Medical Receptionist

Holiday Gift Inside! | CPD & IAO Accredited Diploma | 10 CPD Points I Exam & Full Tutor Support

One Education


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£19 inc VAT (was £425)
Offer ends 22 January 2021
Study method
Online, self-paced
6 hours
Access to content
12 months
No formal qualification
10 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

409 students purchased this course

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Medical receptionists work in a variety of healthcare settings, greeting visitors, welcoming patients, managing appointments and carrying out other administrative duties. This comprehensive course is designed to introduce the role of a medical receptionist, the skills required for this profession, and the different professional settings of a medical receptionist.

You will start by learning about the structure of the NHS, healthcare in the UK, and the development of the healthcare industry. After that, you will explore the role and responsibilities of a medical receptionist, including customer service best practice and clinical risk management. This course provides case studies and practical exercises to help you to apply your newfound skills in the real world. Enrol today, and fast track your career.

Highlights of The Medical Receptionist Diploma:

  • Fast track your medical career with an accredited certificate in Medical Receptionist
  • Gain a solid understanding of the role and responsibilities of a medical receptionist
  • Broaden your knowledge of the structure of the NHS and the healthcare industry
  • Familiarise with everyday medical terminology and phrases
  • Learn about health and safety regulations, including infection prevention and control
  • Have solid knowledge of hospital hygiene and personal hygiene best practice
  • Explore a wide range of hospital services, including medical records procedures
  • Develop your knowledge of regulatory organisations, hospital laws and regulations

Why People Enrol this Medical Receptionist Diploma From One Education:

  • Learning materials of our Medical Receptionist Diploma comprises of engaging voiceover and visual elements for your comfort
  • Get 24/7 access to all Medical Receptionist Diploma course content for a full year
  • Complete the Medical Receptionist Diploma at your own pace
  • Each of our students gets full tutor support on weekdays (Monday to Friday)
  • Efficient assessments and instant results upon completion of our Medical Receptionist Diploma


10 CPD hours / points
Accredited by CPD Accreditation Group

Course media


Course Curriculum

We’ve taken this comprehensive Medical Receptionist Diploma and broken it down into 12 manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of this skills. It really is a sure pathway to success.

This course is designed with the following modules:

Module 01: Introduction to Healthcare and Receptionists

  • Introduction to Healthcare
  • Who Are Receptionists
  • Medical Receptionists in the United Kingdom

Module 02: National Health Services

  • History
  • Structure of NHS
  • The NHS Plan
  • Delivering Care

Module 03: Responsibilities and Skills of Medical Receptionists

  • Responsibilities of Medical Receptionists
  • Skills Required for Good Receptionists
  • Time Management for Medical Receptionists

Module 04: Personal Grooming and Hygiene

  • Importance of Personal Grooming and Hygiene
  • Grooming for Receptionists
  • Maintaining Oral Health
  • Risk of Infections
  • Hospital Hygiene

Module 05: Work in Socially Diverse Environment

  • Ethnicity in the United Kingdom
  • Manners with Staff and Officials
  • Manners with Patients
  • Beware of Racism

Module 06: Reception Service Patterns

  • Service Signals
  • Service Bids
  • Minor Infringements
  • Transactional Patterns

Module 07: The Hospital Services

  • Outpatient Appointments
  • Admissions from the Waiting List
  • Accident and Emergency Admissions
  • Day Cases and Ward Attendees
  • Medical Records Procedures for Departments

Module 08: Health and Safety in Clinical Environment

  • First aid at Work
  • Hazardous Substances in the Workplace
  • Hepatitis and AIDS
  • Clinical Risk Management

Module 09: Security Concerns for Receptionists

  • Coping with Aggression and Violence
  • Violence in Healthcare
  • Digital Security
  • Drills to Remain Prepared

Module 10: Regulatory Organisations in United Kingdom

  • Clinical Governance
  • National Institute for Health and Care Excellence
  • Health and Safety Executive
  • National Service Frameworks
  • Public Health England
  • British Medical Association
  • Council for Healthcare Regulatory Excellence

Module 11: Healthcare Laws and Regulations

  • Legal Aspects
  • Patients’ Rights
  • Employment Rights
  • Fire Precautions Act
  • National Patient Safety Agency

Module 12: Medical Terminology for Receptionists

  • Importance for Medical Receptionists
  • Common Anatomy Terms
  • Common Pathology Terms
  • Common Medical Root Words, Suffixes, Prefixes
  • Common Terms for Medical Receptionists


CPD Certification from One Education

After successfully completing the MCQ assessment of this Medical Receptionist Diploma, you will qualify for the CPD Certificate from One Education, as proof of your continued professional development. Certification is available in PDF format, at the cost of £9, or a hard copy can be sent to you via post, at the cost of £15.

Who is this course for?

This Medical Receptionist Diploma is suitable for aspiring medical receptionists, as well as those who are new to the field. As a general course, it is ideal for those who wish to gain the skills and accreditation to kickstart their career. There are no entry requirements for this course, which can be studied on a full-time or part-time basis.

Career path

On successful completion of this Medical Receptionist Diploma, learners will be equipped with the fundamental skills and knowledge to kickstart their medical career. Related roles in this field include:

  • Medical Receptionist
  • Medical Assistant
  • Medical Administrator
  • Medical Secretary

Questions and answers

No questions or answers found containing ''.

Lisa-Marie asked:

Hello there. Could you tell me what happens if I don't pass first time please? Thank you


Dear Lisa, Thank you for your question. If you can not pass the exam at the first attempt, you can retake the exam. Thanks

This was helpful. Thank you for your feedback.

Lynn asked:

Do you need to work in a medical environment to take this course?


Dear Lynn, Thank you for contacting us. No experience or previous qualifications are required, so it is available to all students, of all academic backgrounds. Stay Safe Stay Healthy.

This was helpful. Thank you for your feedback.

Medical Receptionist asked:

When we are sent the multiple-choice assessment at the end of the course how long will we have to complete this?


Dear Sir/Madam, Thank you for contacting us. At the end of the course, you will have a mock exam and the final exam. The entire exam will be held online. Exam questions will be Multiple Choices and True/False. After completing the course, you will be able to sit for the exam at a convenient time as you will have one-year access to the course after purchasing. Exam time duration: 20 mins. Stay Safe Stay Healthy.

This was helpful. Thank you for your feedback.

Elizabeth asked:

You have said the course takes 3 hours, do we need to do it in that time or can we take longer


Dear Elizabeth, Thank you for contacting us. The estimated course duration is 03 hours of continuous study. However, you will get one year access to the course after purchasing, and you can complete it anytime within a year. Stay Safe Stay Healthy.

This was helpful. Thank you for your feedback.

Medical reception asked:

Hi, How long is this course? We have a tutor to ask any inquiry? Thanks


Dear Student, Thank you for your question. The estimated duration of this course is 3 hours. Yes, the tutor support is available. Thanks

This was helpful. Thank you for your feedback.


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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