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Medical Receptionist Training
Learndrive

03 Courses Package | CPDQE Accredited | Free Reed Certificate | Instant Access | Lifetime Validity

Summary

Price
£16 inc VAT
Study method
Online, On Demand 
Course format
14 Videos (with subtitles and transcripts) and 3 PDFs
Duration
1.8 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students

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Overview

Introduction

Medical receptionists are a vital part of the healthcare industry, ensuring seamless communication between patients and healthcare providers. As the demand for skilled medical receptionists increases, healthcare facilities are turning to professionals who excel at managing administrative duties and adhering to legal and regulatory standards. This Medical Receptionist Training bundle provides comprehensive knowledge and skills necessary for success in the healthcare setting. From managing patient records to handling sensitive information and mastering professional telephone techniques, this bundle equips you with the expertise needed to advance your career as a medical receptionist.

What’s Inside the Bundle

  • Updated in November 2025
  • 3 Courses in One Comprehensive Bundle
  • Lifetime Access
  • Latest Industry-Standard Training for Medical Receptionists
  • 24/7 Expert Tutor Support
  • Engaging, Practical Content
  • Self-Paced Learning for Flexibility

Courses Included in this Medical Receptionist Training Bundle:

  • Course 01: Medical Law & Records Management for Receptionists
  • Course 02: Receptionist Skills & Professional Practices
  • Course 03: Professional Telephone Techniques & Call Handling

Learning Outcomes

By completing this Medical Receptionist Training bundle, you will be able to:

  • Understand Medical Law: Learn the core principles of medical law to ensure proper handling of patient records and data in compliance with UK healthcare regulations.
  • Effective Receptionist Practices: Apply essential skills to manage administrative tasks in a professional setting, fostering smooth operations in healthcare environments.
  • Master Call Handling: Hone your telephone etiquette and call handling abilities to deliver exceptional customer service and manage patient inquiries and appointments.
  • Secure Patient Records: Learn how to protect sensitive patient information, ensuring confidentiality and accuracy in record-keeping.
  • Navigate Medical Receptionist Challenges: Identify common obstacles faced by medical receptionists and learn practical strategies to improve patient and team satisfaction.

Opportunities in the UK Job Market

  • Medical Receptionist: Manage administrative duties, assist patients, and maintain smooth operations in healthcare settings. Salary range: £18,000–£28,000 per annum.
  • Medical Office Manager: Oversee front-office functions, schedule appointments, and manage patient records. Salary range: £25,000–£40,000 per annum.
  • Patient Services Coordinator: Handle patient inquiries, appointments, and medical records, while maintaining excellent customer service. Salary range: £20,000–£30,000 per annum.
  • Medical Call Centre Operator: Provide efficient call handling and support in busy medical environments. Salary range: £18,000–£24,000 per annum.

Certificates

Curriculum

This course contains

Format: 14 Videos (with subtitles and transcripts) and 3 PDFs

Duration: 1h and 50m

    • 1: Medical receptionist: The Essential Role of UK Medical Receptionist. Preview 06:48
    • 2: Medical receptionist: Medical Receptionist Excellence in Patient Care 07:18
    • 3: Medical receptionist: Law and Ethics for Healthcare Professionals 07:32
    • 4: Medical receptionist: Legal Management of Patient Health Records 06:25
    • 5: Medical receptionist: Mastering Medical Reception and Healthcare 06:32
    • 6: Medical receptionist: Study Guide_ The Modern Medical Receptionist 07:00

    • 7: Receptionist: Creating Lasting First Impression 06:50
    • 8: Receptionist: Excellence-Communication and Service Mastery 06:27
    • 9: Receptionist: Office and Front Desk Administration Essentials 05:35
    • 10: Receptionist: Receptionist Mastery- Travel, Events, and Communication 06:10
    • 11: Receptionist: Receptionist Professional Excellence- Etiquette, Ethics, and Gro 06:04
    • 12: Receptionist: Study Guide_ Receptionists at the Heart of Organizational Success 06:00

    • 13: Receptionist: Getting Started with Remote Work 05:56
    • 14: Receptionist: Teleworker Self-Management-Discipline, Problem-Solving-Motivation 06:01
    • 15: Receptionist: Organizing, Planning, and Proactive Work Strategies 06:27
    • 16: Receptionist: Building Trust and Navigating Telework Challenges 06:38
    • 17: Receptionist: Study Guide_ Mastering Remote Work.docx 06:00

Course media

Description

Course Curriculum

Course 01: Medical Law and Records Management for Receptionists

  • Gain an understanding of the legal frameworks that medical receptionists must follow when handling patient information.
  • Learn best practices for safeguarding sensitive patient data, ensuring compliance with healthcare regulations.
  • Explore the key role of a medical receptionist in maintaining accurate and secure medical records within healthcare environments.

Course 02: Receptionist Skills and Professional Practices

  • Develop essential skills to create a welcoming and professional atmosphere for patients and visitors.
  • Learn about professional behaviors and etiquette critical for medical receptionists across different healthcare settings.
  • Understand how to balance customer service and administrative tasks to ensure smooth operations.

Course 03: Professional Telephone Techniques and Call Handling for Receptionists

  • Master professional telephone etiquette to enhance patient interactions.
  • Learn effective call handling techniques to manage patient inquiries, appointments, and emergencies efficiently.
  • Apply industry standards for maintaining confidentiality and professionalism in all telephone communications.

Requirements

No previous experience or qualifications are required to enroll in our course.

Career path

  • Medical Secretary – £21,000 to £28,000/year
  • Medical Receptionist – £19,000 to £25,000/year
  • Medical Administrative Assistant – £20,000 to £26,000/year
  • Clinical Coder – £22,000 to £30,000/year
  • Medical Office Manager – £28,000 to £36,000/year

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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