Managing Conflict Training
CPD Accredited Online Course
Nurtured Development
Summary
Overview
The Managing Conflict training course will help you prepare and provide tips for dealing with conflict.
CPD
Description
It's safe to say, at some point in your career you will be engaged in some form of conflict. Whether it be with a work colleague team member, internal or external customers, or in your personal life, conflict is one of those things that often just happens and if you find yourself unprepared to deal with it, it can pose some serious consequences.
Module 1: Managing Conflict
- Overview of Course
Module 2: Working With Conflict
- Causes of Conflict
- Dealing With Violence
- Causes of Aggression
Module 3: Being Prepared
- The checklist
Module 4: Managing Conflict Techniques
- Conflict Management Styles
- Assertive Communication Techniques
- Verbal and Non-Verbal Communication
- Active Listening
- Active Listening Feedback
- How to Diffuse Difficult Situations
Module 5: Summary
- Test your understanding
- Steps to Managing Conflict
Nurtured Care Skills is one of the leading training providers offering CPD Accredited and Certificated online training courses following the Qualifications and Credit Framework (QCF).
- Accredited by The Continuous Professional Development Standards Office
- An accredited certificate is awarded upon completion which enable you to obtain certified CPD hours
- The courses are for nurses, midwives, health care professionals, carers and support workers. All persons can enroll on this course
- The course will count towards CPD hours for the process of revalidation for midwives and nurses.
- The online nature of the courses means that they are cheaper, but do not compromise the quality
- The test will be multiple choice. You can retake the test at no extra cost to improve your grade
- The learning can be viewed after the test for future reference
- The courses come complete with both online “class room” style training and downloadable documentation to aid your learning
- You have 12 months in which to complete the course
- All evidence of learning and certification will remain on our system for your future reference.
- You are able to access training courses on a desktop, laptop, tablet or mobile device
- The average course takes 1 hour
- The module can be used as Induction, Awareness, Refresher and Foundation Training
- The course will assist in remaining compliant, getting a job, starting a career or to expand on your current learning and development.
The courses are accessible for everyone so even the busiest worker or manager will be able to fit some learning in to their lifestyle. This is especially useful for those doing shift work and uneven work patterns so unable to commit to a regular training course.
Who is this course for?
NHS and independent healthcare providers, bank staff and agency workers, and educational organisations including:
- Individuals who want to gain an awareness and increase knowledge
- Care Assistants (HCA)
- Non-Clinical Persons
- Support Workers
- Adult Social Care Workers
- Residential Home Staff
- Nursing Home Staff
- Carers
- Nurses including Practice, Adult, Registered & Clinical
- Domiciliary Care Workers
- Home Care Workers
- Clinical Support Workers
- Community Healthcare Workers
- Agency Workers
- Bank and Temporary Nurses
- Bank and Temporary Carers
Requirements
Our courses utilise a responsive design making it available on your desktop, laptop, tablet or mobile Device. We recommend using the Google Chrome Browser.
Career path
Nurtured Care Skills provides continuing professional development (CPD) interactive accredited training courses online for both individuals and businesses in a health and social care environment, allowing you to obtain certified CPD hours.
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.