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Medical receptionists work in a variety of healthcare settings, greeting visitors, welcoming patients, managing appointments and carrying out other administrative duties. This comprehensive course is designed to introduce the role of a medical receptionist, the skills required for this profession, and the different professional settings of a medical receptionist.
You will start by learning about the structure of the NHS, healthcare in the UK, and the development of the healthcare industry. After that, you will explore the role and responsibilities of a medical receptionist, including customer service best practice and clinical risk management. This course provides case studies and practical exercises to help you to apply your newfound skills in the real world. Enrol today, and fast track your career.
Highlights of The Medical Receptionist Course:
- Fast track your medical career with an accredited certificate in Medical Receptionist
- Gain a solid understanding of the role and responsibilities of a medical receptionist
- Broaden your knowledge of the structure of the NHS and the healthcare industry
- Familiarise with everyday medical terminology and phrases
- Learn about health and safety regulations, including infection prevention and control
- Have solid knowledge of hospital hygiene and personal hygiene best practice
- Explore a wide range of hospital services, including medical records procedures
- Develop your knowledge of regulatory organisations, hospital laws and regulations
We’ve taken this comprehensive Medical Receptionist Course and broken it down into 12 manageable module which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of this skills. It really is a sure pathway to success.
This course is designed with the following modules:
Module 01: Introduction to Healthcare and Receptionists
- Introduction to Healthcare
- Who Are Receptionists
- Medical Receptionists in the United Kingdom
Module 02: National Health Services
- Structure of NHS
- The NHS Plan
- Delivering Care
Module 03: Responsibilities and Skills of Medical Receptionists
- Responsibilities of Medical Receptionists
- Skills Required for Good Receptionists
- Time Management for Medical Receptionists
Module 04: Personal Grooming and Hygiene
- Importance of Personal Grooming and Hygiene
- Grooming for Receptionists
- Maintaining Oral Health
- Risk of Infections
- Hospital Hygiene
Module 05: Work in Socially Diverse Environment
- Ethnicity in the United Kingdom
- Manners with Staff and Officials
- Manners with Patients
- Beware of Racism
Module 06: Reception Service Patterns
- Service Signals
- Service Bids
- Minor Infringements
- Transactional Patterns
Module 07: The Hospital Services
- Outpatient Appointments
- Admissions from the Waiting List
- Accident and Emergency Admissions
- Day Cases and Ward Attendees
- Medical Records Procedures for Departments
Module 08: Health and Safety in Clinical Environment
- First aid at Work
- Hazardous Substances in the Workplace
- Hepatitis and AIDS
- Clinical Risk Management
Module 09: Security Concerns for Receptionists
- Coping with Aggression and Violence
- Violence in Healthcare
- Digital Security
- Drills to Remain Prepared
Module 10: Regulatory Organisations in United Kingdom
- Clinical Governance
- National Institute for Health and Care Excellence
- Health and Safety Executive
- National Service Frameworks
- Public Health England
- British Medical Association
- Council for Healthcare Regulatory Excellence
Module 11: Healthcare Laws and Regulations
- Legal Aspects
- Patients’ Rights
- Employment Rights
- Fire Precautions Act
- National Patient Safety Agency
Module 12: Medical Terminology for Receptionists
- Importance for Medical Receptionists
- Common Anatomy Terms
- Common Pathology Terms
- Common Medical Root Words, Suffixes, Prefixes
- Common Terms for Medical Receptionists
How is the course assessed?
To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.
Will I receive a certificate of completion?
Upon successful completion you will qualify for the UK and internationally-recognised professional qualification and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.
Who is this course for?
This introductory training course is suitable for aspiring medical receptionists, as well as those who are new to the field. As a general course, it is ideal for those who wish to gain the skills and accreditation to kickstart their career. There are no entry requirements for this course, which can be studied on a full-time or part-time basis.
On successful completion of this course, learners will be equipped with the fundamental skills and knowledge to kickstart their medical career. Related roles in this field include:
- Medical Receptionist
- Medical Assistant
- Medical Administrator
- Medical Secretary
Questions and answers
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Hello there. Could you tell me what happens if I don't pass first time please? Thank you
Dear Lisa, Thank you for your question. If you can not pass the exam at the first attempt, you can retake the exam. ThanksThis was helpful. Thank you for your feedback.
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