Microsoft Dynamics CRM 2016 Functional Mastery (Sales, Marketing & Service)

BeVishnu Consulting


£597 inc VAT
Or £66.33/mo. for 9 months... Read more
Study method
Online, self-paced
Access to content
Lifetime access
No formal qualification
Additional info
  • Tutor is available to students
  • Certificate of completion available and is included in the price

7 students purchased this course

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Microsoft Dynamics CRM is the fastest growing Customer Relationship Management Solution in the Market today!

This course makes you an expert at Microsoft Dynamics CRM 2016 Sales, Marketing & Customer Service modules, so you can appear for the Microsoft Certification and implement projects for companies.

Course media


Microsoft Dynamics CRM 2016 Functional Mastery Course is one of it's unique online training program.

You get Lifetime Access to the Course.

Here's what you will learn inside the training program:

Microsoft Dynamics CRM Functional Mastery Overview

  1. You will learn inside Microsoft Dynamics CRM Functional Mastery

Learn About Microsoft Dynamics CRM Sales Management Process

  1. Sales Management Introduction
  2. Sales Management Process Flow

Learn About Microsoft Dynamics CRM Lead Management

  1. Lead Qualification Process
  2. Lead Disqualify And Reactivate

Working With Sales Opportunity Management

  1. Sales Opportunity Introduction
  2. Create An Opportunity
  3. Opportunity Management
  4. Close & Reopen An Opportunity

Microsoft Dynamics CRM Product Catalog

  1. Introduction To Product Catalog
  2. Unit Groups
  3. Create A Product
  4. Price Lists & Price Methods
  5. Discount Lists
  6. Product Families & Bundles

Microsoft Dynamics CRM Sales Order Processing

  1. Introduction To Sales Order Processing
  2. Adding Products To Opportunities
  3. Quote Lifecycle & Management
  4. Working With Orders
  5. Working With Invoices
  6. Out of the Box Sales Reporting

Microsoft Dynamics CRM Service Management

  1. Service Management Introduction

Microsoft Dynamics CRM Case Management

  1. Case Management Process Flow
  2. Create New Case Records
  3. Resolve A Case
  4. Cancel A Case
  5. Reopen A Case
  6. Case Routing Rules
  7. Configure & Test Routing Rules

Microsoft Dynamics CRM Knowledge Base

  1. Knowledge Base Introduction
  2. Knowledge Base Article Templates
  3. Create And Manage Subjects
  4. KB Article Process Flow
  5. Create & Manage KB Article
  6. Resolve Cases Using KB Articles

Microsoft Dynamics CRM Queues Management

  1. Introduction To Queues
  2. Create & Manage Queues
  3. Add Cases To Queues
  4. Queue Items Overview
  5. Queue Items Management
  6. Resolve Cases In The Queues

Microsoft Dynamics CRM Service Level Agreements (SLA)

  1. Introduction To SLA
  2. Create & Manage Standard SLA
  3. Manage Cases Using Standard SLA
  4. Create & Manage Enhanced SLA
  5. Manage Cases Using Enhanced SLA

Microsoft Dynamics CRM Service Management Analysis

  1. Service Management Analysis

Microsoft Dynamics CRM Marketing Management

  1. Introduction To Marketing Management

Microsoft Dynamics CRM Marketing Lists

  1. Marketing Lists Introduction
  2. Create A Static Marketing List
  3. Create A Dynamic Marketing List

Microsoft Dynamics CRM Campaign Management

  1. Create A Quick Campaign
  2. Create A Campaign & Marketing List
  3. Manage Campaign Planning Activities
  4. Manage Campaign Activities
  5. Manage Campaign Responses & Create Leads

This online course has everything you need to master Microsoft Dynamics CRM 2016 Functional modules like Sales, Marketing & Customer Service.

Support is available from Abhay Sharma (Creator of the course & Microsoft Certified Trainer[MCT])

Upon completion of the course, you will get help in passing Microsoft Dynamics CRM Certification that will make you Microsoft Certified Professional (MCP).

After you become MCP, you can add the credentials to your Profile/CV and it will help you get a new job or switch the company with the higher package.

Check out for the special offer & feel free to inquire if you have any questions.

Take this course NOW & boost your career growth!

I look forward to welcoming you to the course.

To Your Success,

Abhay Sharma

Who is this course for?

This course is meant for you if you want to boost your career growth by learning Microsoft Dynamics CRM 2016 Sales, Marketing & Customer Service functions.

This course is ideal for you if you are a Student (Fresh Graduate) or an existing ERP/CRM Consultant.


There are no special requirements.

Career path

After you complete this course, you will be prepared to be Microsoft Certified Professional (MCP) & you can get a job as a Microsoft Dynamics CRM Consultant or Business Analyst with Microsoft Dynamics CRM Expertise.

The minimum salary is £40,000 - £50,000 Per Year.

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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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