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Managing Grievances in the Workplace

Managers must take employee complaints seriously, but aren’t always easy to recognise


AHR Consultants

Summary

Price
Enquire to get more info on pricing
Study method
Onsite
Duration
3 hours · Full-time
Qualification
No formal qualification
CPD
3 CPD hours / points
Additional info
  • Tutor is available to students

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Overview

This half day course can be held on your premises at a date and time to suit you (minimum of 5 delegates). It will enable you to know when to implement formal grievance procedures. By the end of the course you will be able to mitigate the risks/issues associated with grievance complaints and disclosures under the Equality and Public Interest Disclosure Acts.

CPD

3 CPD hours / points
Accredited by The CPD Certification Service

Resources

  • Training Brochure -

Description

As managers, you must take employee complaints seriously, but they aren’t always as easy to recognise as you think.

Believe it or not, an aggrieved employee may not put their complaints in writing neatly headed up ‘Grievance’. Yet, as employers, you need to be able to recognise and resolve employee complaints in compliance with your grievance policies and the ACAS code of practice.

This course explores the various ways that employees raise their complaints and gives you the confidence to manage grievances correctly through to what should be a positive resolution.

We also explore where grievances are not actually grievances at all and how to ensure you are signposting your teams to the correct process to address their concerns.

Learning outcomes

  • Know what constitutes a grievance, and what does not
  • Understand the value of early informal resolution of disputes
  • Know your responsibilities as a line manager/grievance chairperson
  • Understand the formal grievance procedure
  • Be able to mitigate the risks/issues associated with grievance complaints and disclosures under the Equality and Public Interest Disclosure Acts

Course content

  • What is a grievance?
  • Informal and formal, including grievances in resignations
  • Chairperson skills and tips for successful meetings
  • Further investigations, outcomes and appeals

Who is this course for?

  • First line managers and team leaders
  • Newly appointed people managers
  • Experienced managers in need of a refresher
  • Managers who chair grievance hearings and undertake grievance investigations
  • Anyone who is attending our Managing Investigations training

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