
Managing Grievances in the Workplace
Managers must take employee complaints seriously, but aren’t always easy to recognise
AHR Consultants
Summary
- Tutor is available to students
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Overview
This half day course can be held on your premises at a date and time to suit you (minimum of 5 delegates). It will enable you to know when to implement formal grievance procedures. By the end of the course you will be able to mitigate the risks/issues associated with grievance complaints and disclosures under the Equality and Public Interest Disclosure Acts.
CPD
Resources
- Training Brochure -
Description
As managers, you must take employee complaints seriously, but they aren’t always as easy to recognise as you think.
Believe it or not, an aggrieved employee may not put their complaints in writing neatly headed up ‘Grievance’. Yet, as employers, you need to be able to recognise and resolve employee complaints in compliance with your grievance policies and the ACAS code of practice.
This course explores the various ways that employees raise their complaints and gives you the confidence to manage grievances correctly through to what should be a positive resolution.
We also explore where grievances are not actually grievances at all and how to ensure you are signposting your teams to the correct process to address their concerns.
Learning outcomes
- Know what constitutes a grievance, and what does not
- Understand the value of early informal resolution of disputes
- Know your responsibilities as a line manager/grievance chairperson
- Understand the formal grievance procedure
- Be able to mitigate the risks/issues associated with grievance complaints and disclosures under the Equality and Public Interest Disclosure Acts
Course content
- What is a grievance?
- Informal and formal, including grievances in resignations
- Chairperson skills and tips for successful meetings
- Further investigations, outcomes and appeals
Who is this course for?
- First line managers and team leaders
- Newly appointed people managers
- Experienced managers in need of a refresher
- Managers who chair grievance hearings and undertake grievance investigations
- Anyone who is attending our Managing Investigations training
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Legal information
This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.