Medical Receptionist with Leadership & Communication Bundle

Black Friday Extended Sale! | Career-Focused 7 Courses Bundle | CPD-Accredited Certificate | 8 CPD Points

One Education


Save 96%
£49 inc VAT (was £1,225)
Offer ends 05 December 2020
Study method
Online, self-paced
11 hours
Access to content
12 months
No formal qualification
8 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

11 students purchased this course

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Develop all the skills required to be an expert medical receptionist with this bundle of best-selling courses — that too in an exclusive deal you won’t find anywhere else! We’ve designed this training bundle with CPD-Certification by combining 6 relevant CPD courses with our popular Medical Receptionist Course to help you kickstart your career and be fully prepared to enter the job market.

Master everything about being a professional me with additional communication & leadership training for just £49 (originally priced at £1225) and step ahead in your professional life. The bundle includes 7 CPD-accredited courses, recognised certificate, expert assistance and course assessment. Enjoy 12 months access to self-paced instructor-led training completely FREE of charge, to secure a successful and rewarding career in medical reception. No hidden costs — simply enrol online and save £1176.

This bundle package includes:

  • Medical Receptionist Course
  • 6 additional CPD courses —
    1. Personal Leadership Skills
    2. Time Management
    3. Certificate in Administrative Support
    4. Effective Communication Skills
    5. Certificate of Workplace Health & Safety Basics Proficiency (CWHSP)
    6. Crisis Management Course


8 CPD hours / points
Accredited by CPD Accreditation Group

Course media


This bundle will take your medical receptionist qualifications to the next level while also providing you certified training onAdministrative Support and Workplace Health & Safety Basics Proficiency (CWHSP).

You will be taken through Effective Time Management & Crisis Management Techniques and best practices with the help of the additional CPD courses. This bundle also focuses on your Personal Leadership Skills so that you can apply them in your prospective areas of interest. Medical Receptionist Course with 6 Additional CPD Courses Bundle also covers crucial skill developments like Effective Communication.

Key Features of Medical Receptionist with Leadership & Communication Bundle from One Education:

  • Medical Receptionist Course with accredited certification on successful completion
  • 6 additional CPD courses to enrich your knowledge and skills
  • 24/7 access to the course for an extensive period of 12 months
  • Ease of access to the course material from any device of your choice
  • No hidden fees or exam charges
  • Full tutor support on weekdays (Monday – Friday)
  • Efficient exam system, assessment and instant results
  • Develop professional skills and advance your career, thus increasing your potential to earn more

Learning Outcomes:

  • Understand the role and responsibilities of a medical receptionist
  • Get an in-depth idea on healthcare and a medical receptionist’s role in it
  • Learn about the UK national health services
  • Know the skills and responsibilities of a medical receptionist
  • Learn the Medical Terminologies for Receptionists
  • Familiarise with personal grooming and hygiene essential for a medical receptionist
  • Learn in-depth about working in socially diverse environments
  • Sharpen your knowledge of Health and Safety in Clinical Environment
  • Familiarise with Healthcare Laws and Regulations in the UK along with the regulatory organisations
  • Grow personal leadership and administrative support capabilities
  • Train yourself to improve your effective communication skills
  • A comprehensive idea on Workplace Health & Safety Basics Proficiency (CWHSP)
  • Improve your time management & crisis management skills

Course Curriculum

Medical Receptionist

Module 01: Introduction to Healthcare and Receptionists

  • Introduction to Healthcare
  • Who Are Receptionists
  • Medical Receptionists in the United Kingdom

Module 02: National Health Services

  • History
  • Structure of NHS
  • The NHS Plan
  • Delivering Care

Module 03: Responsibilities and Skills of Medical Receptionists

  • Responsibilities of Medical Receptionists
  • Skills Required for Good Receptionists
  • Time Management for Medical Receptionists

Module 04: Personal Grooming and Hygiene

  • Importance of Personal Grooming and Hygiene
  • Grooming for Receptionists
  • Maintaining Oral Health
  • Risk of Infections
  • Hospital Hygiene

Module 05: Work in Socially Diverse Environment

  • Ethnicity in the United Kingdom
  • Manners with Staff and Officials
  • Manners with Patients
  • Beware of Racism

Module 06: Reception Service Patterns

  • Service Signals
  • Service Bids
  • Minor Infringements
  • Transactional Patterns

Module 07: The Hospital Services

  • Outpatient Appointments
  • Admissions from the Waiting List
  • Accident and Emergency Admissions
  • Day Cases and Ward Attendees
  • Medical Records Procedures for Departments

Module 08: Health and Safety in Clinical Environment

  • First aid at Work
  • Hazardous Substances in the Workplace
  • Hepatitis and AIDS
  • Clinical Risk Management

Module 09: Security Concerns for Receptionists

  • Coping with Aggression and Violence
  • Violence in Healthcare
  • Digital Security
  • Drills to Remain Prepared

Module 10: Regulatory Organisations in United Kingdom

  • Clinical Governance
  • National Institute for Health and Care Excellence
  • Health and Safety Executive
  • National Service Frameworks
  • Public Health England
  • British Medical Association
  • Council for Healthcare Regulatory Excellence

Module 11: Healthcare Laws and Regulations

  • Legal Aspects
  • Patients’ Rights
  • Employment Rights
  • Fire Precautions Act
  • National Patient Safety Agency

Module 12: Medical Terminology for Receptionists

  • Importance for Medical Receptionists
  • Common Anatomy Terms
  • Common Pathology Terms
  • Common Medical Root Words, Suffixes, Prefixes
  • Common Terms for Medical Receptionists

Who is this course for?

Our endorsed Medical Receptionist with Leadership & Communication Bundle is ideal for aspiring professionals looking to gain the most sought-after skills to fast track their career. Our online courses are uniquely designed for quality distance learning, providing an accessible platform that allows learners to learn from anywhere in the world with a secure internet connection. Increase your earning potential and gain expertise in medical reception to excel in your career.

Career path

Our Medical Receptionist with Leadership & Communication Bundle provides opportunities in job sectors like —

  • Medical Receptionist (Average Annual Salary in the UK: £20,000)
  • Medical Secretary (Average Annual Salary in the UK: £21,000)

Questions and answers

No questions or answers found containing ''.

Joanna asked:

Please would you clarify what format the medical receptionist exam will take. Thank you.


Dear Joanna, Thank you for contacting us. At the end of the course, you will have a mock exam and the final exam. The entire exam will be held online. Exam questions will be Multiple Choices and True/False. Stay Safe Stay Healthy.

This was helpful. Thank you for your feedback.


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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