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Medical Receptionist & Medesk Clinic Management Software

Accredited by the Institute of Hospitality


Reception Academy

Summary

Price
Save 10%
£719.10 inc VAT (was £799)
Offer ends 31 December 2023
Payment options

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Study method
Classroom
Duration
40 Hours, Part-time
Qualification
Level 3 Diploma in Hospitality (QCF) Front Office/Medical Reception
13 CPD points / hours
Professional What's this?
Additional info
  • Tutor is available to students

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Location & dates

Location
Start date
End date
30/09/2019
11/10/2019

End date: 11/10/2019

Additional info: Monday to Friday, 4 hours each day from 07:30 - 11:30 for 2 weeks

Address
Coppergate House
16 Brune Street
London
E17NJ
25/11/2019
06/12/2019

End date: 06/12/2019

Additional info: Monday to Friday, 4 hours each day from 16:30 - 20:30 for 2 weeks

Address
Coppergate House
16 Brune Street
London
E17NJ
03/02/2020
14/02/2020

End date: 14/02/2020

Additional info: Monday to Friday, 4 hours each day from 12:00 - 16:00 for 2 weeks

Address
Coppergate House
16 Brune Street
London
E17NJ
27/04/2020
08/05/2020

End date: 08/05/2020

Additional info: Monday to Friday, 4 hours each day from 16:30 - 20:30 for 2 weeks

Address
Coppergate House
16 Brune Street
London
E17NJ

Overview

Always wanted to be involved with the Health System without being a Doctor or a Nurse. Why not becoming a Medical Receptionist?

Our Medical Receptionist course has been designed to prepare you for that first step into a rewarding career. With extensive training and practice on Medesk, this course will boost your confidence and prepare you for your exciting future ahead.

Spectacular achievements come with preparation. Get the skills you need for the life you want. Do not wait and take our life changing course now!

Qualification

Level 3 Diploma in Hospitality (QCF) Front Office/Medical Reception
13 CPD points / hours

Course media

Description

UK Leading medical receptionist procedures and brand standards:

  • Welcoming visitors and making an excellent first impression
  • Delivering outstanding customer service and building rapport
  • Confident body language, professional tone and language
  • Personal presentation, dress code and medical etiquette
  • Understanding all relevant Medical Reception forms
  • Greeting and assisting visitors, patients and staff in a professional manner
  • Different roles within a practice
  • Understanding different departments within a hospital
  • Sources of advice and support outside the practice
  • Watching out for “Triggers” in Emergencies
  • Becoming a "Care Navigator"
  • Prioritising workload and patients
  • Registering patients and visitors and assisting with processing registrations and check ins
  • Private patients vs. NHS patients
  • Understanding medical jargon, terminology and abbreviations
  • Responding to telephone, email and face to face queries
  • General Administration duties
  • Incident reporting
  • Logging and reporting of health and safety issues
  • Handling of post including use of franking machine DM60
  • Effective communication

Medesk Clinic Management Software:

You will get extensive Clinic Management Software practice on:

  • Medesk Clinic Management Software
  • Booking Appointments
  • Regular Appointments and Emergency Appointments
  • Registering new patients
  • Creating invoices and taking payments
  • Scanning and filing of forms and documents
  • Handling prescriptions
  • Blocking Practitioner's schedule
  • Setting reminders and tasks
  • Schedule hospital admissions, tests, scans and outside appointments for patients
  • Obtain external medical reports as required by medical professionals

Touch-Typing:

This course includes comprehensive, hands-on sessions on touch typing to ensure all graduates are able to type at adequate speed without the need to look at the keyboard.

Patient and Visitor interaction:

  • Patient interaction
  • Becoming familiar with medical terminology
  • Handling irate visitors
  • How to deal with anxious and paranoid visitors

Employment Assistance:

  • CV writing skills; guidance on creating the correct CV
  • Interview techniques; guidance on how to perform in an interview
  • Career path planning for a clear understanding of your future

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