Microsoft Online Course 10965 IT Service Management with System Center Service Manager
SystemPlus Ltd
Summary
Overview
This five-day course will provide students with the key knowledge required to deploy and configure System Center 2016 Service Manager. Using hands-on labs, students will learn the following:
- Where Service Manager sits within the System Center 2016 product.
- What business and technical needs Service Manager is designed to meet.
- How Service Manager aligns itself to ITIL and MOF.
- How to architect and implement a System Center 2016 Service Manager deployment.
- How to upgrade an existing Service Manager 2012 R2 environment to System Center 2016.
- How to customize System Center 2016 Service Manager to be in line with corporate standards.
- How to configure Incident and Problem Management.
- How to configure Activity, Change and Release Management.
- How to configure Service Requests.
- How to configure Service Level Management.
- How to customize the Self-Service Portal.
- How to configure Reporting and Analysis.
- How to troubleshoot Service Manager and perform disaster recovery.
- How to create customized Service Manager forms.
Description
After completing this course, students will be able to:
- Describe Service Manager 2016.
- Upgrade to Service Manager 2016.
- Install Service Manager 2016.
- Describe Service Manager usage cases.
- Configure base settings in Service Manager 2016.
- Configure Incident and Problem Management.
- Configure Activity, Change, and Release Management.
- Configure and Manage Service Requests.
- Automate business processes with Service Manager and Orchestrator.
- Configure Service Level Management.
- Customize the Self-Service Portal.
- Use Reports and Analyze Data in Service Manager.
- Perform advanced troubleshooting and disaster recovery in Service Manager.
- Customize Service Manager Forms.
Who is this course for?
This course is intended for cloud and datacenter administrators who are new to System Center 2016 Service Manager and are responsible for deploying, configuring and operating it in their cloud or datacenter. This course is also intended for Cloud and datacenter administrators who are already familiar with Service Manager and want to upgrade their skills to include the new features found in System Center 2016 Service Manager.
Requirements
- Working knowledge of Windows Server 2012 R2 and Windows Server 2016.
- Working knowledge of SQL Server 2012 and SQL Server 2014.
- An understanding of the IT management processes that are included with ITIL and MOF.
Career path
MCSE Private Cloud Certification
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.