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Medical Receptionist

Early Summer Savings! CPD & IAO Accredited Diploma | 10 CPD Points I Exam & Full Tutor Support

One Education


Save 97%
£10 inc VAT (was £425)
Offer ends 06 August 2021
Study method
Online, self-paced
6 hours
Access to content
12 months
No formal qualification
10 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

529 students purchased this course

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Regardless of what healthcare facility you're walking in, medical receptionists are always your initial contact. They are an integral part of keeping the place organised and making your visit a positive experience.

A medical receptionist is one of the most significant personnel among healthcare professionals. From doctors to patients, everyone relies heavily on the medical receptionist for a smooth running of the front office. Medical receptionists have to keep up with a wide range of tasks, encompassing scheduling appointments, answering patient's enquiries, managing finances, etc. Unlike a receptionist in some traditional office, medical receptionists also require extensive knowledge of medical terminology and healthcare procedures. However, this challenging yet exciting role requires a multitude of skills and expertise.

Sounds like a role you can excel in? Then enrol today in our Medical Receptionist course. With this course, you can gain the essential skills and knowledge needed to be a successful medical receptionist.

This course will walk you through the core concepts of healthcare, as well as the roles and responsibilities of a competent medical receptionist. You will be trained to be well-versed in the medical jargon and terminologies. Besides, this course focuses on educating you on the dos and don'ts for patient confidentiality. This medical receptionist training will also give you guidance on managing medical history, handing appointments, effective filing system and many more.

Add this Medical Receptionist course to your cart and take your first step toward a promising healthcare career.

What you'll learn from this Medical Receptionist course:

  • Have a thorough introduction to the core concepts of healthcare and medical receptionist.
  • Learn in detail about the roles and responsibilities of a competent medical receptionist.
  • Learn the steps of organising appointment schedules and explore the guidelines for successful appointment scheduling.
  • Understand the underlying principles of maintaining medical records and storage of them.
  • Scale up your medical receptionist skills, including medical writing, medical transcription, time management etc.
  • Step-by-step guidance on effective filing systems in medical offices.
  • Familiarise yourself with the ethical and legal duties of patient confidentiality in a medical environment.
  • Become well-versed in the medical jargon & terminology and the health & safety regulations in the healthcare sector.
  • Strengthen your IT skills like basic operations of a computer, data register and more.
  • Develop a strong understanding of the legal aspects, medical ethics and etiquettes.


10 CPD hours / points
Accredited by CPD Qualification Standards

Course media


Course Curriculum

We’ve taken this comprehensive Medical Receptionist Diploma and broken it down into 10 manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of this skills. It really is a sure pathway to success.

This course is designed with the following modules:

Module 1: Introduction to Healthcare and Receptionists

  • Introduction to Healthcare
  • Who Are Receptionists?
  • Medical Receptionists in the United Kingdom
  • Responsibilities of Medical Receptionists
  • Skills Required for Good Receptionists

Module 2: Organising Schedules

  • Managing Appointment System
  • Handling and Making Appointments
  • Appointment Responsibilities And Techniques
  • Guidelines for Successful Appointment Scheduling
  • Managing the Appointment Schedule
  • Appointment Planning Influence on Case Management

Module 3: Maintaining Medical Records

  • What Is a Medical Record?
  • Value of Medical Records.
  • Principles of Good Record Keeping
  • Storage of Medical Records
  • Case Notes
  • Master Index
  • Medical Record Library
  • Medical record Procedures for Departments
  • Retention and Destruction of Records

Module 4: Effective Filing Systems in Medical Offices

  • The Filing System in Medical Offices
  • The Basic Filing Requirement
  • Guidelines to Set up a Medical Filing System
  • Alphabetic and Numeric Filing Systems
  • Types of Files

Module 5: Confidentiality in a Medical Environment

  • The Concept of Patient Confidentiality
  • Confidentiality 'Dos and Don'ts'
  • Ethical and Legal Duties of Confidentiality
  • Confidentiality Model
  • When Can Confidential Information Be Disclosed?
  • Disclosure Without Consent

