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Mediation Skills Training

Symposium Events

Summary

Price
£399 inc VAT
Study method
Classroom
Duration
1 day · Full-time
Qualification
No formal qualification

Location & dates

Location

Address
SW1X 9ES
United Kingdom
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Overview

When a diverse group of people come together, differing cultures, norms, behaviours and attitudes invariably lead to issues. When these result in disputes, the effectiveness and productivity of the parties involved is impacted, but there may also be wider implications for the business. Resolving disputes at the earliest possible moment is critical to restoring relationships and a positive work culture.

Current disciplinary and grievance procedures are generally focused on process rather than people and tend to be adversarial in nature.  By contrast, the mediation process is designed to bring individuals together in a safe environment to discuss the real issues and their needs for resolution.

The course will help participants understand the nature of conflict, the process of mediation and the skills needed to successfully mediate. Participants will learn, observe and practice the techniques of mediation.

Description

Seven key things you will learn on this course:

Explore the causes, impact and implications of conflict in the workplace

Define and scope what is meant by mediation; identify its value and benefits

Consider when and how to apply mediation

Learn the mediation process, the role of the mediator and stakeholders

Appreciate the importance of confidentiality, impartiality and voluntarism

Identify key skills utilised in mediation and how they are applied

Recognise potential ‘derailers’ and how to address

Who is this course for?

Interested in learning more about this positive approach to resolving disputes in the workplace.  This includes you, if you are a:

Manager

HR professional

Trade union official

Lawyers

Business adviser

Requirements

There are no minimum requirements for attendance, the course is open to those with an interest in the field looking to enhance their knowledge for the benefit of themselves or their organisation.

Questions and answers

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: HR