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Medical Secretary - course

Learn Medical Secretary course with our Online Level 5 Course

UK Professional Development Academy LTD


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£10 inc VAT (was £595)
Offer ends 25 September 2021
Study method
Online, self-paced
4 weeks
Access to content
12 months
No formal qualification
120 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
  • Certificate of completion available to purchase separately

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Medical Secretary is a diverse field and requires a specific skill set to be successful in professional life. This Level 5 Diploma in Medical Secretary will equip you with those desired skill sets and practical knowledge. The course is equally beneficial for both newcomers in a field or professionals already working in an organisational setting.

To make it easy for the learner to grab the idea, the course is divided into modules and submodules starting from the fundamental knowledge to the most advanced level. The course touches the theoretical as well as the practical aspects of all the aspects of Medical Secretary. We believe that completion of this endorsed course will help you to develop the skills which are required in the job market.

Do not worry if you are new to online learning. The Learning Platform, which is used to deliver the courses to the learner, is very user friendly. However, if required, we will provide you with all possible assistance by email or call. In addition to all this, the course is self-explanatory and can be completed in significantly less time if scheduled study hours are devoted to this. The assessment method, quiz-based, also aids in completing the course in less time. For ease of learners, the MOCK test is also available before the final test. You will be able to practice the test before the final attempt. Furthermore, you will have two attempts for each final test. In short, the success rate, of course, is 100% because of the continuous tutor support and flexible assessment method.

Medical Secretary

This course Medical Secretary comprised of various modules and sub-modules in which you will learn about personal Assistant, time management in the medical field, telephone etiquette, customer service, goal setting, handling communication, basic book-keeping knowledge, basic medical secretary, administrative tasks, inventory management, emergency first aid, medical secretary responsibilities, maintain medical and assurance records, archive records and their management and Microsoft office.

Medical Secretary - Course / Training Format

After successful enrolment, the learner will get access to the UKPDA Learning Platform, where all the study material / Training Manual will be available. Learning Platform can be accessed 24/7 anywhere, anytime.

Training Manual contains several modules, each having specific knowledge and case study at the end. All the course material will be in the form of texts (images/illustrations), and there are no video or live lectures during the training course.

The Test (MCQ’s) will be based on modules of the Training Manual.

Medical Secretary - Assessment

After studying through the training manual, Learner will have to attempt the Final Test (online multiple-choice test – 2 attempts), if necessary, may attempt the test a third time at no extra cost. Your test will be assessed automatically and straightaway so that you will directly know whether you have been successful or not. The passing score is 75%. You can retake the test in the case of not being successful at the first attempt.

Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test (online multiple-choice test - Unlimited attempts).

All test(s) / Assessment(s) are online and are taken either through or after the course; these are included in the course price.


120 CPD hours / points
Accredited by Step Ahead CPD Qualifications

Course media


Course Outline

The Level 5 Medical Secretary course is based on 120 CPD points. Therefore, Learner must need to complete the following modules given below

Modules Outline:

This CPD course in Medical Secretary comprises Twelve modules in which learners must achieve 120 credits. Modules are:

Medical Secretary - Module 1: Personal Assistant

This module covers the following topics:

  • Medical Secretary - Adapt to the needs and styles of management
  • Medical Secretary - Communicate through written, verbal, and nonverbal methods
  • Medical Secretary - Improve time management skills
  • Medical Secretary - Manage meetings effectively
  • Medical Secretary - Act as a gatekeeper
  • Medical Secretary - Use the tools of the trade effectively

Medical Secretary - Module 2: Time Management

This module covers the following topics:

  • Medical Secretary - Plan and prioritise each day’s activities in a more efficient, productive manner
  • Medical Secretary - Overcome procrastination quickly and easily
  • Medical Secretary - Handle crises effectively and quickly
  • Medical Secretary - Organise your workspace and workflow to make better use of time
  • Medical Secretary - Delegate more efficiently
  • Medical Secretary - Use rituals to make your life run smoother
  • Medical Secretary - Plan meetings more appropriately and effectively

Medical Secretary - Module 3: Telephone Etiquette

This module covers the following topics:

  • Medical Secretary - Recognise the different aspects of telephone language
  • Medical Secretary - Properly handle inbound/outbound calls
  • Medical Secretary - Know how to handle angry or rude callers
  • Medical Secretary - Learn to receive and send phone messages
  • Medical Secretary - Know the different methods of employee training

Medical Secretary - Module 4: Customer Service

This module covers the following topics:

  • Medical Secretary - State what customer service means in relation to all your customers, both internal and external
  • Medical Secretary - Recognise how your attitude affects customer service
  • Medical Secretary - Identify your customers’ needs
  • Medical Secretary - Use outstanding customer service to generate return business
  • Medical Secretary - Build goodwill through in-person customer service
  • Medical Secretary - Provide outstanding customer service over the phone
  • Medical Secretary - Connect with customers through online tools
  • Medical Secretary - Deal with difficult customers

Medical Secretary - Module 5: Goal Setting

This module covers the following topics:

  • Medical Secretary - Overcome procrastination
  • Medical Secretary - Manage time effectively
  • Medical Secretary - Accomplish important tasks
  • Medical Secretary - Self-motivate
  • Medical Secretary - Create SMART goals

Medical Secretary - Module 6: Body Language

This module covers the following topics:

  • Medical Secretary - Define body language.
  • Medical Secretary - Understand the benefits and purpose of interpreting body language.
  • Medical Secretary - Learn to interpret basic body language movements.
  • Medical Secretary - Recognise common mistakes when interpreting body language.
  • Medical Secretary - Understand your own body language and what you are communicating.
  • Medical Secretary - Practice your body language skills.

