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Managing Problem Solving eCourse - CQI/IRCA Professional Qualification cover image

Managing Problem Solving eCourse - CQI/IRCA Professional Qualification
TPT Consultancy & Training Ltd

Fully online course, CQI approved

Summary

Price
£900 inc VAT
Or £75.00/mo. for 12 months...
Study method
Online
Course format
Reading material - slides
Duration
3 days · Self-paced
Access to content
1 year
Certification
Managing Problem Solving
Professional certification What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
2 students enquired about/purchased this course

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Overview

This course will enable you to ensure customer and stakeholder requirements are part of the scoping of problem-solving activities and lead a team to develop standard responses to contain problems and reduce impact to customers/stakeholders. List key tools and techniques to assess and mitigate risk in the initial stages of problem understanding and the deployment of solutions, including but not limited to risk matrix, FMEA, PDPC and mistake proofing. Lead a team to generate ideas for solutions using idea generation techniques including but not limited to silent idea generation and structured idea generation.

Certification

Managing Problem Solving

Chartered Quality Institute logo

Description

You will have the knowledge to:

  • Ensure that problems and potential solutions are assessed from a customer/stakeholder point of view.
  • Ensure that risks are assessed from a customer/stakeholder point of view.
  • Ensure that solutions are embedded through robust process management.
  • Ensure customer and stakeholder requirements are part of the scoping of problem-solving activities.
  • Ensure that risk management is part of problem-solving activities.
  • Ensure effective actions are taken to resolve problems and address root causes.
  • Involve external providers/suppliers where required for effective problem solving

You will learn the skills to:

  • Lead improvement teams in gathering insight on customer/stakeholder needs, developing appropriate measures and using appropriate tools for fact-based decision-making.
  • Lead the implementation of change resulting from problem-solving activities.
  • Ensure that their own specific knowledge is appropriate to support problem-solving activities.
  • Lead the selection of the most appropriate improvement tools and techniques for the problem-solving activity.
  • Ensure that their knowledge of all appropriate legal, regulatory, societal and standard-related requirements is included in problem-solving activities as required.
  • Be a fact-based thinker and quality coach.

Who is this course for?

This course is aimed at those managing problem solving and the use of fundamental problems solving tools supporting customer and stakeholder needs.

Requirements

We recommend that you complete FD102: Introduction to Problem Solving prior to this course.

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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