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Managing Conflict

Conflict management course with attendance certificate: learn to manage conflict and resolve disputes among staff


Activia Training

Summary

Price
£358.80 inc VAT
Study method
Classroom
Duration
1 Day, Part-time
Qualification
No formal qualification

1 student enquired about/purchased this course

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Location & dates

Showing classrooms near 'North West England'
Location
Start date
End date
13/12/2019
13/12/2019

End date: 13/12/2019

Address
111 Piccadilly
Manchester
M12HY
05/02/2020
05/02/2020

End date: 05/02/2020

Address
111 Piccadilly
Manchester
M12HY
20/03/2020
20/03/2020

End date: 20/03/2020

Address
111 Piccadilly
Manchester
M12HY
28/02/2020
28/02/2020

End date: 28/02/2020

Address
100-114 Wellington Street
Leeds
LS11BA

Overview

Our Managing Conflict course will push your Managing Conflict skills to a new level.


This one-day workshop enables delegates to develop an understanding of, and a trust in, shared goals, and how to inspire openness, discipline, and creativity so that people work for mutual benefit. It also covers strategies for coping with conflict, and when and how to use them to enhance practical leadership skills.

Course media

Description

This course contains the following modules:

Introduction and Course Overview

Defining Conflict
- What is Conflict?

Types of Conflict
- Inner Conflict
- Group Conflict
- Intergroup (or Structural) Conflict

Open Conflict vs Hidden Conflict

Conflict Resolution Style Questionnaire
- The Questionnaire
- Interpretation
- Pros and Cons

Seven Steps to Ironing Things Out

Conflict and Its Resolution
- Visualising Conflict
- Conflict Resolution Process
- A Strategy for Conflict Resolution

Facilitating Conflict
- Facilitation Overview
- Managing Differences Collaboratively
- Resolving the Issue
- Practical Application

Making Interventions
- Defining Interventions
- Wording Interventions
- When one person dominates the discussion
- Telling Versus Asking
- Dealing with Resistance
- Resistance Scenarios
- Workshop Wrap-Up

Your Personal Action Plan

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Who is this course for?

Managers and supervisors, present and aspiring, who want to develop a positive and effective approach to dealing with workplace conflict, to avoid confrontational situations and achieve positive outcomes.

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