Module 6: Time Management

  • Introduction to Time Management
  • Aspects of Time Management
  • Prioritising the Workload
  • Overcoming Procrastination
  • Managing Deadlines
  • Effective Time Management at the Workplace
  • The Pareto Principle and Tips for Time Management
  • Multitasking

Module 7: Medical Jargon and Terminology

  • Common Anatomy Term
  • Common Pathology Terms
  • Common Medical Root Words, Suffixes, Prefixes
  • Common Terms for Medical Receptionists

Module 8: Maintaining Workplace Safety

  • Importance of Health and Safety In the Healthcare Sector
  • First Aid at Work
  • Types of Risks and Hazards
  • Hepatitis and AIDS
  • Fire Precautions Act 1971
  • Clinical Risk Management
  • Coping With Aggression and Violence

Module 9: Information Technology in Health Care

  • Basic Operation of a Computer
  • Electronic Prescriptions
  • Patient benefits Through Computerization
  • Registration Data
  • Repeat Prescriptions
  • Electronic Links and Other Developments
  • Computers in Hospitals

Module 10: Legal Aspects and Ethics

  • Legal Aspects
  • Medical Ethics and Etiquette
  • Patients’ Rights
  • Employment Rights
  • National Patient Safety Agency


CPD Certification from One Education

After successfully completing the MCQ assessment of this Medical Receptionist Diploma, you will qualify for the CPD Certificate from One Education, as proof of your continued professional development. Certification is available in PDF format, at the cost of £9, or a hard copy can be sent to you via post, at the cost of £15.

Who is this course for?

This Medical Receptionist Course is suitable for aspiring medical receptionists, as well as those who are new to the field. As a general course, it is ideal for those who wish to gain the skills and accreditation to kickstart their career. There are no entry requirements for this course, which can be studied on a full-time or part-time basis.


There are no formal entry requirements for the Medical Receptionist Training, with enrollment open to anyone! Anyone and everyone with a knack for learning can enrol on this course without any hesitation.

Learn online from any internet device, including your computer, tablet or smartphone. Study when it suits you and complete the Medical Receptionist Training at your own pace.

All students must have a passion for learning and literacy, as well as being over the age of 16.

Career path

Upon completion of the Medical Receptionist course, you will have the essential skills required for a multitude of promising and rewarding careers, like:

  • Healthcare Administrator
  • GP Receptionist
  • Patient Coordinator
  • Medical Assistant
  • Medical Receptionist

The average income for these job prospects in the UK varies from £12,000 to £30,000 a year.

Questions and answers

No questions or answers found containing ''.

Lisa-Marie asked:

Hello there. Could you tell me what happens if I don't pass first time please? Thank you


Dear Lisa, Thank you for your question. If you can not pass the exam at the first attempt, you can retake the exam. Thanks

This was helpful. Thank you for your feedback.

Lynn asked:

Do you need to work in a medical environment to take this course?


Dear Lynn, Thank you for contacting us. No experience or previous qualifications are required, so it is available to all students, of all academic backgrounds. Stay Safe Stay Healthy.

This was helpful. Thank you for your feedback.

Medical Receptionist asked:

When we are sent the multiple-choice assessment at the end of the course how long will we have to complete this?


Dear Sir/Madam, Thank you for contacting us. At the end of the course, you will have a mock exam and the final exam. The entire exam will be held online. Exam questions will be Multiple Choices and True/False. After completing the course, you will be able to sit for the exam at a convenient time as you will have one-year access to the course after purchasing. Exam time duration: 20 mins. Stay Safe Stay Healthy.

This was helpful. Thank you for your feedback.

Elizabeth asked:

You have said the course takes 3 hours, do we need to do it in that time or can we take longer


Dear Elizabeth, Thank you for contacting us. The estimated course duration is 03 hours of continuous study. However, you will get one year access to the course after purchasing, and you can complete it anytime within a year. Stay Safe Stay Healthy.

This was helpful. Thank you for your feedback.

Medical reception asked:

Hi, How long is this course? We have a tutor to ask any inquiry? Thanks


Dear Student, Thank you for your question. The estimated duration of this course is 3 hours. Yes, the tutor support is available. Thanks

This was helpful. Thank you for your feedback.


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.