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Motivating Support Staff / Non Fee Earners

Data Law Limited


£60 inc VAT
Or £20.00/mo. for 3 months...
Study method
Online, self-paced
1 hour
No formal qualification
Additional info
  • Tutor is available to students

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On a daily basis you rely on non-fee earners to ensure that deadlines are met, work flows efficiently, and client expectations are exceeded. Whether you realise it or not, support staff are essential to your business, so it important that they feel motivated, valued and supported.

In the words of Bob Nelson, “An employee’s motivation is a direct result of the sum of interactions with his or her manager.” This session will examine motivation theory and will consider some of the key aspects which influence employee motivation such as job security, benefits and working environment.

Law Hound lecturer Paul Roy will discuss the importance of employee engagement which is crucial, not only from a business perspective in terms of increased productivity and efficiency, but also from an employee perspective as engaged employees are likely to be happier, have a greater work/life balance and be more willing to go the extra mile.

Paul will demonstrate how staff engagement can be easily achieved through positive communication and how sharing your vision for the business can assist you motivate your team in practice.

In addition, consideration will be given to the benefits of staff empowerment in the workplace and the employee incentives or rewards which you can utilise, including advancement opportunities and increased pay, to motivate your administration or non-fee earning staff.


Learning Outcomes

  • On completion of this course you will:
  • • Be familiar with motivational theory
  • • Know how to determine what motivates your employees
  • • Appreciate the importance of employee engagement and the positive impact which this could have on your business
  • • Have a greater understanding of how to motivate and empower your staff

What is the target audience?

  • This course is suitable for managers, partners, HR and practice managers

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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.