Sales : How To Build Trust With Customers

Exceptional Things about Telephone Sales

Irrespective of extraordinary and ongoing technological advancement, the importance of telephone sales has never faltered. Even today, businesses and organisations all over the world are fundamentally reliant on telesales to get the job done. In the right hands, telephone sales can be even more effective and influential than any kind of in-person selling. That said, getting the most out of any telesales strategy or initiative means first studying its unique mechanics. What many see as the limitations and drawbacks of telephone sales can actually be capitalised on as advantages. Often underrated from a future-focused perspective, telesales continue to prove extraordinary, in terms of both value and consistent profitability for the modern business.

This insightful course has been designed for business owners, managers and anyone working in telephone sales at any level. Discover the importance of building trust as an influential sales tool, along with the different types of negotiation involved in telephone sales. Learn how to maximise the effectiveness of your own telesales skills, or build your knowledge to provide training and support for others.

Objectives

• Understand how to build trust and respect with customers and colleagues

Programme Content

Topics

• Building Trust
• It’s More Than Just a Phase
• Types of Negotiation

Course Benefits

• Full Tutor Support
• Self paced, no fixed schedules
• Available to students anywhere in the world
• 24/7 Access to the LMS ( Learning Management System )
• Easy to understand quality e-learning study materials

Course Material

All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.

Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:

• Online course materials
• Question papers
• Additional Supporting Material
• Useful Links

Course assessment

You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.

Tutor Support

When you enrol on a course with Brentwood Open Learning College you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.

• Business managers and entrepreneurs with desire to improve their abilities
• People working in PR, advertising and sales departments
• Anyone considering to start their own business
• Individuals looking to enhance their CVs
• Existing marketing professionals looking to develop their CPD

No prior knowledge is required to take this course.

*Note: This CPD Unit is offered on special discounted price on REED only and does not include awarding body accreditation charges. At the end of the unit, learner can claim CPD Accredited certificate by paying £35 accreditation fee and postal charges (£9 for UK students, £15 for outside UK).

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