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Medical Receptionist and Administration Training

Annie Barr International

Summary

Price
£269 inc VAT
Or £44.83/mo. for 6 months...
Study method
Classroom
Duration
1 day · Full-time
Qualification
No formal qualification
CPD
6 CPD hours / points
CPD What's this?

Location & dates

Location

Address
The Royal Station Hotel
Neville Street
Newcastle upon Tyne
Tyne and Wear
NE15DF
United Kingdom
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Address
10 Fitzroy Square
West London
London
W1T5HP
United Kingdom
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Overview

Our interactive Medical Receptionist course is designed to develop the knowledge and skills required for administration/clerical and reception staff to deliver an organised and efficient service to medical teams.

The course is ideal for newly appointed receptionists, administrators, and clerical assistants working in GP practices or within a hospital/medical setting. It would also benefit existing staff who would like to refresh their skills and knowledge of the topics and issues which they come across each day working in a medical setting, including information governance, confidentiality, conflict management and resolution, prioritising workloads, telephone skills, and medical terminology.

This Medical Receptionist and Administration training course has a recommendation rate of over 98% and is accredited by the Royal College of General Practitioners. On completion, candidates will be awarded a certificate of attendance and 6 CPD points.

All Annie Barr Associates clinical courses are led by trainers who are qualified healthcare professionals with a wealth of clinical and teaching experience. Non-clinical courses are delivered by suitably qualified and experienced professionals who are experts on the subject matter.

Please note: This is a full day course. Delegates are asked to arrive at the venue for registration at 9.30am. The training will take place from 10.00am - 4.00pm.

CPD

6 CPD hours / points
Accredited by Royal College of General Practitioners

Description

Aims & Objectives

  • To gain an understanding of the importance of confidentiality within the workplace, including an understanding of government guidelines
  • To learn and discuss strategies for dealing with conflict, including dealing with aggressive patients/clients/colleagues
  • Effective telephone skills, including dealing with sensitive issues over the telephone
  • To understand the importance of equality and diversity within General Practice
  • A basic understanding of medical terminology and commonly used medical abbreviations
  • An understanding of how to prioritise a heavy workload, and how to make the most of your time

Course Content

  • Information Governance, including Freedom of Information, Data Protection Act and Caldicott
  • Confidentiality
  • Equality and Diversity
  • Conflict Management and resolution (both with patients/clients and colleagues)
  • Handling complaints
  • Prioritising your workload
  • Effective telephone skills/professionalism
  • Medical Terminology – An Introduction
  • Commonly used medical abbreviations

Who is this course for?

  • Receptionists
  • Clerical Assistants
  • Administrators
  • Secretaries

    Working in GP Practices, Hospitals, or any other medical setting.

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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