ncfe : Certificate in Principles of Management

NCFE Level 3 Certificate in Principles of Management

Would you like to achieve an excellent online accredited UK qualification, which will demonstrate a high level of skill and knowledge?

Look no further than this fantastic NCFE Level 3 Certificate in Principles of Management online course.

This excellent Level 3 Certificate in Principles of Management will enable you to develop the knowledge, understanding and essential skills employers look for in employees. Not only will you gain key skills like team work, independent learning, and problem solving during this Certificate in Principles of Management, you will also learn how to support others, gain interpersonal skills, and learn to check information.

In addition, the Certificate in Principles of Management will prepare you for work, allowing you to become motivated, and giving you an understanding of work practices and how different roles and departments function within an organisation. This Certificate in Principles of Management course is suitable for learners of all abilities.

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Course Benefits:

• Fully accredited courses UK courses
• 24/7 access to our user friendly learning portal
• Tutor support Monday-Friday
• Excellent quality video tutorials
• Dedicated customer support via chat, telephone, and email

COURSE CURRICULUM

Module 01 : Principles of People Management [J/507/4328]

• Principles of People Management – Part 1
• Principles of People Management – Part 2

Module 02 : Principles of Business [L/507/4329]

• Principles of Business – Part 1
• Principles of Business – Part 2

Module 03 : Principles of Leadership and Management [F/507/4330]

• Introduction
• The importance of analysing your decisions
• Gathering information
• Aligning decisions with policies and values
• Validating information
• Addressing issues that affect achievements
• Leaders and managers
• Leadership styles
• Theories of motivation
• Management roles and responsibilities
• How managers ensure objectives are met
• Contributing to the achievement of an organisation’s mission as a manager
• Theories and models of management
• How theories guide a manager’s actions
• Constraints imposed by budgets
• Waste management
• Business objectives and performance measurement
• Performance measurement systems
• Key performance indicators
• Monitoring and reporting on business performance
• Management information systems and accounts
• Outcomes and outputs

Module 04 : Understand How to Improve Business Performance [J/507/4331]

• Introduction
• Problem-solving and change management techniques
• Problem-solving constraints
• The role of stakeholders in solving issues
• Implications of trying to solve business problems
• The benefits of continuous improvement
• Continuous improvement techniques
• Cost-benefit analysis
• Types of feedback
• Dealing with feedback
• Effective leadership in times of change
• How stakeholders manage change
• Change management models
• Risks when implementing change
• Crisis management
• Barriers to change and how to deal with them
• Evaluate change management projects.

Module 05 : Understand Equality, Diversity and Inclusion in the Workplace [K/507/4337]

• Introduction
• Equality, diversity and inclusion
• Key terms
• Equal opportunities legislation
• Consequences of equality breaches
• Nominated responsibilities regarding equality, diversity and inclusion
• Forms of discrimination and harassment
• Characteristics that support equality and diversity
• The importance of displaying behaviour that supports equality, diversity and inclusion

Module 06 : Understand How to Resolve Customer’s Problems or Complaints [D/507/5565]

• Introduction
• Assessing techniques for monitoring problems
• How resolution boosts customer loyalty
• Negotiation techniques when issues are encountered
• Identifying complaints that should prompt a review
• Managing difficult situations
• Behaving assertively to deal with upset customers
• Using procedures and systems to deal with issues
• Complaints procedures
• When to pass problems to a colleague
• Implications of admitting liability

Module 07 : Understand How to Monitor Customer Service Interactions and Feedback [M/507/5568]

• Introduction
• Monitoring customer service interactions
• Policies and procedures
• Limitations of monitoring customer interactions
• Representative sample of customer service interactions
• Identifying ways to improve
• Types of feedback
• Dealing with feedback
• Collecting data for customer research
• Evaluating bias in non-random samples
• Designing quality questionnaires
• Analysing customer feedback
• Monitoring data quality
• Using software to analyse feedback
• Validation issues

Method of Assessment:

To be awarded the NCFE Level 3 Certificate in Principles of Management learners are required to successfully complete 3 mandatory units and 4 optional units.

Internally assessed and externally moderated portfolio of evidence. Each learner is required to create a portfolio of evidence which demonstrates achievement of all the learning outcomes and assessment criteria.

Certification:

Successful learners will be awarded a NCFE Level 3 Certificate in Principles of Management

Awarding Body:

NCFE is a national Awarding Organisation, passionate about designing, developing and certificating diverse, nationally recognised qualifications and awards. These qualifications contribute to the success of millions of learners at all levels, bringing them closer to fulfilling their personal goals. Last year alone, over 340,000 learners from over 2,000 colleges, schools and training organisations chose NCFE as the Awarding Organisation to help them move their careers forward.

Qualification Details:

• Qualification Type : Level 3 Certificate
• Qualification Title : NCFE Level 3 Certificate in Principles of Management
• Accreditation Status : Accredited
• Level : 3
• Guided Learning Hours (GLH) : 215
• Total Qualification Time (TQT) : 240
• Qualification number (QN) : 6017075X

Why Choose Global Edulink?

Global Edulink offers the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at Global Edulink and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules and free resources which include Free CV writing pack, free career support and course demo to make your learning experience more rewarding and enriching.

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Learners will need to be over the age of 19, and must demonstrate the following:

• Vocational or academic qualification at Level 2 or higher
• Basic level of literacy, numeracy and ICT ability

In order to qualify for the program you will need to submit a completed application form which will be provided to you. This form should be provided to us within a month of enrolment along with the following;

• Proof of educational qualifications
• You must provide an identification document such as a passport or a driving licence.

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