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Managing the Client Relationship


BPP Professional Education

Summary

Price
£504 inc VAT
Study method
Classroom
Duration
1 Day, Full-time
Qualification
6 CPD points / hours
Additional info
  • Tutor is available to students

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Location & dates

Location
Address
4 Whitehall Quay
Whitehall Quay
LEEDS
West Yorkshire
LS14HR
Address
Venue may change up to 14-days before the course start date’
9-10 Portland Place
West London
London
W1B1PR

Overview

SRA Competence

C, D

Overview

In any organisation managing the relationship with both new and existing clients is essential. In a sound business relationship, trust and confidence lead to significant business impact. Without it potential revenue could be lost. This course focuses on building and maintaining effective client relationships and includes case study exercises and an action plan.

Venue may change up to 14-days before the course start date. Enquire for dates.

Description

Learning Objectives

At the end of this course delegates should be able to:

  • Able to analyse a client portfolio to establish profitable and advocate clients to improve the bottom line of the practice
  • Understand how to build and maintain the client relationship
  • Know how to build rapport and trust; and become a trusted adviser
  • How to improve the communication with the client via all points of contact
  • Be more effective in managing expectations and difficult behaviour
  • Know how to use Maister’s 3 E to establish what you are selling to clients and how to price this


Under the SRA’s new approach to continuing competence, solicitors are expected to use the Statement of Solicitor Competence to identify and address their learning and development needs. The competence statement requires the following competencies:

  • A - Ethics, professionalism and judgement
  • B - Technical legal practice
  • C - Working with other people
  • D - Managing themselves and their own work

Who is this course for?

This course will be of benefit to junior associates and trainees of a law practice.

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