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Medical Receptionist

Free Recognise E-Certificate Included + High Quality E-Learning Study Materials + No Additional Fee

Neutron Skills


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£10 inc VAT (was £175)
Offer ends 31 August 2021
Study method
Online, self-paced
4 hours
Access to content
12 months
No formal qualification
Additional info
  • Tutor is available to students
  • Certificate of completion available and is included in the price

14 students purchased this course

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A medical receptionist is an important part of a high-function team in a clinic or hospital and is relied on heavily by doctors, nurses, staff members and patients to coordinate a range of tasks from scheduling appointments, answering patient's enquiries and managing finances, to dealing with patient emergencies and many more. The demand for Medical Receptionist will never go away as hospitals will be available till the end of the earth and so the need for Medical Receptionist. So, it is a demanding and rewarding job to do and you get to serve society and the people.

It's impossible to juggle your daily tasks with the duties of a receptionist all on your own. A receptionist eliminates phone interruptions, prioritizes each call and is able to present you with an organized overview of every interaction they have. Learn the important phone etiquettes, how to handle cruel or angry customers and give everyone the best care possible with our Medical Receptionist course.

You will learn the basic safety measures for you as a Medical Receptionist. You have to be safe while at work and so keep the others safe as much as possible. Learn your role in the safety measure and how to keep yourself safe from day to day problems, angry or frustrated customers in a professional way and keep yourself safe and sound, which is the most needed. In our Medical Receptionist course, we will teach you everything you need to know from the basics of being a receptionist to medical terms you need to remember to give yourself an edge over others in the sector.

Learning Benefits of Medical Receptionist:

  • Boost your career as a Medical Receptionist
  • Learn the NHS system
  • How to take care of your customer aka patients
  • Learn hygiene control
  • Learn effective ways to communicate
  • Learn health and safety measures in a clinical environment
  • Learn risk management
  • Learn how to attend a phone call
  • Learn how to handle rude, angry, frustrated customers both over the phone or in-person
  • Learn the basic medical stuff you need to remember

Course media


Medical Receptionist Certified by CPD Accreditation Group

Why Choose Neutron Skills:

  • 1 year full access to the course
  • Quality course developed by qualified professionals out of high quality and updated resources
  • Easily demonstrated and interactive lessons almost diminish the gap between virtual and physical training
  • 100% online self-paced courses with 24/7 tutor/customer support
  • Study in a user-friendly, advanced online learning platform
  • Quickly adaptable and always available courses designed to learn in any device

Course Curriculum

Medical Receptionist

MODULE 1: Introduction to Healthcare

  • Healthcare system
  • Who are Receptionists?
  • Salary


  • History of National Healthcare Service (NHS)
  • Structure of the NHS
  • The NHS Plan
  • Delivering care

MODULE 3: Patient (customer) care

  • The medical receptionist and secretary
  • Putting patients first
  • Developing your personal effectiveness
  • Patients’ rights

MODULE 4: Hygiene

  • What is Hygiene?
  • Importance of personal hygiene
  • Personal Care, Hygiene, and Grooming

MODULE 5: Communication

  • Communication
  • Listening
  • Use of questions in communicating
  • Methods of communication
  • Barriers to communication

MODULE 6: Health and safety in a clinical environment

  • First aid at work
  • Hazardous substances in the workplace
  • Fire Precautions Act 1971
  • Hepatitis and AIDS

MODULE 7: Health and safety in a clinical environment

  • Clinical risk management
  • Coping with aggression and violence
  • The NHS Security Management Service (NHS SMS)
  • Dealing with aggressive callers
  • Coping with a personal attack
  • General security and safety in the surgery or hospital
  • Travelling to and from work or whenever you are out and about

MODULE 8: Practical reception skills in general practice

  • Practical reception skills in general practice
  • Record keeping and general administration
  • Information technology (IT)

MODULE 9: The hospital service

  • Outpatient appointments
  • Admissions from the waiting-list
  • Accident and Emergency admissions
  • Home from hospital support
  • Day cases and ward attendees
  • The hospital teams

MODULE 10: Suffixes and Prefixes

  • Medical terminology
  • Suffixes
  • Prefixes
  • Some of the most commonly used abbreviations
  • Abbreviations used in prescribing

After you successfully finish our ascribed training course Medical Receptionist, you have developed new sets of skills that can contribute to your personal and professional development, improve your job prospects and evolve in your career. Now can obtain a PDF copy of your certificate free of cost.


The Medical Receptionist course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16 to study our Medical Receptionist.

Career path

After successfully completing our course Medical Receptionist, you will have the essential knowledge and skills to become successful in your career. Candidates may choose to pursue an extensive range of careers including:

  • Medical Receptionist - Average income between £33K - £40K
  • Patient Coordinator - Average income between £79 - £88K
  • Medical Technician - Average income between £36K - £54K

Questions and answers

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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.