Managing Difficult Conversations in the Workplace

Upskillist

Reed Courses Certificate of Completion

Digital certificate - Included

• Managing Difficult Conversations in the Workplace Course 2:17:39

  • 1: Why are some conversations difficult? Preview 19:53
  • 2: Choosing to have the conversation 14:23
  • 3: Framework for difficult conversations 21:36
  • 4: Communication skills for successful conversations 13:27
  • 5: Giving feedback constructively 13:53
  • 6: Managing microaggressions 21:42
  • 7: Managing a negative attitude 13:09
  • 8: Managing difficult relationships 19:36

The Upskillist course “Managing Difficult Conversations in the Workplace” provides leaders and managers with the skills to handle challenging conversations effectively. It covers active listening, positive intent, framing discussions, and establishing safe environments for dialogue. Participants learn to prepare for difficult talks, structure conversations for clarity, and use strategic communication techniques. The course helps develop teams who are capable of managing difficult conversations productively, enhancing overall workplace performance and relationships.

The Upskillist course “Managing Difficult Conversations in the Workplace” includes classes on the following topics:

1.Understanding why some conversations are difficult.

2.Deciding to have the conversation.

3.Frameworks for difficult conversations.

4.Communication skills for successful dialogue.

5.Providing constructive feedback.

6.Managing microaggressions.

7.Handling negative attitudes.

8.Managing difficult relationships.

The Upskillist course “Managing Difficult Conversations in the Workplace” is suitable for all employees at all levels. It is designed for anyone who wants to develop skills in handling difficult conversations effectively, including managers, leaders, and team members looking to improve workplace communication and relationships.

Open to all learners interested in conflict management no specific educational or work experience required in conflict management to take this course.

Completing the Upskillist course “Managing Difficult Conversations in the Workplace” can enhance your leadership, management, and communication skills. It may open career paths in team leadership, human resources, management roles, conflict resolution, and employee relations.These skills are beneficial for career growth within any industry that values strong interpersonal and leadership abilities.

Currently there are no Q&As for this course. Be the first to ask a question.