Medical Receptionist & Medesk Clinic Management Software

Accredited by the Institute of Hospitality

Reception Academy


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Offer ends 31 December 2023
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Study method
40 Hours, Part-time
Level 3 Diploma in Hospitality (QCF) Front Office/Medical Reception
13 CPD hours / points
Additional info
  • Tutor is available to students

13 students enquired about this course

Location & dates

Start date
End date

End date: 06/11/2020

Additional info: Monday to Friday, 4 hours each day from 12:00 - 16:00 for 2 weeks

Coppergate House
16 Brune Street
United Kingdom


Always wanted to be involved with the Health System without being a Doctor or a Nurse. Why not becoming a Medical Receptionist?

Our Medical Receptionist course has been designed to prepare you for that first step into a rewarding career. With extensive training and practice on Medesk, this course will boost your confidence and prepare you for your exciting future ahead.

Spectacular achievements come with preparation. Get the skills you need for the life you want. Do not wait and take our life changing course now!


Level 3 Diploma in Hospitality (QCF) Front Office/Medical Reception


13 CPD hours / points
Accredited by Institute of Hospitality (IoH)

Course media


UK Leading medical receptionist procedures and brand standards:

  • Welcoming visitors and making an excellent first impression
  • Delivering outstanding customer service and building rapport
  • Confident body language, professional tone and language
  • Personal presentation, dress code and medical etiquette
  • Understanding all relevant Medical Reception forms
  • Greeting and assisting visitors, patients and staff in a professional manner
  • Different roles within a practice
  • Understanding different departments within a hospital
  • Sources of advice and support outside the practice
  • Watching out for “Triggers” in Emergencies
  • Becoming a "Care Navigator"
  • Prioritising workload and patients
  • Registering patients and visitors and assisting with processing registrations and check ins
  • Private patients vs. NHS patients
  • Understanding medical jargon, terminology and abbreviations
  • Responding to telephone, email and face to face queries
  • General Administration duties
  • Incident reporting
  • Logging and reporting of health and safety issues
  • Handling of post including use of franking machine DM60
  • Effective communication

Medesk Clinic Management Software:

You will get extensive Clinic Management Software practice on:

  • Medesk Clinic Management Software
  • Booking Appointments
  • Regular Appointments and Emergency Appointments
  • Registering new patients
  • Creating invoices and taking payments
  • Scanning and filing of forms and documents
  • Handling prescriptions
  • Blocking Practitioner's schedule
  • Setting reminders and tasks
  • Schedule hospital admissions, tests, scans and outside appointments for patients
  • Obtain external medical reports as required by medical professionals


This course includes comprehensive, hands-on sessions on touch typing to ensure all graduates are able to type at adequate speed without the need to look at the keyboard.

Patient and Visitor interaction:

  • Patient interaction
  • Becoming familiar with medical terminology
  • Handling irate visitors
  • How to deal with anxious and paranoid visitors

Employment Assistance:

  • CV writing skills; guidance on creating the correct CV
  • Interview techniques; guidance on how to perform in an interview
  • Career path planning for a clear understanding of your future

Questions and answers


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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