Mystery Shopper Course - CPD Accredited

Oplex Careers


Save 94%
£12 inc VAT (was £199.99)
Offer ends 24 November 2019
Study method
Online, self-paced
80 Hours
6 CPD points / hours
Additional info
  • Tutor is available to students

52 students purchased this course

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Course Description

The online Mystery Shopper Course will provide learners with an overview of how to effectively work as a mystery shopper. This course will discuss important areas to understand before setting out as a mystery shopper, from your responsibilities to what will be expected you. This course will explore other important areas from the company point of view such as the value of reports for market research and more. Whether you are interested in working in this field just for additional income or you wan to pursue a career in research marketing, you can get started instantly and start learning all the important aspects about mystery shopping.

Course media


Course Syllabus

The Mystery Shopper Course is split into the following modules:

  • Introduction to mystery shopping
  • Responsibilities as a mystery shopper
  • Importance of mystery shoppers to businesses
  • Different types of market research
  • Earning potential as a mystery shopper
  • What to know before registering as a mystery shopper
  • Types of assignments
  • The process of an assignment
  • Report writing
  • Final Assessment


To assess the learners ability and knowledge to effectively understand the topics contained within the Mystery Shopper Course, the course features a number of end of module interactive quiz questions.

Additionally, at the end of the course learners will also take an online multiple choice assessment test. This online multiple choice test is marked automatically so you will receive an instant grade and know whether you have passed the course.


On successful completion of this Mystery Shopper Course learners will receive a CPD Certificate of Achievement award from Oplex Careers.

This certificate will be produced in PDF format, hard copies of the certificate will be available at an additional fee of £9.99.

Course Format

This course is delivered online through eLearning. Learners of the course will receive instant access to our interactive student learning portal, which offers 24/7 access to the Mystery Shopper Course.

Course Duration

The online Mystery Shopper Course requires 80 hours to complete the course in full. This is only a guide to the learning hours required and it depends on how quickly an individual can absorb the information. The learning is online so it can be spread out over multiple sessions or done in one session.

Learners will have access to this course for up to 12 months from the date of joining. There is no time limit to complete the course during this period.

Tutor Support

When you are studying a course it is always useful to know that you have the help and support of tutors that want you to succeed in your studies.

As part of the Mystery Shopper Course you will receive access to our dedicated tutor support service. The academic tutors will be able to provide you with unlimited online email support to help answer any questions that you may have whilst you are studying the course.

Course Compatibility

Our Mystery Shopper Course is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices.

We know that more and more people are using the web whilst they are on the move, so we have designed this Mystery Shopper Course to be fully compatible across tablet and smartphone devices. You will be able to access the same content from the course, just over a 3G or 4G network whilst on the move.

Questions and answers

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Sandra asked:

What is Your role as a Mystery Shopper


A mystery shopper is someone who is employed to visit a shop as a regular customer, to assess the quality of the service that is provided accrording to a set of predefined standards. This course is great to introduce you to the field. Hope this helps. Thanks

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