Certificate in Principles of Customer Service
Regulated qualification What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
  • TOTUM card is available to purchase separately What's this?

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Overview

NCFE Level 3 Certificate in Principles of Customer Service

Do you want to enhance relationships with your customers and implement a fool-proof service plan to achieve long-term benefits?

Excellent customer service skills are the lifeblood of every business determined to maximise to win and retain more customers. Customer service skills should be refined to become more proficient in handling customers successfully to create a positive impression out there.

Would you like to achieve an excellent online accredited UK qualification, which will demonstrate a high level of skill and knowledge? Look no further than this fantastic NCFE Level 3 Certificate in Principles of Customer Service online course.

This qualification is suitable for learners aged 16 and above. This qualification provides learners with the knowledge required by employers to work in a range of different environments in a customer service role. Learners will have knowledge of principles and practices of effective customer service, including customer retention, resolving customer complaints and problems as well as understanding how customer service delivery affects customer expectations. This qualification is suitable for use within a Study Programme.

Why Study At Global Edulink?

Global Edulink offers the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at Global Edulink and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules and free resources which include Free CV writing pack, free career support and course demo to make your learning experience more rewarding and enriching.

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Qualification

Level 3 Certificate in Principles of Customer Service

Regulated by Ofqual

Course media

Description

  • Qualification type: Level 3 Certificate
  • Qualification title: NCFE Level 3 Certificate in Principles of Customer Service
  • Accreditation status: Accredited
  • Level: 3
  • Guided Learning Hours (GLH): 220
  • Total Qualification Time (TQT): 240
  • Qualification number (QN): 60170736

Course Curriculum : NCFE Level 3 Certificate in Principles of Customer Service

Module 01: Understand the Customer Service Environment
Module 02: Principles of Business
Module 03: Understand how to Resolve Customer’s Problems or complaints
Module 04: Understand Customers and Customer Retention
Module 05: Understand How to Monitor customer Service Interactions and Feedback
Module 06: Understand Equality, Diversity and Inclusion in the Workplace
Module 07: Understand how to Manage Performance and Conflict in the Workplace

Hello Learners,

If there are any questions or queries about this programme, you can state here, and we will get a course advisor to contact you as soon as possible.

Method of Assessment:

To be awarded the NCFE Level 3 Certificate in Principles of Customer Service learners are required to successfully complete 4 mandatory units and 3 optional units.

Internally assessed and externally moderated portfolio of evidence. Each learner is required to create a portfolio of evidence which demonstrates achievement of all the learning outcomes and assessment criteria.

Certification:

Successful learners will be awarded a NCFE Level 3 Certificate in Principles of Customer Service.

Awarding Body:

CACHE are continually investing in high quality qualifications for the care and education industry, making them the UK’s leading sector specialist. Developed by experts, CACHE qualifications help millions of learners to raise professional standards across the sector. As a result, CACHE has gained a deserved reputation for excellence and leadership. NCFE is a national Awarding Organisation, passionate about designing, developing and certificating diverse, nationally recognised qualifications and awards. These qualifications contribute to the success of millions of learners at all levels, bringing them closer to fulfilling their personal goals. Last year alone, over 340,000 learners from over 2,000 colleges, schools and training organisations chose NCFE as the Awarding Organisation to help them move their careers forward.

Requirements

Learners will need to be over the age of 19, and must demonstrate the following:

  • Vocational or academic qualification at Level 2 or higher
  • Basic level of literacy, numeracy and ICT ability

In order to qualify for the program you will need to submit a completed application form which will be provided to you. This form should be provided to us within a month of enrolment along with the following;

  • Proof of educational qualifications
  • You must provide an identification document such as a passport or a driving licence.

Career path

  • Customer Service Sales Associate – £19,890 per annum
  • Customer Service Coordinator – £19,986 per annum
  • Customer Service Associate – £18,802 per annum
  • Customer Service Representative – £17,907 per annum
  • Customer Service Manager – £27,782 per annum
  • Customer Service Team Leader – £23,157 per annum
  • Customer Service Supervisor – £19,487 per annum
  • Assistant Manager, Customer Service – £20,522 per annum

Questions and answers

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.