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Managing Conflict Inhouse Training

Conflict management course with attendance certificate: learn to manage conflict and resolve disputes among staff

Activia Training


£658.80 inc VAT
Payment options
The first delegate is £658.80 (inc VAT), additional delegates are then £60.00 (inc VAT)... Read more
Study method
1 Day, Part-time
No formal qualification

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We offer In Company training at your offices. All you need is a suitable room, and we can bring your training to you.

Our Managing Conflict course will push your Managing Conflict skills to a new level.

This one-day workshop enables delegates to develop an understanding of, and a trust in, shared goals, and how to inspire openness, discipline, and creativity so that people work for mutual benefit. It also covers strategies for coping with conflict, and when and how to use them to enhance practical leadership skills.

Course media


This course contains the following modules:

Introduction and Course Overview

Defining Conflict
- What is Conflict?

Types of Conflict
- Inner Conflict
- Group Conflict
- Intergroup (or Structural) Conflict

Open Conflict vs Hidden Conflict

Conflict Resolution Style Questionnaire
- The Questionnaire
- Interpretation
- Pros and Cons

Seven Steps to Ironing Things Out

Conflict and Its Resolution
- Visualising Conflict
- Conflict Resolution Process
- A Strategy for Conflict Resolution

Facilitating Conflict
- Facilitation Overview
- Managing Differences Collaboratively
- Resolving the Issue
- Practical Application

Making Interventions
- Defining Interventions
- Wording Interventions
- When one person dominates the discussion
- Telling Versus Asking
- Dealing with Resistance
- Resistance Scenarios
- Workshop Wrap-Up

Your Personal Action Plan


Who is this course for?

Managers and supervisors, present and aspiring, who want to develop a positive and effective approach to dealing with workplace conflict, to avoid confrontational situations and achieve positive outcomes.

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