Medical Receptionist and Medical Secretary

Training Tale

Diploma in Medical Receptionist and Secretary

Included in course price

Medical Receptionist and Secretary

Detailed course curriculum of the Medical Receptionist and Secretary Course:

Module 1: The National Health Service

• History
• Structure of the NHS
• The NHS Plan
• Resource Allocation
• Delivering Care
• Mental Health Services
• Public Health
• The NHS, the Regions and Devolution

Module 2: Patient (Customer) Care

• The Medical Receptionist
• Putting Patient First
• Complaints Within the Health Service
• The Complaints Procedure
• Patient and Public Involvement
• Patient’s Rights
• Access to Health Care
• Total Quality in Medical Practice
• Customer Care: Involving Patients and the Public

Module 3: Communication

• Report Writing
• Electronic Mail & Mobile Phones: Text Messages
• Telephone Skills
• People Skills – Face to Face
• Meeting
• Performance Review & Counselling
• The Practice Leaflet & Hospital Information Leaflets
• Networking

Module 4: Law, Ethics and Medicine

• Medical Ethics and Etiquette
• Doctor’s Duties
• Patient’s Right
• The Regulatory Bodies and Their Role
• Legal Aspects
• Certification
• Health and Safety at Work

Module 5: Health & Safety in a Clinical Environment

• First Aid at Work
• Hazardous Substances
• The NHS National Patient Safety Agency (NPSA)
• Hepatitis & AIDS
• Fire Precautions
• Clinical Risk Management
• Coping With Aggression & Violence

Module 6: Practical Reception Skills in General Practice

• Record Keeping and General Administration
• Information Technology

Module 7: The Hospital Service

• The Patient’s Route Through the Hospital
• Outpatient Appointments
• Admissions from the Waiting List
• Accident and Emergency Admissions
• Home From Hospital Support
• Day Cases and Ward Attendees
• Hospital Team
• Clinical Audit
• Star Ratings
• What is a Medical Record?
• Cases Notes
• Master Index
• Filing Room or Records Library
• Medical Records Procedure for Departments
• Retention of Records
• Destruction of Medical Records
• The Role of the Secretary in the Hospital

Module 8: Private Medicine

• Private Clinic or Hospital
• The Secretary In Private Practice

Module 9: Forms, Fees and Finances in General Practises

• Contracting
• Finance
• Practice Income
• Scotland
• Wales
• Northern Ireland

Module 10: Using Information Technology

• Computers in General Practice
• Electronic Medicine
• Computers in Hospitals
• Maintaining Security

Module 11: Medical Terminology and Clinical Aspects

• Pathology and X-ray Examinations
• Prescribing and Drugs
• Nurse Prescribing
• New Developments in Pharmacy

Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary

• Audit
• Health Economics and Cost-effective Medicine
• Private Finance Initiative
• Clinical Governance
• National Institute for Clinical Excellence (NICE)
• National Clinical Assessment Service (NCAS)
• National Service Framework (NSF)
• Patient Surveys

Module 13: Complementary Medicine

• Acupuncture
• Alexander Technique
• Aromatherapy
• Chiropractic
• Homoeopathy
• Hydrotherapy
• Hypnotherapy
• Osteopathy
• Reflexology

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***GIFT Courses:

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Report Writing Course

• Module 01: Introduction to Report Writing
• Module 02: The Basics of Business Report Writing
• Module 03: The Practical Side of Report Writing (Part-1): Preparation & Planning
• Module 04: The Practical Side of Report Writing (Part-2): Collecting and Handling Information
• Module 05: The Practical Side of Report Writing (Part-3): Writing and Revising Report
• Module 06: The Creative Side of Report Writing (Part -1): A Style Guide to Good Report Writing
• Module 07: The Creative Side of Report Writing (Part -2): Improving the Presentation of Your Report
• Module 08: Developing Research Skills
• Module 09: Developing Creativity & Innovation
• Module 10: Develop Critical Thinking Skills
• Module 11: Interpersonal Skill Development

Level 4 Time Management Course

• Module 1: Basics of Time Management
• Module 2: Prioritise Your Time
• Module 3: Organise Your Time
• Module 4: Using Your Time Efficiently
• Module 5: Time Management in the Workplace
• Module 6: Time Management For Students
• Module 7: Time Management Software
• Module 8: Create a Value-Based Time Management Plan

Assessment Method

After completing each module of the Medical Receptionist and Secretary , you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification.

Certification

After completing the MCQ/Assignment assessment for this Medical Receptionist and Secretary course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development.

Medical Receptionist and Secretary

This Medical Receptionist and Secretary course is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities.

Medical Receptionist and Secretary

There are no specific requirements for this Medical Receptionist and Secretary course because it does not require any advanced knowledge or skills.

• Medical Receptionist : Good command of the English language
• Medical Receptionist : Must be vivacious and self-driven
• Medical Receptionist : Basic computer knowledge
• Medical Receptionist : A minimum of 16 years of age is required

Medical Receptionist and Secretary

After completing this Medical Receptionist and Secretary, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities, including —

• Medical Receptionist
• Medical Secretary
• Healthcare Administrator
• GP Receptionist
• Patient Coordinator

There are currently no Q&As for this course. Be the first to ask a question.