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Medical Receptionist: Communication and Customer Service

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£15 inc VAT
Study method
Online, self-paced
4 hours
Access to content
Lifetime access
No formal qualification
10 CPD hours / points
  • Certificate of completion - Digital certificate - Free
  • Certificate of completion - Hard copy certificate - £9.99
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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The inception of the National Health Service in 1948 marked a significant moment in UK healthcare, establishing a solid framework for medical services. Today, the demand for administrative professionals, particularly medical receptionists, is snowballing in the healthcare industry. Our course on "Medical Receptionist: Communication and Customer Service" prepares you to become an essential part of this burgeoning sector. Recent statistics show that healthcare administrative roles are expected to grow by 9% in the UK over the next decade. This medical receptionist course allows you to dive into the healthcare industry, mastering everything from maintaining medical records to understanding healthcare-specific terminology. With a focus on effective time management, IT application in health care, and the intricate dynamics of ethics and legal aspects, the course provides a well-rounded education for aspiring medical receptionists. Take the first step towards an exciting and rewarding career in the healthcare industry. Enrol today and be part of the solution for a more efficient healthcare system.

Learning Outcomes:

  • Gain an understanding of healthcare systems and medical receptionist roles.
  • Develop the ability to organise schedules and manage time efficiently.
  • Learn to maintain and effectively file medical records, respecting confidentiality.
  • Acquire knowledge of medical jargon and terminologies utilised in the healthcare sector.
  • Understand the application of information technology, workplace safety, legal aspects, and ethics in health care.


10 CPD hours / points
Accredited by CPD Quality Standards

Course media


In this course, you'll begin with an introduction to the healthcare system and the roles of a medical receptionist, offering a solid foundation for your learning journey. You'll develop the ability to organise schedules, which is crucial in ensuring smooth operations within a medical environment. Additionally, the Medical Receptionist: Communication and Customer Service course will equip you with skills to maintain and organise medical records, a task demanding high precision and respect for confidentiality.

The Medical Receptionist: Communication and Customer Service course goes beyond administrative tasks, covering medical jargon and terminology, which are indispensable for effective communication within a healthcare setting. Safety is paramount in any workplace; hence, you'll also learn how to maintain a safe working environment. Furthermore, with technological advancements, the healthcare sector is not left behind. This Medical Receptionist: Communication and Customer Service course covers information technology's vital role in health care.

Ethical conduct and legal aspects are vital in the medical field. Therefore, we've included a module to guide you through this complex yet essential area. By the end of this Medical Receptionist: Communication and Customer Service course, you'll be equipped with a comprehensive understanding of the healthcare sector and the role of a medical receptionist within it.

Who is this course for?

This course is designed for individuals seeking a career as a medical receptionist or those currently in a role desiring to enhance their knowledge and skills. This Medical Receptionist: Communication and Customer Service course will be a perfect fit if you are interested in the healthcare industry, particularly in a non-clinical position. It caters to those looking to understand the operational dynamics of a medical office, including managing schedules, maintaining medical records, and understanding health-specific terminologies. The Medical Receptionist: Communication and Customer Service course is also beneficial for those seeking an understanding of workplace safety, IT application in health care, and the ethical and legal aspects of the medical industry.

Career path

  • Medical Receptionist - £18K to 25K/year
  • Healthcare Administrator - £22K to 35K/year
  • Medical Secretary - £20K to 30K/year
  • Practice Manager - £30K to 45K/year
  • Health Information Technician - £20K to 35K/year

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.


Certificate of completion - Digital certificate

Digital certificate - Included

Certificate of completion - Hard copy certificate

Hard copy certificate - £9.99

Inside the UK student have to pay an additional delivery fee of £10, whereas International students are required to pay an additional fee of £19.99 to receive a hard copy of the certificate delivered to their address.


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What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.