Medical Secretary - Module 7: Basic Bookkeeping

This module covers the following topics:

  • Medical Secretary - Understand basic accounting terminology.
  • Medical Secretary - Identify the differences between the cash and accrual accounting methods.
  • Medical Secretary - Keep track of your business by becoming familiar with accounts payable and accounts receivable.
  • Medical Secretary - Use a journal and general ledger to document business financials.
  • Medical Secretary - Utilise the balance sheet.
  • Medical Secretary - Identify different types of financial statements.
  • Medical Secretary - Uncover the reasons for and actually create a budget.
  • Medical Secretary - Be familiar with internal and external auditing.

Medical Secretary - Module 8: Basic Administrative Tasks

This module covers the following topics:

  • Medical Secretary - Organise a binder
  • Medical Secretary - Develop procedures
  • Medical Secretary - Prepare checklists
  • Medical Secretary - Understand succession planning
  • Medical Secretary - Collect the correct tools

Medical Secretary - Module 9: Inventory Management

This module covers the following topics:

  • Medical Secretary - Inventory Management
  • Medical Secretary - How Companies Control Inventory
  • Medical Secretary - Inventory Management Challenges
  • Medical Secretary - Inventory Management Attempts
  • Medical Secretary - The Importance of Managing Inventory
  • Medical Secretary - Economic Order Quantity
  • Medical Secretary - Inventory Monitoring Approaches
  • Medical Secretary - What is the ABC Analysis of Inventory?
  • Medical Secretary - Benefits of ABC analysis of Inventory Management

Medical Secretary - Module 10: Emergency First Aid

This module covers the following topics:

  • Medical Secretary - First Aid
  • Medical Secretary - CPR (Cardiopulmonary Resuscitation)
  • Medical Secretary - Accidents and Emergencies
  • Medical Secretary - First Aid kit contents

Medical Secretary - Module 11: Archive and Record Management

This module covers the following topics:

  • Medical Secretary - Define records and archives
  • Medical Secretary - Analyse records in context
  • Medical Secretary - Classify records
  • Medical Secretary - Understand different systems
  • Medical Secretary - Maintain and convert records

Medical Secretary - Module 12: Microsoft Office

This module covers the following topics:

  • Medical Secretary - Excel 2016 Essentials
  • Medical Secretary - Outlook 2016 Essentials
  • Medical Secretary - PowerPoint 2016 Essentials
  • Medical Secretary - Word 2016 Essentials

Medical Secretary - Duration

The minimum time period to complete this training is 4 Weeks. But it is a self-paced course, and the duration of completion depends on the learner’s pace and ability to give time to study.

Learners will have access to their Training via Learning Platform for up to 12 months from the date of enrolment. During this period, flexibility will be given to learner completing the course at any time.

Medical Secretary - Certificate

Upon successfully passing the Final Assignment(s) / Final Test Learner needs to pay for CPD Accredited Certificate of Completion from UKPDA either in PDF format or Hardcopy.

Certificate of Completion (PDF format) = £42

Certificate of Completion (Hardcopy) = £65 + postage charges local £9 = £74

Certificate of Completion (Hardcopy) = £65 + postage charges International £14 = £79

Who is this course for?

Medical Secretary

Without any prior knowledge of the Medical Secretary, the learners can take this training course and in addition to this, there are no age restrictions. Thus, anyone who is passionate and ambitious about Medical Secretary can take the course. There are no specific deadlines for admission, and you can enrol anytime on this course.


Medical Secretary

There are no precise requirements for a Medical Secretary Certificate as no prior knowledge and experience of a Medical Secretary is required.

Students seeking to enrol for this course should meet the following requirements;

  • Basic knowledge of English Language & Basic Computer Skills
  • Be aged 16 years or above

Career path

Medical Secretary

After completing the course/training, you will be able to grip yourself with specific knowledge and skills with the highest level of confidence to improve yourself and enhance the skills for your career in the relevant employment sector.With experience, you could become a manager, responsible for an admin or secretarial department.

Questions and answers

No questions or answers found containing ''.

Fionainnz asked:

Please can you advise how many hours per week would be required on average to complete this course in the 4 weeks stated?


This is a self-paced course, and the duration of completion depends on the learner’s pace and ability to give time to study. Learners will have access to their Training via Learning Platform for up to 12 months from the date of enrolment. During this period, flexibility will be given to learners for completing the course at any time.

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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.