reed.co.uk Courses

Header

NCFE Level 3 Certificate in Principles of Customer Service

Awarded by NCFE & CACHE | Ofqual Regulated Best Selling Course | Expert Tutor Support| Free COVID 19 Course


Global Edulink

Summary

Price
Save 63%
£109 inc VAT (was £299)
Or £36.33/mo. for 3 months... Read more
Offer ends 14 July 2020
Study method
Online, self-paced
Duration
220 Hours
Qualification
Level 3 Certificate in Principles of Customer Service (QCF)
Regulated What's this?

5 students purchased this course

Add to basket or enquire

Overview

A message to our learning community

With the current outbreak of Corona virus hitting countless countries and economies around the world, we stand together with all those who have been impacted by COVID-19. We also want to remember and appreciate the healthcare professionals and other individuals in essential services who are braving this pandemic from the forefront with their selfless acts of service.

Learners will get “Certificate in COVID-19 (Coronavirus) Awareness” Course for Free on purchasing this course

-------------------------------------------------------------------------------------------------------------------------------

NCFE Level 3 Certificate in Principles of Customer Service

Would you like to achieve an excellent online accredited UK qualification, which will demonstrate a high level of skill and knowledge? Look no further than this fantastic NCFE Level 3 Certificate in Principles of Customer Service online course.

This qualification is suitable for learners aged 16 and above. This qualification provides learners with the knowledge required by employers to work in a range of different environments in a customer service role. Learners will have knowledge of principles and practices of effective customer service, including customer retention, resolving customer complaints and problems as well as understanding how customer service delivery affects customer expectations. This qualification is suitable for use within a Study Programme.

Qualification

Level 3 Certificate in Principles of Customer Service (QCF)
Regulated by Ofqual

Course media

Description

  • Qualification type: Level 3 Certificate
  • Qualification title: NCFE Level 3 Certificate in Principles of Customer Service
  • Accreditation status: Accredited
  • Level: 3
  • Guided Learning Hours (GLH): 220
  • Total Qualification Time (TQT): 240
  • Qualification number (QN): 60170736

Course Curriculum : NCFE Level 3 Certificate in Principles of Customer Service

Module 01: Understand the Customer Service Environment
Module 02: Principles of Business
Module 03: Understand how to Resolve Customer’s Problems or complaints
Module 04: Understand Customers and Customer Retention
Module 05: Understand How to Monitor customer Service Interactions and Feedback
Module 06: Understand Equality, Diversity and Inclusion in the Workplace
Module 07: Understand how to Manage Performance and Conflict in the Workplace

Hello Learners,

If there are any questions or queries about this programme, you can state here, and we will get a course advisor to contact you as soon as possible.

Thank You

Method of Assessment:

To be awarded the NCFE Level 3 Certificate in Principles of Customer Service learners are required to successfully complete 4 mandatory units and 3 optional units.

Internally assessed and externally moderated portfolio of evidence. Each learner is required to create a portfolio of evidence which demonstrates achievement of all the learning outcomes and assessment criteria.

Special Note: Apart from the initial fee, a total additional fee of £278 should be paid.

The Break down of the total additional fee of £278 as follows

1. Awarding body registration fee- £89

  • You need to pay this when you are submitting your awarding body registration form only

2. All Official assessments and certification fee- £189

  • You need to pay this when you are submitting your assessments only (It is not required to pay initially when you are registering). This payment can be paid in installments when you are submitting your assessments.

Certification:

Successful learners will be awarded a NCFE Level 3 Certificate in Principles of Customer Service.

Awarding Body:

NCFE is a national Awarding Organisation, passionate about designing, developing and certificating diverse, nationally recognised qualifications and awards. These qualifications contribute to the success of millions of learners at all levels, bringing them closer to fulfilling their personal goals. Last year alone, over 340,000 learners from over 2,000 colleges, schools and training organisations chose NCFE as the Awarding Organisation to help them move their careers forward.

Requirements

Learners will need to be over the age of 19, and must demonstrate the following:

  • Vocational or academic qualification at Level 2 or higher
  • Basic level of literacy, numeracy and ICT ability

In order to qualify for the program you will need to submit a completed application form which will be provided to you. This form should be provided to us within a month of enrolment along with the following;

  • Proof of educational qualifications
  • You must provide an identification document such as a passport or a driving licence.

Career path

  • Travel and Tourism
  • Sport, Leisure and Recreation
  • Retail
  • Health Public Service and Care
  • Engineering and Manufacturing technologies
  • Arts, Media and Publishing

Questions and answers


No questions or answers found containing ''.


M asked:

Is the exam fee included in the cost?

Answer:

Dear Sir/Ma'am Thank you very much for your query. Apart from the initial fee, a total additional fee of £278 should be paid. This includes the Awarding body registration fee- £89 & All Official assessments and certification fee- £189.Hurry up to grab the discount , as it ends soon. Regards, Student Support Team.

This was helpful. Thank you for your feedback.

Reviews

Currently there are no reviews for this course. Be the first to leave a review.

FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.

Modals

Mobile Navigation