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Medical Receptionist & Clinic Management Software Course

Classroom based course with study materials, tutor support and final exam included

Reception Academy


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£599 inc VAT (was £799)
Offer ends 31 December 2021
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We believe cost should not be a barrier to achieving your potential, that is why we keep our fees...

Study method
2 weeks, Part-time
No formal qualification
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
  • Certificate of completion available and is included in the price

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Location & dates

Start date
End date

End date: 01/10/2021

Additional info: Available course times: 16:30-20:30

Coppergate House
Whites Row
East London
United Kingdom

End date: 26/11/2021

Additional info: Available course times: 7:30-11:30

Coppergate House
Whites Row
East London
United Kingdom


Start your new Medical Receptionist Career from as little as £41.25 a month. Easy Repayment Plan available for this course.

This specific Medical Reception Career Starter Course has been designed for individuals looking to begin a career in the Medical Reception sector without prior experience in this field. Ultimately leading to employment in either a private GP practice, NHS Walk-In Centre, Dental Reception or Hospital Reception.

If you like to start a fulfilling Medical Reception career that offers a real sense of purpose within an ever growing industry - then this course is ideal for you.

Browse the course content below and see how we can get you the job you want.

If you can't find what you are looking for or you would prefer to speak to a trainer/advisor in person, come and see us, give us a call or use our website chat function.

Get the skills you need for the career you want!

Course media


This classroom course is taught by a professional and qualified teacher. Lessons are hands-on and delivered in a state of the art classroom.

Topics taught in class include:

  • Welcoming visitors and making an excellent first impression
  • Delivering outstanding customer service and building rapport
  • Confident body language, professional tone and language
  • Personal presentation, dress code and medical etiquette
  • Understanding all relevant Medical Reception forms
  • Greeting and assisting visitors, patients and staff in a professional manner
  • Different roles within a practice
  • Understanding different departments within a hospital
  • Sources of advice and support outside the practice
  • Watching out for “Triggers” in Emergencies
  • Becoming a "Care Navigator"
  • Prioritising workload and patients
  • Registering patients and visitors and assisting with processing registrations and check ins
  • Private patients vs. NHS patients
  • Understanding medical jargon, terminology and abbreviations
  • Responding to telephone, email and face to face queries
  • General Administration duties
  • Incident reporting
  • Logging and reporting of health and safety issues
  • Handling of post including use of franking machine
  • Effective communication

Extensive Software practice:

  • Medesk Clinic Management Software Training
  • Booking Appointments
  • Regular Appointments and Emergency Appointments
  • Registering new patients
  • Creating invoices and taking payments
  • Scanning and filing of forms and documents
  • Handling prescriptions
  • Blocking Practitioner's schedule
  • Setting reminders and tasks
  • Schedule hospital admissions, tests, scans and outside appointments for patients
  • Obtain external medical reports as required by medical professionals

Patient and Visitor interaction:

  • Patient interaction
  • Becoming familiar with medical terminology
  • Handling irate visitors
  • How to deal with anxious and paranoid visitors
  • Working under pressure


This course includes comprehensive, hands-on sessions on touch typing to ensure all graduates are able to type at adequate speed without the need to look at the keyboard.

Who is this course for?

This Medical Receptionist and Clinic Management Software Course is the ideal course for:

  • Those looking to begin a career in the medical sector with no previous UK Front Office experience
  • Business Administration graduates looking to gain a qualification to complement their degree
  • Experienced Hotel or Corporate Receptionists looking to move into the medical sector
  • Anyone looking for a fulfilling role in front office
  • Anyone looking to provide great customer service in a fast-growing industry


As this is a Career Starter course, specifically designed for anyone without prior Medical Reception experience, there are no requirements.

If you are confident in your ability to speak English and your current level is intermediate to upper-intermediate you are welcome to register for the course.

This course includes lessons on specific terminology used as a medical receptionist and you will therefore improve your spoken English as a result of taking this course.

Career path

Over 95% of course students go into employment on course completion.

Questions and answers


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.